As you are fairly new to the Connect community you may not be aware about tagging, so please let me explain. When you leave a message or reply to someone it’s a good idea that you properly tag them so that they will get a notification of your message otherwise they may not ever know about or see your message. To do this, first type @ then type the first few characters of their name until you see their name in the dropdown list. Finally, select the person’s name. You will see that I tagged you at the start of this message to you. Many think that this is done automatically when you reply to someone but it is not.
Also, as you are new to Connect, there are some great articles that you might like to read that will help you quickly get your feet on the ground here and that will also make your experience even better. I recommend that you check out the following articles:
We would like to investigate the reasons for your code not working. This is why I kindly ask you to provide more details to help us with the investigation. Can you tell me what are the steps you took to redeem the code and at what point your received an error message that the code doesn’t work?
Recebi um e-mail dizendo que tinha um novo benefício para resgatar. Mas quando cliquei no botão resgatar e copiei e colei o código, o seguinte erro apareceu: “Parece que há um problema com seu código. Recomendamos copiar e colar o código de resgate. Se precisar de ajuda com o pedido, consulte a página de Perguntas frequentes.”
Coloquei o código certinho, não sei como resolver e já vai expirar a data logo logo.
I’m having the same issue. Have been trying for a few days to redeem reward (Local Guides pin). The page linked from the email was prefilled with the code, but clicking the Redeem button gives the same error. I tried some of the solutions I found from searching - deleted the last few chars and re-entered them (gave a tick to indicate it was valid, but same error when I pressed Redeem), tried entering details into the faq page (under ‘Why doesn’t my redemption code work?’ - told me the details weren’t valid).
Hello, I received email about the LG socks, however I am entering the code it says code is expired. it’s my mistake I am redeem my LG socks code on time. Please resend new code, so I redeem on time. Thank you
Thank you for reaching out about the special edition reward for Local Guides. The reward expiration date is listed in the email under your unique code. Unfortunately, we cannot provide an extension for this offer.
I received an email from the local guide with a perks code to redeem but was unable to redeem it tried the FAQ section on the website but still it shows the same error message. I am sure I copied the correct code. Can anyone please help?
