UPDATED: Known issue: Unpublished reviews and photos on Google Maps

Ciao @Progressive ,

Come già ti spiegava @ErmesT in un precedente commento, se i due locali sono lo stesso ristorante, dovresti segnalarne uno come duplicato per essere rimosso. Se sono due locali diversi, dovresti lasciare la recensione solo a quello dove sei realmente stato ed eliminare l’altra.

Tutte le tue recensioni, come ti ho scritto prima, sono adesso pubblicamente visibili.

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Hi @Bobiisha

Sorry did you already found a solution and do you also speak German?

Thanks.

Patrik

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Since a certain period, my reviews have stopped being published. At first I thought it was a content problem and then I asked my friends to copy the exact same text and their posting worked fine. I excluded the problem with the content of the review. Can you tell me what might be the problem? Could I have been blocked in google maps?

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Witam serdecznie. Niestety moje opinie również nie są od dawna publikowane. Zastanawiam się czy jest sens w ogóle pisać opinie skoro i tak nikt nie może tego przeczytać.

Bardzo proszę o sprawdzenie mojego konta i pomoc @Giu_DiB

Hi @Heniu ,

I will now forward the information you shared with the relevant team. They will check your contributions and if they do comply with our Maps User Contributed Content Policy, they will be reinstated.

Thanks for your patience.

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hello welcome you should write this in the help section​:smiling_face: :pray:t2: @olutskyi

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Hi Bobiisha,

I have the same problem, like all the other users here. My review hasnt been released and is still private. I already waited a month, in the hope, that the review maybe switch to public and i already changed the text a little bit. But nothing helped. Can you check it please, so that it goes public?

Thank you!

Hi, wondering if anyone can help me. None of my Google maps reviews or ratings are showing up anymore. Is this a ban for some reason? How can I fix this, it has been a couple of months now.

Hello @parfaitlyme welcome to the connect :handshake: .

Sorry to hear this but if you don’t see your ratings or reviews then please check that is your points also decrease?

Please provide us more details with relating screenshots and wait for the replies of moderators .

Thanks

Hi Mukul,

I don’t think my points decreased? I just tested and I was able to leave a 5 star rating and it showed up, but it’s weird Google is stopping me from leaving 1 or 2 star ratings… Why is Google forcing good ratings for establishments?

See this 2 star rating I just left for Gainesville Dental Associates in Gainesville Florida, you won’t see my review if you sort by newest.

but if you search for A1A Burrito Works, A1A Beach Boulevard, St. Augustine, FL you will see my 5 star rating I just posted…

Could you please take a look into this?

Thanks,

Jessica

Hello

Does anyone know if Google has a support contact ? I’d love to find out why my reviews are so often hidden. They clearly do not violate any policies, they are not the same wording used on other reviews but yet they continue to get hidden and they are places I’ve visited and are on my timeline.

Here is an example of a review that is hidden.

This is truly the best dental office in town. The staff is always super nice and welcoming. The Dr’s also treat their patients in a respectful and compassionate manner.

Hi @DopplerDave

This is your best chance to get the team to check your problem.

I can confirm from your public profile that you have added 896 reviews and only 814 of them are public.

Google has automatic filters that hide your reviews so only you can see them. This can happen when some of your reviews violate the guidelines, including:
Prohibited and Restricted Content
Format Specific Criteria (See under Text Reviews and Captions)

Read about typical review guideline violations here.

If you are on a Desktop use this link to Count your hidden contributions. From a mobile device use this link.

If you need to identify which of your reviews are hidden please see this useful tip by my friend @C_T.

Currently, your issue might not be your fault. Read: Known issue: Unpublished reviews and photos on Google Maps. And, please make a reply there and request your account also be investigated. This seems to still be an issue even though the problem is claimed to be fixed.

Best of luck
Morten

Hello

I continue to have issues with my reviews not being published and being hidden. They do not violate any policies. Can you please review my account.

Hi @parfaitlyme

I can confirm from your public profile that you have added 51 reviews and only 46 of them are public.

Google has automatic filters that hide your reviews so only you can see them. This can happen when some of your reviews violate the guidelines, including:
Prohibited and Restricted Content
Format Specific Criteria (See under Text Reviews and Captions)

Read about typical review guideline violations here.

If you are on a Desktop use this link to Count your hidden contributions. From a mobile device use this link.

If you need to identify which of your reviews are hidden please see this useful tip by my friend @C_T.

Currently, your issue might not be your fault. Read: Known issue: Unpublished reviews and photos on Google Maps. And, please make a reply there and request your account also be investigated.

Best of luck
Morten

I just left a great review for my dentist about a month ago.

When I told him about it today he said it never showed up. I logged into my account and it shows under reviews when I click his dentist name on google maps, however if I log out it’s not showing. It doesn’t show anywhere else only from the device I’m logged in on.

I’ve checked every single rule for reviews and there is no way this breaks any of them.

I’m looking for some assistance. I’ve been a guide for years and thought I was helping with reviews but if they aren’t posting I’m wondering whats going on.

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Hi @destrukkt

I can confirm from your public profile that you have added 148 reviews and only 122 of them are public.

Google has automatic filters that hide your reviews so only you can see them. This can happen when some of your reviews violate the guidelines, including:
Prohibited and Restricted Content
Format Specific Criteria (See under Text Reviews and Captions)

Read about typical review guideline violations here.

If you are on a Desktop use this link to Count your hidden contributions. From a mobile device use this link.

If you need to identify which of your reviews are hidden please see this useful tip by my friend @C_T.

Currently, your issue might not be your fault. Read: Known issue: Unpublished reviews and photos on Google Maps. And, please make a reply there and request your account also be investigated.

Best of luck
Morten

Hey Morten.

So I guess I should contact them and see if I can get out of “suspension” ? Since all my new ones seem to be the hidden ones

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@destrukkt

Please follow my advise in the last paragraph in my previous reply.

Cheers

Morten

Hello @destrukkt ,

I will forward this information to the responsible team so they can look into it. If your review don’t violate our policies, it will be reinstated once the investigation is over. Have in mind that this may take some time.

P.S.: Just to let you know, as to keep Connect organized, I merged your post to this ongoing discussion, as it is about the same topic.

Hi @DopplerDave ,

I will forward this information to the responsible team so they can look into it. Have in mind that this may take some time.

Just to let you know, as to keep Connect organized, I merged your post to this ongoing discussion, as it is about the same topic.