UPDATED: Known issue: Unpublished reviews and photos on Google Maps

Ola @Bobiisha , tudo bem com vocês?

Por favor, podem revisar novamente minha conta? Ainda constam comentários que não são vizíveis ao público. Já revisei o texto.

Novamente agradeço e parabenizo pelo empenho e dedicação da equipe.

Please check my account.
After “solving the problem”, not only reviews but also ratings are not published.

1 Like

Hi @7734205 its not valid for you to have several accounts. You may only have one account enrolled within the Local Guides program. You need to exit the other accounts to stay within the Local Guides Program Terms and Conditions.

Paul

Hi.

I only have one account in the local experts program. But I have multiple Google accounts, and none of them post reviews.

hello @7734205 maybe it’s detected as spam it’s always best to use one account on one phone​:smiling_face: :+1:t2:

Hello @Bobiisha

Again facing same problem regards my review. Some of my review got private and it’s dose not against the community standards.

I also noticed that The place which I created become live and photos which I added also got live but for same place I made review which got private.

So please kindly check it and solve it as soon as possible.

Thanks

Hi @Bobiisha

In August, I described my problem here. Still no new reviews are displayed for 3 months. There are currently 219 reviews not published.
I hope that you can help me further. Thanks in advance for your help!

This content has been removed.

1 Like

This content has been removed.

Hello @user_not_found ,
Unfortunately we have already verified it. If you find a bug that occurs in a different behavior, it’s a good idea to report it specifically.

  1. If we re-edit a review, it will be hidden even if it is an old review.
  2. If we repeat the edit in a short time, the possibility is high.
    This behavior occurred several years ago.

Being calm is a contribution. That’s because it doesn’t produce confusion or division in the community. We play a role in preventing the spiritual pandemic of anger. We need to predict the future from multiple perspectives.

Hi @7734205 ,

Thanks for reaching out to us!

Please have in mind that participating with more than one account in the program is strictly forbidden. Such actions might result in removal of the program, so I kindly ask you to exit Local Guides with the other accounts and make sure you are participating only with one if you want to continue being part of the program. Here are our program rules for your reference.

1 Like

Hi @Md_ylmaz ,

The responsible team was informed about the situation. Please allow time for resolution. Thank you for your patience and understanding on this matter!

1 Like

Bom dia, @RobertoKws ,

Vou passar essa informação para o time responsável e eles vão verificar. Obrigada por entrar em contato!

2 Likes

Hi @DenysManzhos ,

Thanks for reaching out to us!

We will check your account and if you reviews don’t violate any of our policies, they will be live again once our investigation is over. Have in mind that this may take some time, so your patience is highly appreciated.

1 Like

Hi @Saddam_1 ,

Thanks for contacting us!

We will look into it and take the necessary actions.

Hi @DominikBoessl ,

Thanks for reaching out to us!

I am sorry to hear that you are experiencing this. We will check your account and all of the reviews that don’t violate our policies, will be live again once our investigation is over. Please have in mind that this may take some time. Thank you for your patience and understanding on this matter!

1 Like

Hi @user_not_found ,

I understand this can be frustrating, but I wanted to assure you that our teams are doing their best to find a solution. Thank you for your patience and understanding!

Hi/

I have only one account in the Program. But I have several google accounts that do not participate in the Local Experts program.

so how can you solve this problem? Why not publish any reviews or ratings?

Hi @7734205 ,

Thanks for clarifying!

We will check your account and if your reviews don’t violate any of our policies, they will be live again once our investigation is over. Have in mind that this may take some time.