I got an email saying I had a new perk to redeem. I got excited as this was my first perk but when I clicked the redeem button and copied and pasted the code, the following error shows up: (also see image)
Sorry, it appears there is an issue with your email or code. We recommend copying the redemption code directly from your perk email.
I tried manually typing. Used same case, without spaces, tried it on my phone as well as computer but no luck.
I don’t know how to fix this. My code expires soon.
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Hello , I received email about the LG socks, however I am entering the code it says there is some problem try copy pasting the code, I am not sure what I am doing wrong here. I even tried testing it in the FAQ. It says you have to copy paste the code from the mail. I believe I am enough computer literate to know how to properly copy paste the code and yet it says problem with the code.
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Recently I got a mail from google that says I got a reward from google for my contribution to google maps but when I tried to redeem I got this message: “Sorry, it appears there is an issue with your code. We recommend copying and pasting the redemption code. If you need help with your order please check out the FAQ page.”
Please help me
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Same with me it says: Sorry, it appears there is an issue with your code. We recommend copying and pasting the redemption code. If you need help with your order please check out the FAQ page.
I have already contacted them via FAQ page but no response till now. Please help me!!
@KlaudiyaG, @Ivi_Ge, @MashaPS, @DeniGu, @AngieYC, @InaS, @TsekoV, @LilyanaZ, @BorrisS, @Giu_DiB, @Bobiisha
Hi dear, I am facing same issue, not able to redeem the reward. Pls suggest way out.
Thanxx
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Hi @Bishal_D ,
Thanks for reaching out to us!
The reward expiration date is listed in the email under your unique code. Can you confirm that date didn’t pass?
No the expiration date didn’t pass. (“Code expires on April 24, 2021”)
Thanks for your response, @Bishal_D ! We will contact you privately with further instructions.
Hi @MayurBorkar ,
A member of the team will reach out to you privately. In the meantime, please feel free to fill out your email address and code on the FAQ page in the “Why doesn’t my redemption code work” field.
P.S.: I relabeled your post and it now appears in the How-tos section on Connect. In the future, if you have any inquiries related to the Local Guides program, please make sure to post them there. To learn what type on content we welcome in How-tos, don’t hesitate to check out this article- Welcome to the How-tos board.
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Hi @siddharth7123 ,
Thanks for reaching out to us!
We are sorry to hear that you are experiencing this. You will be contacted privately with further instruction.
P.S.: I will move your post to an ongoing thread, where the same subject is being discussed. Have in mind that this is how we keep the forum organized.
2 Likes
Hi @varinder008 ,
Thanks for reaching out to us!
Do you mean that you are unable to redeem your code?
Yes, I am not able to redeem the code. Its shows error
“Sorry, it appears there is an issue with your code. We recommend copying and pasting the redemption code. If you need help with your order please check out the FAQ page.”
I tried everything, it’s not working.
1 Like
Hi @varinder008 ,
We are sorry you are experiencing this and we will contact you privately with further instructions.
P.S.: Since we have a recent ongoing thread, where the same subject is being discussed, I will merge your post there, just to keep the forum organized. I also kindly ask you to use the tagging tool when responding to someone. This way the other person gets a notification and is able to view your answer right away. You can do it by putting the symbol “@” in front of the nickname.
@Bobiisha I got a mail (on 12th of april) from local guide asking necessary details and I filled the details right away but didn’t get any reply till now. 2 days before that I had contacted brand addition (as no response was coming) and on 12th April I also got reply from them asking redemption code and address. Should I give them the asked details?
Hi @Bishal_D ,
We already have the needed details and your special edition reward is on its way, so you shouldn’t worry, neither give additional information. I kindly ask you to bear in mind that the delivery can take from 4 to 6 weeks.
@Bobiisha rrecently I got mail from local guides to change my name and profile photo because according to them my account is promoting business… Seriously??? May I know how I am “participating as business”???
Hi @Bishal_D ,
Your name sounds like a brand and we encourage users to participate as individuals in the program. Please follow the instructions given in the email.
P.S.: I will merge your post to this ongoing thread, where the same subject is being discussed, just to keep the forum organized.
@Bobiisha I want to let you know that I don’t have any business/shop/website with name “Fury Creations”.
@Bobiisha I am waiting for your response.
Hi @Bishal_D ,
We cannot confirm whether you name is related to an existing business or not, however, according to our program rules, Local Guides need to participate in the program as individuals. Please follow the instructions in the email that you received and if you need a refresher here are our program rules.
