Local Guide Perks CODE NOT WORKING

[jordanarachel_]

So...

I got an email saying I had a new perk to redeem (see image),

But I have tried entering it with no spaces and tried it on my phone and computer

and every time it just comes up with: 

"We don’t recognize this code. Try entering it again."

Please help!

I would love to redeem it but I don't know how to fix this 😞

[Coryolden1]

I got an email with a perk code that is current.  The problem is the site takes forever and then code is not recognized keeps appearing when I try to redeem it.  Who do I contact?  How can I get my perk?

[Coryolden1]

I am having same issue in USA. LMK if uou get help with this please.  I'll do the same.

[jordanarachel_]

Thanks, will do!

[Shirley]

Hi @Coryolden1 and @jordanarachel_:

I have merged your posts together as you both seem to be having the same issue.

Let me pass this message onto the team and have them investigate. 

If you both can provide a screenshot of the exact error, it'd be great. Thanks 🙂

[jordanarachel_]

Wow, thanks heaps Shirley! 🙂
Here's my error... I crossed out the code but let me know if you need that as well.

[Shirley]

This should be perfect @jordanarachel_! Thanks for passing on the details. 

I have alerted the team of this thread, please be patient while they investigate 🙂

[Coryolden1]

Mine is an exact duplicate of that screen as well.

[Shirley]

Thanks for the confirmation @Coryolden1!

We're going to figure this out 🙂 

[mathewjohn]

I have got a redeem code which is not able to avail it