Google to notify those who leave reviews when business owners respond

[Badruddeen]

Following is from Search Engine Land

Google to notify those who leave reviews when business owners respond. The new feature will be rolling out over the next few days.

Google

Google announced both on Twitter and in its forums that it will notify customers or users who leave reviews on Google Local results after owners respond to their reviews.

Reviewers will receive an email notification when a business responds. Google also plans to add mobile push notifications at a later date.

Marissa Nordahl, community manager at Google My Business, said:

Spoiler

When businesses respond to, or update responses to customer reviews, the customer now receives an email notification. The business’s response is published immediately and 5 minutes later, the notification is sent. This 5 minute delay allows time for the merchant to make any corrections to their response after submitting.

The notification email informs the customer of a reply to their review, and contains a link to a page with the full owner response.

Note: The review response is published immediately on Search and Maps.

Here is a screen shot of the email notification:

Read More.... at  Search Engine Land

[NareshDarji]

Thanks for sharing this information @Badruddeen

[Badruddeen]

You are welcome brother Naresh. @NareshDarji I am glad you found it interesting.

Cheers

[ThamaraKandabada]

This is great! I have a small business and I respond to every single review I get on Google. I'd love for those Local Guides and reviewers to know when I've responded. I'm sure many business owners would 🙂

[Badruddeen]

Hi @ThamaraKandabada

I am glad you found this helpful and interesting.

Cheers

[LucioV]

Great! This is something we asked for so long! 🙂 Now we need only the ability to remove user images! 😄

[Badruddeen]

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@LucioV wrote:

Great! This is something we asked for so long! 🙂 Now we need only the ability to remove user images! 😄

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Exactly Lucio.

Cheers

[ThanhLan]

That is a very simple function for reviews on Google Maps, but until now Google have time to give chance for owner to respond to Local Guides' reviews.

Still lucky for Local Guides from now on.

Cheerssssss....

[ProfArunCM]

It would be a good addition. 

Keep it UP!

[ProfArunCM]

@LucioV

What do you mean ability to delete user images?