Hello everyone…
I have an issue. For the past month my street view stats no longer shows for my main account. In the app I can see my i360 and street view mages etc, but when I click stats, it just spins and nothing happens. Trying another profile on the device works, I can see my stats, but for this profile, nothing…
This is all I see in stats.
Any help appreciated.
Regards
ViV
Hello everyone…
I have a issue.
For the past month my street view stats no longer shows for my main account. In the app I can see my 360 and street view images etc, but when I click stats, it just spins and nothing happens.
Trying another profile on the device works, I can see my stats, but for this profile, nothing…
Any help appreciated.
Regards
ViV
Hey @ViVSoft sorry to hear this issue. Please read this article Questions about Street View Read this first . If the problem is still occur then please update the application or uninstall it and again download it I think it maybe helpful.
Hi @ViVSoft ,
Thank you for your patience!
Have you tried the steps that @Mukul_Anand suggested? Updating the application, uninstalling and installing it again?
I’ll merge this post to your other one about the same issue to keep the conversation in one place. I’ll also change the topic of your post to How-tos as that’s where Local Guide ask questions about the Local Guides program and Connect.
Please let me know if the troubleshooting steps work for you, so we can look into this further. Thank you!
Thank you @DeniGu and @Mukul_Anand … 
So far I’ve tried:
Uninstalling and re-installing the Streetview app
Clearing Cache on the device
Changing DNS to Google DNS
But no luck. I also installed the Streetview app on another Android and iOS device. No Luck. On all device stats shows for my one profile, but for the main profile, it just spins and spins. On iOS, eventually it says something like “an error occurred”.
I can see my photos and street views on both profiles, but when I click on stats, the one just spins and spins. It did work a month ago.
Thank you again for your help…
Regards
ViV
Thanks a lot for your reply, @ViVSoft !
I’ll forward this to the responsible team to check, and will let you know when I have more to share. 
Edit: I wanted to remind you that Local Guides are allowed to participate in the program with only one account. Participation with more than one account is against our Terms and Conditions and may result in permanent removal. If you’re signed up for Local Guides with more than one account, please exit the program from your additional accounts.
Hi @ViVSoft ,
Can you please log out of the Street View app and log in again, and let me know if you’re still experiencing this?
Thank you @DeniGu ~
Don’t really know how to log out of the app on my Android phone, but on my iPhone I removed the profile from my device and added my profile again. That caused me to sign in again, but sadly that did not resolve the issue. After logging in and using the StreetView app, the stats still spins and spins and never shows any stats.
Regards
ViV
@ViVSoft Thank you, ViV! I’ll let the team know about this
Hello DeniGu,
I am having same issues as VIV, I already removed my account from the device through the app, then removed the app and reinstalled it. I signed up again and my problem remains. stats icon is still spinning with no stats to show. My approved 360 photos count is not updated as well as the number of views count.
Appreciate your help and many thanks in advance
Regards,
Ahmed
Hello @DeniGu
Perhaps I should speak up as well on this thread. It’s been 10 days ago since I uploaded some photopath and it still says processing…
I have sent a message on the help page of the streetview app no response whatsoever yet. I have tried clearing the cache,I have also tried uninstalling and re-installing to no avail. I have noticed that uploading photosphere and photopath has been quite slow and faulty in the last few months.
Any help from you and the team concerned will be well appreciated.
Cheers
Hi @vodafox , thank you for flagging this. The Street View team is aware of this issue and working on solving it.
Hey @SholaIB , please allow 14 days for your photopath to get uploaded. If it’s still processing after this time, please reach out again to the team via the Street View app, including a screenshot and any additional details.
Thanks DeniGu, much appreciated 
@DeniGu ~
This week my view counts stared moving again, they were frozen for a few weeks.
Stats however still spins with no result.
Thank you again for your help.
Regards
ViV
@DeniGu -
Update to inform you that the stats still spins on all apps with no results, has done so for 2 months now.
Regards
ViV
Hi @ViVSoft ,
I appreciate you sharing this update. I reached out to the responsible teams again, and they confirmed that they’re still working on this.
Please let me know if anything changes on your end. Thank you!
@DeniGu ~
Checked today and ITS WORKING!! Yay, I can now see my stats again…
Thank you so much for your help!
Regards
That’s great news! Thanks for letting me know, @ViVSoft .
