Advice on a Local Guide turned Troll ! In Pompano Beach, Florida ( USA ) ( Moderator Please Help )

[TheNiceLawyer]

I have a Local Guide turned ( TROLL ) writing fake reviews around my local business area. His name is 

" Contributions from [REDACTED], Pompano Beach , Fl " .

He made a total of 16 contributions on the same day and earned a total of 31 points out of 75 possible points. Unfortunately among those 16 contributions , my " 5 Star " Google rating just went down to " 4.8 Stars" . This new " Local Guide " platform should be monitored a little better. If I don't find a quick solution I will have no other option but to Subpoena Google for his personal ( IP ) information.

Any advice would help !  [REDACTED]

[RizkiPutra]

hi @TheNiceLawyer

oh man, that was awful.

i feel sorry for this, i think he is not know what mean to be a local guide.

we are here to help people with information.

please report the review as inappropriate reviews.

you can follow this step :

https://support.google.com/business/answer/4596773?hl=en

hopefully this does not happen again.

Best Regards

Rizki Putra

[KhiTurner]

Yeah I'm in the Miami area, so I feel for you. The only thing you can do is click the options under their name and "Report" them and wait for a swift response from Google. Typically you have to fill out a form you can copypasta the information there and hopefully in a few days the reviews will be deleted. 

[MariaBi]

Hi @TheNiceLawyer

As a reminder, Connect is a a forum to discuss and exchange with other Google Maps users who have joined the program of Local Guides. Everyone is welcome here but the forum is not a platform for commercial advertising or self-promotion of any kind. Please revise our Local Guides Program Rules before posting.  I have also edited your post to remove the personal information of another user as we respect everyone's privacy and discourage the sharing of private information. 

If you find a review or photo that you think violates our policies, you can use the 'flag/report as inappropriate' icon next to the contribution. A team of specialists will then check if it violates any of our policies (https://goo.gl/dsVNTC & https://goo.gl/G87xzJ) and will take appropriate action. The content review sometimes takes time as the team is careful to only remove content that violates policy. Please note that we'll never be able to share the specialists' decision as we respect everyone's privacy. 

• Please have a look at this post  to learn more about how to report any spam on Google Maps.

I would recommend for you to check the guidelines that you can find in Google My Business Help Center on how to read and reply the customers reviews.  As it looks you are new in the forum, here some tips to get started. For example, this section of the site has many good advice on how to use the community and interact with your fellow Local Guides. This area has helpful information about the Local Guides program in case you have more questions.

Many thanks for your help.