UPDATED: Known issue: Unpublished reviews and photos on Google Maps

Bobiisha · November 1, 2021, 7:53am

Thanks for reaching out to us!

I will forward this information to the responsible team so they can look into it. Have in mind that this may take some time.

Bobiisha · November 1, 2021, 7:57am

Hi @SunArt ,

Thanks for contacting us!

We will check your account again and all of the reviews that don’t violate our policies, will be live again once our investigation is over. Although I understand how frustrating this can be, it shouldn’t stop you from contributing. Our teams are working hard on resolving this as soon as possible. Thank you for your patience and understanding on this matter.

Bobiisha · November 1, 2021, 7:58am

Hey @De_Rouck_Sidney ,

Thanks for reaching out!

We will look into it.

Bobiisha · November 1, 2021, 8:00am

Hi @FactoryReset ,

Thanks for reaching out to us!

We are currently investigating the roots of this and we kindly ask you to be patient. We will check your account and if your reviews don’t violate any of our policies, they will be live again once our investigation is over. Have in mind that this may take some time.

As for the policies, you should comply with, please find them available on this link.

Bobiisha · November 1, 2021, 8:03am

Hi @Kerbray ,

Thanks for reaching out and for sharing this update!

I will forward this information to the teams who are working on it, so they can investigate further.

Bobiisha · November 1, 2021, 8:05am

Hi @user_not_found ,

Thanks for reaching out to us!

I am sorry to hear that you are experiencing this. We will check your account and if you reviews don’t violate any of our policies, they will be live again, once our investigation is over. Have in mind that this may take some time. Thank you for your understanding on this matter!

Bobiisha · November 1, 2021, 8:10am

Hi @cora74100 ,

Thanks for reaching out to us!

I wanted to let you know that I will merge your post to this ongoing discussion, as they share the same topic. Have in mind that this is how we keep the forum organized.

As for the reviews, we will check your account and if they don’t violate any of our policies, they will be live again once our investigation is over. Have in mind that this may take some time. Thank you for your patience.

cora74100 · November 1, 2021, 9:04am

hello @Bobiisha
thank you

Please note the 4 reviews are

https://www.google.co.uk/maps/place/Laboratoire+De+Biologie+M%C3%A9dicale+Oriade+Noviale/@46.1973366,6.2352656,17z/data=!3m1!4b1!4m9!1m2!2m1!1sLaboratoire+de+Biologie+M%C3%A9dicale+oriade+!3m5!1s0x478c6e28d46ef7bd:0x469c99e5db7b6da2!8m2!3d46.1973164!4d6.237438!15sCihMYWJvcmF0b2lyZSBkZSBCaW9sb2dpZSBNw6lkaWNhbGUgb3JpYWRlIgOIAQFaKiIobGFib3JhdG9pcmUgZGUgYmlvbG9naWUgbcOpZGljYWxlIG9yaWFkZZIBC21lZGljYWxfbGFi

Thank you

Have a great day

Escillo · November 1, 2021, 11:21am

Hello @Bobiisha

Still no solution found for my reviews which do not continue to be published and are each time refused for “violation of rights” while simply putting 1 star does not infringe anything at all.

Now I even have reviews dating back several months or even years which are deleted, Google’s algorithm is in the process of severely out of order, never seen a computer system make so many errors in such a short time but going back so far!

Please, can you give me a REAL solution for continue to pos reviews ???

Bobiisha · November 1, 2021, 11:33am

Hi @Escillo ,

Thanks for reaching out!

I understanding this can be frustrating, however it shouldn’t stop you from contributing. As you know contributions that don’t violate our policies, will be reinstated. Please rest assured that the responsible teams are investigating this. Thank you for your patience and understanding.

DrJulianRamcke · November 1, 2021, 12:38pm

Hi,

my Review of the “Hundesalon Lieblings-Fell” in Wedel, Germany is not published yet. Can you please look up to it?

Thanks

Muenchner51 · November 1, 2021, 12:58pm

Hello bobiisha and the other moderators,

I made a post on the last thursday, but no one of you answered me. Could you please answer me now? Thank you:)

My post was:

"Hi Bobiisha,

I have the same problem, like all the other users here. My review hasnt been released and is still private. I already waited a month, in the hope, that the review maybe switch to public and i already changed the text a little bit. But nothing helped. Can you check it please, so that it goes public?

Thank you!"

Bobiisha · November 1, 2021, 1:56pm

Hi @DrJulianRamcke and @Muenchner51 ,

Thanks for reaching out!

I will forward this information to the responsible team so they can look into it.

HappyWeekendGuys · November 1, 2021, 3:18pm

Hello @Bobiisha good day, hope you are doing good. Looks like we are back to square one. My recent reviews in google maps again stopped showing up if i view my profile as guest. Previously you had helped me in resolving this issue. But now it again started. Please find the screenshot of my issue. Hope this explains everything clear. Request you to please pass this to your technical team and do the needful in getting this issues rectified as this is effecting my contribution to google maps. Also is it possible to get an RCA to understand why this issue is repeating again and again