Feedback Feedback/Tracking system.

[#1]

When a user submits feedback via the feedback tool, those reports are sent into a "black hole" that we as the reporting party rarely get an acknowledgement, let alone notification of a resolution. With the current limitations in form based reporting being limited to business listings and roads, there are other features that we have to report using the generic feedback tool. These reports, such as interior mapping takedowns, and other features may never be followed up, and thus errors remain on the map.

As I mentioned above, the only way to get interior mapping removed is to submit a feedback request. Unfortunately, even that doesn't appear to be getting results (I've got 6 businesses that have closed, and some of the buildings have new tenants, yet despite repeated requests to remove the interior mapping, they remain).

Places like this Movie Theater (which was once a "Big Box" Electronics store) still show the Electronics Store floorplan, despite the store being gone for over 5 years, and the Theater being there for 3 years. I've submitted multiple requests for the interior mapping to be removed, yet it still remains.

Another example is a waterway. I submitted a feedback report (over a year ago) explaining this waterway was missing, and even provided a link to the KML file that I hand-drew in Google Earth. To date the waterway has still not been drawn, and I have no idea when it will.

Picture of Google Earth showing my hand-drawn creek path.
Same area in Google Maps showing the creek my segment branches from, but missing my segments.

My idea is that these reports and their respective queue needs to be visible to those that submit the reports. Likewise, notification that the submission was received and ultimately resolved should also be a part of it - much like when all other edits are suggested.

[Fahid]

I agree to this 100%. There should be tracking system 4 the feedbacks. If the reviewer find any problem about a feedback case, rather than just ignoring it and rejecting the request, there should be mechanism to submit questions to the reporter. I believe the feedback system will be used be the reporter if he has no other option to tackle it and it should be treated as if it's more likely to be true!!!

Thanks & Regards,

Fahid K.A.

[AdamGT]

Yes I suggested that a tracking system would be useful back in June 2017

https://www.localguidesconnect.com/t5/Feedback-and-Feature-Requests/Improving-response-on-submission...

[StephenAbraham]

Many Local Guides occasionally use the Send Feedback feature in Maps to report issues with Maps. A few of the many examples could be sending feedback on place/features we cannot directly suggest edits such as town names, borders, geographical and water features, transportation, translation of these, information of a polygon etc.

After we send the feedback, there is currently no easy way to track whether the feedback has been looked at or applied or denied, except to constantly try to check the outcome.

I am suggesting possibly a new tab in Your Contributions where we can track our personal Feedback sent to the Maps team, to see if they have been looked at, denied or applied, and to see reasons if the feedback hasn't been acted on hence denied.

[JanVanHaver]

I fully agree @StephenAbraham, as receiving feedback about suggested edits is one of the strongest motivators to keep contributing.

[MWJones]

@StephenAbraham I posted a similar idea back in the early days of the Idea Exchange. You might want to request that the two ideas be merged:

https://www.localguidesconnect.com/t5/All-Ideas/Feedback-Feedback-Tracking-system/idi-p/677011

[StephenAbraham]

@GeorgesHR Can you help us merge my post into a comment, or just remove mine since it's the same one. Regarding the link from @MWJones

[IrrPavlova]

Hi, @MWJones. I'll merge your idea with Tracking mechanism for Send Feedback in Maps since they are similar and this will help to avoid unwanted clutter. 

[MWJones]

@IrrPavlova curious as to why you would merge the older idea (March 2018) into the newer (January 2019) idea? Would it not make sense to merge the newer into the older, particularly to preserve all of the votes in favor of the idea (which it appears got wiped out in the merge)?

[IrrPavlova]

Hi @MWJones. If you ask me both options have advantages. In the case of merging an older idea into a new idea the whole thread gets a new audience to impress since it's up in the listing and the other option keeps the votes as you mention.

I redid it and merged Tracking mechanism for Send Feedback in Maps in your idea as I understand this is how you prefer it. 🙂

Sorry for the inconvenience.

[Ivi_Ge]

Hello @MWJones,

We would like to thank you for your idea, but we did not manage to implement it in time. According to our Idea Exchange policies we are going to close your idea.