Hello,
I noticed that some reviews I posted in Google maps, pictures are missing.
I can see the photos in the menu photos but below the review for the same location, they are not there.
For some others locations, we can see the photos below the review.
Here’s below two examples, the first one without pictures, the second one with photos :
Your ideas might help me.
Cheers
Hi guys,
I am also having problems with my account with posting reviews. I guess it’s not the content of the reviews (posting works perfectly with other account), but because of my account itself.
With my account I have been posting for many years and have over 1,517 (real) reviews but only 1,433 are displayed publicly (https://www.google.com/maps/contrib/113516973462423507370/reviews/). The problem has existed since around the end of June.
Maybe you can investigate my account and solve the problem for the many other users as well.
Thanks in advance!
Concordo plenamente. Fazemos de graça porque gostamos de ajudar e depois de 6 meses descubro que todas as avaliações estão ocultas, perco tempo escrevendo, editando fotos e vídeos para ajudar e o que ganhamos é isso, tudo oculto. Não vou fazer mais nada até que arrumem, já temos pouco tempo sobrando e estamos gastando atoa ajudando o google.
Estou super concordando aqui! \o/
Hey @Karolina_Pe ,
Thanks for reaching out to us!
Right now there is an ongoing issue with missing reviews, discussed in this thread. We will look into your account as well, and if you review doesn’t violate our policies, once the investigation is over it will be live again. I will also merge your post to the mentioned thread, just to keep the forum organized.
Hi @Anthony_Bachtiar ,
Thanks for reaching out to us!
Please have in mind that there is an ongoing issue with missing reviews, that is still under investigation. We will look into your account as well. For now, I suggest that you check out this thread, where you can follow for the latest updates regarding that matter. I will merge your post there, just to keep the forum organized.
Merhabalar 169 adet yorumumum mevcut fakat işletmelere vermiş olduğum bu yorumlarım sadece bana görünüyor, ayarlardan herkese açık olarak işaretli, bir politika ihlalim mevcut değil, google 9. seviye yerel rehberim ben bu güne kadar yorumlarımın göründüğünü düşünüyordum fakat araştırdığımda yorumlarımın görünmediğini farkettim, bir çözümü varmıdır
Flagging a review as private can be an automatic operation (made by an automated filter based on keywords), or manual, if your review have been reported, and checked.
The filter is working on keywords, e.g. prices, because they can be interpreted as spam. However, this is possible to fix, as you can see here below.
A review is made private when it violates the Maps User Contributed Content Policy
A negative review is perfectly fine, but cannot be a blackmail for the business, nor a personal rant
If a claim is not fixed, using a lawyer is much better then using a review as a leverage, like “I will update this review if the issues with my 18 claims are resolved”
Making your review visible again is indeed possible, by modifying and republishing it, as you can read here below
Fixing your issue
As you can read in Flag and fix inappropriate content "If a review you wrote has been flagged and removed, you can fix it yourself. Edit your review to follow Google review policies — for example, you might remove a phone number or URL from the review. Your review will be automatically republished.
Google uses automated spam detection measures to remove reviews that are probably spam. Although legitimate reviews are sometimes inappropriately removed, these spam prevention measures help improve people’s experiences on Google by ensuring that the reviews they see are authentic, relevant, and useful."
So please try to edit your reviews to make them public again.
In addition there is a known issues about visibility of reviews, but normally the issue is impacting a few number of reviews, not all of therm. Please drop a note in the thread, for the team to check your account
Please try also to edit some of your reviews and let us know if the reviews become public again
Dediklerinizi birebir uyguladım, yorumlarımda düzenlemeler yaptım, yerel rehber olarak olumlu ve olumsuz bir çok yorumum mevcuttur, gezip dolaştığım ve fotoğrafını çektiğim yerleri özellikle yayınlamaktayım belirttiğiniz tüm düzenlemeleri harfiyen uyguladım, yorumların görünmesi için sizden yardım bekliyorum.
Hey @Serdarkaya ,
Thanks for reaching out to us!
We are currently investigating an ongoing issue with missing reviews. We will look into your account as well. Meanwhile, I will merge your post to this thread, where you can keep an eye on the latest updates regarding that matter. Have in mind that this is how we keep the forum organized.
The funniest thing is that google replied: "An update on your Local Guide Appeal.
Hello,
Thank you for contacting Google support. Based on the information provided, we are happy to confirm that there are no penalties against your account. Please log in on Connect in order to get full access to the forum and all the benefits of our community.
If you have any further questions please consult the Local Guides Help Center.
Thanks,
Google support"
If there’s nothing, why are over 50 hidden reviews and every review I’ve done in the last 6 months hidden?
Mě google také napsal “Děkujeme, že jste kontaktovali podporu Google. Na základě poskytnutých informací rádi potvrdíme, že na váš účet nejsou žádné sankce. Chcete -li získat plný přístup k fóru a všem výhodám naší komunity, přihlaste se prosím na Connect.”
Takže nic neporušuji,
nic ze psaní recenzí nemám,
nemám důvod někoho poškodit,
a stejně se recenze nezobrazují,
je to s podivem, že google nepozná v dnešní době, kdo je robot a kdo skutečný, tak zakáže všechny recenze,
a to že je na google mapách mnoho prázdných recenzí, to mu nevadí,
nebo ty fotky budov, kde hlavní detail ve fotografii je něčí hlava
Goooooooooogle mi napsal: Vámi přidaná místa jsou oblíbená: celkem 500 000 zobrazení
Jak to divně vypadá, když se u fotek nezobrazuje text
s pozdravem Karel Míka
@Bobiisha Could you look into my account as well please?
Hello @Bobiisha , kindly look at my account as well. I’ve been having this issue for a few months. Thank you
Just to say that my statistics have improved today with some recent hidden reviews having been published. So thank you @Bobiisha or the other Moderators for helping. My latest review remains hidden but I’m hopeful that this too will be published as the problem appears to remain.
Welcome to any inquiries related to the Kingdom of Morocco. I love you all
Hallo Zusammen
Mir ist gerade aufgefallen, das meine Rezensionen (teilweise) nicht mehr veröffentlicht werden. Warum?
Vom Konto meiner Frau, habe ich mir mein Google Local Guide Profil angesehen und da sind fast alle Rezensionen der letzten Monate nicht vorhanden.
Auf meinen Kanal sind die Beiträge noch zu sehen, alllerdings haben die keine Aufrufe.
Der Ort der Beiträge existiert übrigens. Sie sind auch nicht temporär geschlossen. Neuste Beiträge von anderen Profilen, werden bei den selben Orten veröffentlicht.
Das finde ich sehr seltsam.
Anbei ein paar Sceenshot die ich von meinem Handy gemacht habe. Hier sieht man eine kleine Auswahl. Der letzte Screenshot sind Beiträge die noch veröffentlicht wurden. Hier sieht man dann auch die Aufrufzahl.
Hat jemand eine Erklährung. Wurde mein Konto teilweise gesperrt oder eingeschränkt?
Ist dies ein Fehler im System? Kann das behoben werden?
Gruss Thomas aus Deutschland
Hi @ThomasJR - I don’t speak German, so I used the auto-translate feature, so apologies in advance if I misinterpret your post.
But basically, with regards to reviews/post not showing, there is currently known issue with reviews being unpublished. You can read more about it from the following article;
If you meant that the reviews aren’t viewable outside your profile, that means for whatever reason your review is flagged (could be manual or automatic). Usually the reason is that the auto check spotted something on your reviews that shouldn’t be published. your reviews are in German, so I can’t really help take a look at what goes wrong, but you can start by reviewing the terms and conditions on contribution on Google Maps below
https://support.google.com/local-guides/answer/7400114
https://support.google.com/local-guides/answer/7358351
I suggest try to edit your reviews and remove things that might violate the terms and conditions, then re-publish the reviews.
Good luck!
Hey @Vachintha , @mrtorbert and @Karel-Mika ,
Thank you for reaching out to us!
We will check your accounts as well.
Happy to hear that, @SimmoUK . Thanks for the update!
