Has Google Maps recently implemented changes preventing Local Guides and others from editing placemarks (places) on PCs?
Over the past six months or so, I’ve noticed intermittent issues, which occasionally also surfaced on the Android and iOS mobile apps. However, these problems were usually temporary and could be resolved by trying again after a few seconds or clearing cookies and browser history.
Unfortunately, within the last week, the issue has become persistent and constant on desktop PCs running Windows 10 or 11, regardless of the browser used (Chrome, Firefox, Edge).
Interestingly, there doesn’t seem to be any problem with leaving reviews for businesses, but editing details such as category, name, or hours is affected on the PC.
This issue doesn’t occur on any Google mobile Maps apps connected to the same home network. Although it does occasionally arise, it’s more like a blip than anything.
I’d like to add that as of Thursday (14/03/24) I’ve been getting the same error message on PC, but only on the Google Chrome browser. I’ve tried clearing the cache and cookies on Chrome too, and this hasn’t had any effect on the issue. I can use Firefox and Edge browser with no issues, so it is seemingly an issue with Google Chrome. Very odd!
Below is a screenshot of me trying to make an edit in Google Chrome Browser on Windows 11.
I see the same error maybe once for every 25-50 edits. But I never saw it persists for long. Okay, maybe twice when the Maps servers were down.
Obviously, this is not an issue with your account as you can make edits from mobile
Please confirm that you are using the same account on both platforms.
My suspicions tend to be the internet connection. Would you be able to test by using another network or create a hot spot with your phone and test again?
What’s interesting is unlike the previous poster, the browser I use makes no difference. I even tried with an older portable version of Chrome.
I’m using different network connections including VPN and it makes no difference.
Additionally, I tried with other Google accounts and the issue, now, unlike before is persistent.
Geographically, I’m physically in the Pacific Northwest and I have been unsuccessful in other countries too.
The issue seems to be with Google itself and mostly browsers since the issue is present about 1 in 5 times via mobile browsers (Android & iOS) for me. But as I said earlier, trying again immediately following the message works in the apps (for now).
I just had a brain fart and I’m going to retest. I have ipv6 disabled for additional privacy when using a VPN. I’ll enable it to see if that makes any difference.
I’m looking forward to read the results of your further test.
It would be very helpful if you would use the tagging tool when replying to someone here on Connect. Type @ followed by the username. Type slowly. Then we get an e-mail notification and you are more likely to get a prompt reply. Just hitting Reply does not ensure we get notified by email.
My approximate location is Yorkshire, UK. I’ve just checked and the issue is persisting on my desktop computer. I have no issues making edits on my Android smartphone, using both Wifi (the same network as the computer) and also a mobile data connection.
Well, partial success here. Enabling IPv6 didn’t make any difference.
I tried (again) with Firefox portable (the installed version has too many enhanced security features to perform meaningful troubleshooting.
Unfortunately, it was a no-go with FF. However, I enabled Nord VPN via Microsoft Edge extension and I was able to successfully edit a placemark. I also tried with the VPN disabled. Success. I’m using Edge for Windows 10/11: Version 122.0.2365.92 (Official build) (64-bit).— later build.
There is definitely an issue with Chrome and FF in causing this issue.
I’m going to have to respectfully and strongly disagree.
If it was a “device” issue then Microsoft Edge would not work. That’s the only browser where it does.
We all know that Edge is Chromium based but it has been tweaked and engineered to specially work synergistically with Windows 10/11. The other fact is most people who use a Windows PC will use the default browser, which in this case is Microsoft Edge.
Thank you for reporting this. I will escalate the issue that you’re experiencing to the relevant team to investigate. If more information is needed, I will let you know.
As an update. Last night I was making about 10-15 edits on my Android Tablet with Google maps. I had no issue until about the last 5 edits. I received the same error but a tap on “retry” each time resolved.
I must emphasize that the issue was persistent for the last few edits.
I’m noticing today I’m getting the error more frequently now sing Edge on PC. Fortunately, clicking “retry” works unlike with the Google Chrome and other browsers.
As another observation. I tested editing in Google Maps on a Windows 7 PC with the no longer supported (final) version of Chrome: Version 109.0.5414.120 (Official Build) (64-bit) ,.
I am not (yet) experiencing the server error issue. I made about half a dozen edits on Windows 7.
