how does google ratings work ?

[YK1001]

Hi @DaveP,

What if Google can detect which score is likely from spamming accounts?  Do you think omit them from the final Average Score is good or bad?

[Pea]

---

@YK1001 wrote:

 What if Google can detect which score is likely from spamming accounts?  Do you think omit them from the final Average Score is good or bad?

---

That's an interesting point, but if Google can detect that a review (and/or score) is from a spamming account then those reviews (and/or scores) shouldn't even appear, so wouldn't affect the average. However as we know the detection and removal of spamming accounts/reviews is very poor - even when the spamming is totally obvious and other LGs report them, the fakes stay live

[YK1001]

Hi @Pea,

First of all, Rating and Review are two different feedbacks we provide to Google Maps.

We must give a Rating before we can write a Review.  But it is perfectly OK to just give Rating without wrtting a Review.

Further more, I don't know if Google will only use those Rating that have a Review or not.

There is a expert write up about Ratings at Connect at the early dates.  I will try to locate it.

Update:  Link found

https://www.localguidesconnect.com/t5/Feedback-and-Feature-Requests/5-Stars-rating-and-natural-custo...

[RahulMakhare]

On the basis of current rating:

In the top graph Reviews basis:

Five '1 star' reviews (5 x 1 = 5 stars)

Three '4 star' reviews (4 x 9 =36 stars)

Three '5 star' reviews (1 x 5 = 5 stars)

That's a total of 15 reviews and 46 stars

Now 46/15 = 3.06 but it Showing 3.6

I am sure something went wrong or may be 

we are not considering the hidden parameter that considered by google.