UPDATED: Known issue: Unpublished reviews and photos on Google Maps

Google mi odpověděl, že neexistují žádné sankce proti mému účtu, tak netuším proč se mi recenze nezobrazují.

Hello,

Thank you for contacting Google support. Based on the information provided, we are happy to confirm that there are no penalties against your account. Please log in on Connect in order to get full access to the forum and all the benefits of our community.

If you have any further questions please consult the Local Guides Help Center.

Thanks,

Google support

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Hi @jrippel52 ,

Thank you for reaching out.

I’ll forward your case to our responsible team to investigate. In the meantime, I’ll merge your post to our ongoing known issue thread for unpublished contributions, to keep the conversation in one place. Thank you.

Thanks for the tag, @MortenCopenhagen !

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Ok. You can update me with the contents. I will reply on my free time

Ok. You can update me with the contents. I will reply on my free time. Kudos

Ok. You can update me with the contents. I will reply on my free time. Cheers

@DeniGu

42 of my 503 reviews aren’t showing up. This mostly started about a month ago. Since then, a good chunk of my new reviews don’t show up. The past couple weeks I’ve added 27 reviews, 11 of which didn’t show up. That’s 41% of new reviews that are hidden.

I’ve gone over all the hidden reviews and I can’t find anything that would be at all against Google’s policies.

I also filled out the “appeal” form as suggested to try and get the reviews unhidden.

I just received this email:

Hello,
Thank you for contacting Google support. We can’t approve your appeal as your reviews violate our Maps User Content policies.
This removal is permanent. It will not affect other services associated with your Google account, however, you are no longer able to participate in the Local Guides program and receive related benefits.
If you have any further questions please consult the Local Guides Help Center.
Thanks,
Google support

This response seems a bit odd, since I haven’t been removed from the Local Guides program as far as I can tell. Are they just sending out copy/pasted responses without actually reading the messages? I can’t for the life of me figure out what about my reviews remotely violate any policies.

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My Recent Reviews Not Showing In Publicly And Incognito Mode. I did Not Write Anything Wrong. Why This Happen Please Help Me

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Hello,

I have posted 3 new reviews recently and they are all unpublished.

1. Check out this review of Khulnamart.com.bd on Google Maps

2. Check out this review of Lake View Park & Restaurant on Google Maps

3. Check out this review of Vai Vai Hotel & Restaurant on Google Maps

I have also found two older reviews which are unpublished too.

1. Check out this review of Nazma Hotel and Restaurant on Google Maps

2. Check out this review of Koromjal Mosque on Google Maps

Please have a look! I had faced this problem before with two other reviews of mine and I posted on connect in a separate post about it, and the problem was solved. But now again I am facing the same issue.

@Parimal

Your problem might not be your fault. Read: Known issue: Unpublished reviews and photos on Google Maps. And, please make a reply there to request your account also be investigated.

All your reviews and photos are currently hidden.

Best of luck
Morten

Hello,

Can anyone help me with the issue? I have tried to add 1 opinion and it seems I can’t event though the opinion does not seem to violate the policy.

@KlaudiyaG, @Ivi_Ge, @MashaPS, @DeniGu, @AngieYC, @InaS, @TsekoV, @LilyanaZ, @BorrisS, @Giu_DiB, and @Bobiisha.

Thank you!

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Hi @Parimal ,

Thanks for reaching out.

Please note that I am going to merge your post to the ongoing known issue thread regarding your inquiry. In there the team will share any updates on this.

Thanks

Hi,
All my opinions became invisible to others 2 days ago. I don’t know what the problem could be - maybe because after my holidays I wrote quite a lot of them and added photos to the already existing ones i got caught in some anti-spam?

Anybody knows what’s going on?

Best regards
Karol

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It sounds like you are impacted by the known issue @Kkarolkiewicz I will move your post to that thread to add your voice.

Paul

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Any news? Still hidden!! :sleepy:

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Hi

my fellow guides please don’t worry team is trying their best to solve this issue you are not alone who is facing this issue.

Please be patience.

cheers

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Don’t worry. The experts will rectify the issue soon

H ello @TsekoV , hope you are fine. when I start contributing "local love challenge " I face this problem my 7 reviews [ first day 3 review than another 2 days 4 review ] are not public.

also did not give any bonus points for the local love challenge contribution. bonus point is not my focus object.

just a little bit worried about not publish my review. can you check my profile or share it with the technical team to resolve this problem?

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Hello,

I noticed that some reviews I posted in Google maps, pictures are missing.

I can see the photos in the menu photos but below the review for the same location, they are not there.

For some others locations, we can see the photos below the review.

So I’m wondering if it’s an issue or if I made something wrong.

Your ideas might help me.

Kind regards

Hi @BrunoCacciapuoti

Currently, your issue might not be your fault. Read: Known issue: Unpublished reviews and photos on Google Maps. And, please make a reply there and request your account also be investigated.

Best of luck
Morten

2 Likes

@BrunoCacciapuoti , @MahabubMunn , @RohitGahlot , @trevizang

Penso assim: estes problemas de não aparecer as qualificações não é NOSSO, mas sim do Google Maps, pois dedicamos tempo em tirar fotos, redigir o texto e simplesmente, por critérios que não conhecemos, nem mesmo uma mensagem de erro para que possamos corrigir e ter nossos comentários não publicados, é um problema do Google que irá desistimular que os guias continuem com este trabalhos voluntários, uma vez que não há nenhuma remuneração em troca.

O Google Maps deveria ter mais respeito com os membros participantes e atender rapidamente as centenas de reclamações sobre o mesmo problema,

Eu mesmo já tentei apagar, corrigir, redigir, mudar o texto, tirar fotos novos, e nada da publicação aparecer publicamente.

Uma hora isso vai cansar!!! :slightly_smiling_face: :slightly_smiling_face: :slightly_smiling_face:

2 Likes