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Answering accessibility questions on Google Maps

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Google Moderator
Google Moderator

Answering accessibility questions on Google Maps

When answering questions on Google Maps, you may encounter four different kinds of questions related to accessibility:

 

Is there a wheelchair-accessible entrance?

Is there wheelchair-accessible seating?

Is there wheelchair-accessible parking?

Is there a wheelchair-accessible elevator?

 

Here are a few tips for answering these questions accurately to help those looking for accessible places:

 

Entrance.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is there a wheelchair-accessible entrance?

Answer yes if the entrance to the business is approximately one meter wide and does not have steps. One meter is approximately the minimum comfortable width for two people to stand right next to each other. If there are one or more steps, there should be preferably a permanent ramp, or at the very least, a moveable ramp. Entryways that consist of only revolving doors should be marked no.

 

Seating.png



 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is there wheelchair-accessible seating?

Answer yes if the main area of the business can be accessed entirely without stairs and there is enough space that someone with a wheelchair can navigate and sit at a table. If all tables are high (e.g. at standing level), the business would not be wheelchair-friendly.

 

Parking.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is there wheelchair-accessible parking?

Answer yes if there is a parking spot specifically marked for those with accessibility needs. These are usually marked with specific painting on the ground, placards, or signs.

 

Elevator.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is there a wheelchair-accessible elevator?

Answer yes if the business is multistoried and there is an elevator that is large enough to accommodate a wheelchair.

 

Thank you for making Google Maps better for everyone!

Local Guides Community Program Manager
Due to the volume of private messages Google Moderators receive, I do not read or respond to private messages. Please post publicly so others may benefit from your discussion. Thank you.
40 REPLIES
Corrie Googler
Googler

Re: Answer accessibility questions on Google Maps accurately

What an awesome way to impact people's lives. I remember a few years ago working in DC and speaking with a differently abled advocate. She spoke of hotel rooms and difficulties getting up lobby stairs - even when the rooms themselves were accessible. 

Google Moderator
Google Moderator

Re: Answer accessibility questions on Google Maps accurately

Definitely! Only after learning more about accessibility did I realize how some people face so many challenges. For example, many bars and places in Toronto have restaurants in their basement, so while the entrance and seating may be accessible, those folks can't use the restroom if they are also in a wheelchair! And that's only the tip of the iceberg. 

Local Guides Community Program Manager
Due to the volume of private messages Google Moderators receive, I do not read or respond to private messages. Please post publicly so others may benefit from your discussion. Thank you.
Connect Moderator
Connect Moderator

Re: Answer accessibility questions on Google Maps accurately

I have an uncle who has been a paraplegic since the age of 10. He's now close to 70. It's really in the last 20 years that he has been able to get around more in SF, which has some of the most liberal disability laws in California, let alone the US itself. I was very excited to see these 4 questions recently being asked on Google Maps. I wholeheartedly answer each and every one of these because my family bases handicapped accessbility when it comes time to choosing restaurants and places so that my uncle can attend.

 

We always call a business first to ask whether they can accomodate a person in a wheelchair and 10 -20 people then determine if it makes sense for us to go to this place. With this new feature, I hope to one day see whether a blue wheelchair symbol is next to a Google Maps business or place. It will definitely save time and help with my family's decision making process of whether to visit the place or not if my uncle is planning to attend a family get-together

Tags (1)
Google Moderator
Google Moderator

Re: Answer accessibility questions on Google Maps accurately

@Karen VC, Thank you for sharing that personal story of how accessibility information helps you and your family. I will share your feedback regarding a wheelchair symbol to signify which places are wheelchair-accessible. 

Local Guides Community Program Manager
Due to the volume of private messages Google Moderators receive, I do not read or respond to private messages. Please post publicly so others may benefit from your discussion. Thank you.
Connect Moderator
Connect Moderator

Re: Answer accessibility questions on Google Maps accurately

Thanks @TraciC I greatly appreciate it. I have more disability stories if you need more. =)

Connect Moderator
Connect Moderator

Re: Answering accessibility questions on Google Maps

Thanks Traci for the clear guidance. I work with the local (well, regional) building authority so I more or less know what an accessible entrance should look like but I was uncertain about the seating part (expected something "special", not so trivial). From now on, I'll be more self confident when answering these types of questions.

BruceB Level 2
Level 2

Re: Answering accessibility questions on Google Maps

Accessibility is not restricted to mobility, what about vision impairment, the provision of hearing augmentation for people that are deaf etc.

Paul JJA Level 1
Level 1

Re: Answering accessibility questions on Google Maps

Having people guesstimate the entrance being 1M as Yes & No only may not be best. Try Yes, No & Narrow. 

Why? There are wheelchairs that are much more narrow than others for the purpose of accessing narrow doorways. If the information simply give a "NO" those folks will be discouraged to go there.

PrachyM Level 7
Level 7

Re: Answering accessibility questions on Google Maps

Thanks for this @TraciC! I've added it to the Toronto community. I totally agree with you, washrooms sometimes can be downstairs without an elevator in Toronto so this is very insightful.