Some Comments and Notifications are disappeared on Connect

Google Maps tips & tricks
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Hello LG Friends,

Apparently, I have experienced that some of my comments and notifications are disappeared from Connect. This has happened an hour ago and before that these comments and notifications were there on Connect.

For example here and here for comments.

For notifications I can’t share any example as I do not have the screenshot but I have seen them available early today.

Have you also experienced the same?

Cheers!

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My experience is still new here (on the new design) and never have experimented that @Kumaarsantosh :confused:

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Thanks @christophesubilia for your candid response.

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Yes, Santosh.
I experienced same issue from this morning. Many people has replied to my post but I’m not able to see notifications.

Kindly report this issue through feedback form.

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Hello @Kumaarsantosh , I have experienced this situation once here

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Thanks Naresh for confirming. I will raise this issue as appropriate through the feedback form.

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Thanks @PrasadVR for acknowledging. There is no set pattern and it is happening on a random basis.

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:thinking: @Kumaarsantosh & @PrasadVR ji

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Good advise to think @ShailendraOjha.

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Thanks for posting about this issue, @Kumaarsantosh
I have escalated it to the team.
On the meantime it would be great if you can fill the form that you can find here: We’d love to hear from you! Share your thoughts on the new Connect

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Thanks @ErmesT for escalating this issue. I did fill up the feedback form.

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Hello dear friend @Kumaarsantosh,
Sorry, I have not noticed this issue as I was not present on LG Connect in the morning…
Otherwise I have not checked… I shall update if I find any issue…
Anyways, this is a serious issue for those who have experienced it - so I to suggest you to report the same.
Regards

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Thank you dear friend @TravellerG for your acknowledgement.

Yes I reported this issue through the feedback form. Thanks for your kind advice.

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You are most welcome, dear friend Santosh…
:gift_heart::handshake:

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Hi @Kumaarsantosh,

Thanks for bringing this to our attention! We’ve checked our internal logs and it shows that this was an action triggered by a user, not an automated process.

That said, you may have accidentally deleted those replies. @ErmesT has shared his feedback through the form that the delete button on mobile is prone to accidental clicks, and we’ll share this internally.

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Hi @AngieYC,

Thank you for checking this issue. At first I was also thinking the same but when there was no message with ‘User deleted the post’ I raised this query.

So, in case if accidently such action takes place, ‘User deleted the post’ message also gets dissappear?

I concur with @ErmesT that the delete button is prone to accidental clicks not only on mobile but also on the desktop/laptop. The moment three dots is clicked to expand the options below comment, the ‘Delete’ icon appears and accidently that might be getting clicked. I have raised this too through the feedback form for Desktop/Laptop.

Thanks once again to you and the CMs who have taken this issue to find the root cause and offer preventive methods.

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Thank you for sharing the information @Kumaarsantosh Ya I faced kind of the same thing where when people like my post I haven’t got any notifications for that.

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Thanks for highlighting the issue you are facing @Shaunak with respect to the notifications.

However, the issue I have highlighted here was related to missing comments and the notifications about those missing comments.

In general, for notifications related issue we need to check our settings in Google maps and on Connect.

Please let me know if you are facing any issue finding those settings for notifications.

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Sure sure will let you know. Thank you for the information @Kumaarsantosh

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Hi @Shaunak, @Kumaarsantosh, and everyone else who is experiencing issues with their notifications. Please make sure to adjust your notification preferences as you wish.

You can go through @MortenCopenhagen’s topic Understand the new notifications system to get a better grasp of the new Connect notifications.

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