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Connect Moderator

Improving response on submissions via 'Other Feedback'

 

It has been said that Google welcomes feedback and feature requests for Google Maps and the advice given by @Corrie and @YanniY is that Local Guides (LGs) should make sure they ALSO submit that feedback directly in Google Maps via the 'Other Feedback' option. As a LG I believe that:

(1) It would be very helpful to have a date shown against each suggested edit on my list of contributed edits;

(2) After submitting a suggested change or feedback, raising some issue or even a review request, an acknowledgement email should be sent that details that submission. For example, in earlier November I submitted a Location Marker edit for The Treasury building (Al-Khazneh) in the Lost City of Petra which was Not Applied. Over a month ago now I submitted a detailed review request via the 'Other Feedback' option but have heard nothing since!!! It's good that a LG can submit a review request via the 'Other Feedback' option but what would be even better is if a reply email could be sent detailing that submission. This would not be a difficult enhancement, just an automatically generated system reply email with the contents of the original submission. In this way the LG would have a record of that submission;

 

(3) Similar to the delivery tracking systems available when one orders goods online, a tracking system should be introduced to enable a LG to track the status of each of his/her submissions.

 

The aim of these suggestions is simple - to enhance the LGs' efforts in managing submissions and to better understand that their submissions are not ending up in a bottomless pit.

 

What are your thoughts fellow LGs?

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1 comment
Former Google Contributor

Re: Improving response on submissions via 'Other Feedback'

@AdamGT Thanks for your feedback on giving feedback (haha) to the Local Guides/Google Maps team. Be rest assured that your suggestions and feedback submitted via "Other Feedback" on Google Maps never end up in a bottomless pit! As for the feedback in your post, I've passed it along to the team. 

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