2022
The blind and vision-impaired people in Gurugram need to do financial transactions at bank ATMs and they are increasingly visiting various bank ATMs and are in need of Talking/Voice ATMs.
These are regular ATM machines that have an additional 3.5 mm jack for inserting the headphone plug so that they can listen to the instructions without actually looking at the screen to perform transactions like withdrawing cash from the ATM, Balance Enquiry, and ATM Pin change.
In Gurugram Sector 10 there are several bank ATM machines installed everywhere.
Various bank ATMs in Gurugram were visited and the following was checked:
1. Availability of a 3.5 mm audio jack.
2. Operational 3.5 mm audio jack.
3. Raised symbols on the number pad of ATM.
4. Braille letters on the push buttons on the ATM
5. ATM screens with bigger size fonts to help low-vision persons to read on-screen text.
6. Successful transactions on the ATM machine using audio/voice prompts.
How a Talking/Voice ATM works
- To use a Talking ATM you must first locate an audio jack on the ATM machine and must insert a standard 3.5 mm headset into the audio jack to enable talking mode. A welcome audio message will be heard.
- The ATM keypad is identical to a standard telephone keypad with a raised dot on number 5.
- All audio instructions are in the form of Interactive Voice Response (IVR) which will guide you through the process of ATM
transaction. - Towards the right side of the ATM keypad you will find a column of important keys which are:
• Cancel: with the universal tactile shape ‘X’.
• Enter: with the universal tactile shape ‘O’.
• Clear: with the tactile shape ‘I’ or ‘<’.
Here's a report of checking the top 5 bank ATMs in Gurugram's Sector 10A
1. State Bank of India
✔️ Availability of a 3.5 mm audio jack.
✔️ Operational 3.5 mm audio jack.
✔️ Raised symbols on the number pad of ATM.
✔️ Braille letters on the push buttons on the ATM.
✔️ ATM screens with bigger size fonts to help low-vision persons to read on-screen text.
✔️ Successful transactions on the ATM machine using audio/voice prompts.
2. Corporation Bank
✔️ Availability of a 3.5 mm audio jack.
✔️ Operational 3.5 mm audio jack.
✔️ Raised symbols on the number pad of ATM.
✔️ Braille letters on the push buttons on the ATM.
❌ ATM screens with bigger size fonts to help low-vision persons to read on-screen text.
❌ Successful transactions on the ATM machine using audio/voice prompts.
3. Yes Bank
✔️ Availability of a 3.5 mm audio jack.
✔️ Operational 3.5 mm audio jack.
✔️ Raised symbols on the number pad of ATM.
❌ Braille letters on the push buttons on the ATM.
✔️ ATM screens with bigger size fonts to help low-vision persons to read on-screen text.
✔️ Successful transactions on the ATM machine using audio/voice prompts.
4. Canara Bank
✔️ Availability of a 3.5 mm audio jack.
✔️ Operational 3.5 mm audio jack.
✔️ Raised symbols on the number pad of ATM.
❌ Braille letters on the push buttons on the ATM.
❌ ATM screens with bigger size fonts to help low-vision persons to read on-screen text.
✔️ Successful transactions on the ATM machine using audio/voice prompts.
5. Kotak Bank
✔️ Availability of a 3.5 mm audio jack.
✔️ Operational 3.5 mm audio jack.
✔️ Raised symbols on the number pad of ATM.
❌ Braille letters on the push buttons on the ATM.
❌ ATM screens with bigger size fonts to help low-vision persons to read on-screen text.
✔️ Successful transactions on the ATM machine using audio/voice prompts.
🖼 Here's the link to the photo album of the meetup
Here's the video about the meetup that includes some extra video footage besides the photos.
Tushar Suradkar
Gurugram, India
Thank you for sharing a Great Recap @Tushar_Suradkar Sir.
Really you are Good Accessibility Champion Sir, for Checking the Accessibility feature in ATMs you were searched ATMs around your place or possible places.
Once again thank you sir, by this post I'm learning something new about ATM.
