Good afternoon, fellow Local Guides,
I was wondering if there’s an issue with Google Maps. I’ve noticed that some of the reviews I posted weeks ago have disappeared from my profile on the Google Maps app (Android). While the photos are still visible, I can’t see the reviews anymore.
However, when I view the location on my PC browser, the reviews are still there. I’ve tried clearing the app’s cache and data, but the issue persists.
I see, I went back on mine and I have the same situation. My reviews are posted just invisible on my phone. This may just be a glitch and it will resolve itself, but I would imagine there are a ton of other people in the same pinch. It makes me feel better knowing they are still active for people to see, as that is my main motivation to post
Hi tylerjtubbs.
Your totally right. If it’s happening to you as well and others, must be something wrong and hopefully it will get fixed soon.
Anyways.
Thank you for your comment.
Have a lovely day
Sairus .
Thanks for sharing about this issue, @Sairus
I can see your reviews on the business listings and in your profile.
I’ve tried to replicate the issue on my mobile (of course on my own profile) but everything seems to be fine on my side. @tylerjtubbs , do you confirm that you are having the same issue: The reviews are publicly visible but you can’t see them in your own profile on the App?
I am asking because in your post you are mentioning a different issue.
I see that you are on Android, @Sairus , what about you, @tylerjtubbs ?
Can you both kindly share with us your Operating system version and the version of the App where you have the issue?
I’m using a Google Pixel 7 Pro running Android 15. The reviews are only visible when I use my browser in Incognito mode (while not logged into my Google account). However, when I’m logged into my Google account, the reviews disappear.
This confirms that it’s not just an issue with the app. Some reviews are visible to the public but not to me when logged in.
If your comment appears when you look at it without logging into your Google account, it means that it has been published. You wrote that your comment also appears on google maps on different phones. When you log into Google, your comment will appear at the top when you open the comments section of the business you are commenting on.
It is a difficult possibility that you will see your comment on google maps on different phones and not be able to see it on google maps on your own phone. I recommend that you log in to the Play Store and update google maps.
Thank you @Sairus
After updating the mobile to Android 15 (I am on pixel 7 too) have you also updated Google Maps App to the version 25.06.01.722405665? This update is dated feb. 4.
@ErmesT@Murat
I have checked my Google app store and looks like I didn’t get any prompt from Google map to update . So I’d assume I’ve got the latest version or I’m just waiting for my region update.
The issue does not seem to be with the Google maps App it self. It’s more with the Google maps service. ( I would have to check when I get home on my iPad if I do have the same issues.
These only with a number of reviews
Logging to my Google account from the chrome browser via Google maps certain reviews don’t show up .
However if I would use incognito to view my profile these reviews do show up to them public.
Really strange
I will try to contact Google maps and keep you updated here.
I can confirm the same issue. It does not matter if I am logged in browser via PC or on Map app, latest reviews are not visible in my profile. (only photos). But when I have checked the places via different account (mobile and browser) reviews are there.
In addition to the issue of no system response (No system response on iOS Google Maps), I just found that after I logged in my profile on iOS Google Maps app and click the “see all reviews” all of my reviews disappear. But they are visible in public mode (although encountering the issue of no system response after finished reading and exiting a review under the “see all reviews” page).
Personally I think currently the iOS Google Maps app is a disaster.
I just had at least 25 Captions disappear, and I lost about 400 points out of nowhere. Maybe there’s an issue with their servers? @DeniGu might you have any insight?
am having the same issue,reviews visible to public but not to me. your not alone I posted this very same subject on LGC https://www.localguidesconnect.com/t/reviews-not-showing-up/470360
am following with google, probably some issue with the the google maps platform nothing to do with the app on Android or iOS …
I can see your reviews are on maps
Thank you for reporting this. I’ll escalate it to our responsible team to investigate and will let you know if more information is needed from your side.
Meanwhile, I will merge @ivanos’s topic with @Sairus’s here to keep the conversation around this issue in one place. Thank you!
It sounds like you might be experiencing a different issue. I noticed that you have some unpublished reviews as well, so please fill out this account investigation form so that the team can look into your contributions and reinstate the policy-abiding ones.