Hey @4CharleneWard ,
Thanks for reaching out to us!
We are still investigating the issue with the missing reviews and we will check your account as well. Please have in mind that once our investigation is over, all of the reviews that don’t violate our policies will be live again.
Hello @Bobiisha
Did you check my account ?
I tried to do everything that was said by @MortenCopenhagen .
Thabk you
I am asking you to create a specific post for every question. This post is about a review that seems to be disappeared.
As you can see the photos have the indication “View place” and this is a quite rare case, that happen when:
As the place have a lot of reviews, this exclude the first case (the place is not new). During the merge a lot of data are moved from a Listing to another, and this is taken in a step by step sequence of actions that can take days.
Regarding the missing reviews, that are not the subject of this post, this may happen because the reviews are made provate due to a violation of the rules, of due to the ongoing issue described here: Known issue: Unpublished reviews and photos on Google Maps
Hey @Shaora ,
I forwarded the information to the responsible team. However, please have in mind that this issue is stil under investigation and as there are many Local Guides affected it may take some time. Thank you for your understanding and cooperation on this matter.
Today’s report.
80% of new reviews are hidden from the beginning. Photos and videos seem to be displayed.
Thank you.
Example:
https://goo.gl/maps/PhAUq84FoEyA2RwR9
https://goo.gl/maps/8rY2boJvMvzRnuJ87
https://goo.gl/maps/UeAagVnhzvFsc9S46
Hey @YasumiKikuchi ,
Thanks for taking the time to reach out. I am sorry to hear that you are experiencing this and we will have a look at the missing reviews.
Sir @ErmesT
I think I dont make a review which violate community standards.
So tell me what I do next??
Can I made a new review or wait for some time.
The place is old
Here I give the link of that place.
Well, this is exactly the reason why I asked you to keep only one issue per post, @Saddam_1
Regarding the subject of this post (maps is asking you to write a review for a place where you already wrote one) I suggest you to wait for a few days. I had a similar experience a few months ago, due to a merge between two places. I waited a week, to see then my review again.
Regarding your second question, about not visible reviews, I’ve shared with you the content of the “official” post in Google maps help, with the procedure to edit a review for making the review visible again
@ErmesT Thanks for your help
Let me wait for a weak. I hope it will be solve.
This content has been removed.
Подскажите, пожалуйста, как сделать мой отзыв https://goo.gl/maps/oNPEc4sz8Dr4yGDr5 общедоступным?
У меня такая статистика по отзывам.
07.08.2021 - всего 596 отзывов. Видимых 523. Скрытых 73.
Сегодня, 28.08.2021 - всего 615 отзывов. Видимых 534. Скрытых 81.
За период времени добавлено 19 отзывов, из которых 11 опубликовано, 8 скрыто.
Не очень радует такая статистика.
Иногда новый отзыв сразу становится скрытым. Иногда новый отзыв публикуется, а через 1-5 дней становится скрытым. Из 8 скрытых отзывов два являются первыми для места. Ранее я писала, что добавила 4 отзыва и они все опубликованы. Через некоторое время, один из них стал скрытым…
Нельзя быть уверенным, что все отзывы будут опубликованы. Это расстраивает.
Hello again,
i have uploaded a negative review of a business owner that permanently damaged my head with her bad tattoo work backed up by photos and the whole story, all according to the rules. As I understand, she flagged it as inappropriate and my review instantly got deleted from her account. Is this how it works now? We are unable to make any negative review? Please, at least have a look into this particular one (https://goo.gl/maps/mKrExSGBiczKiKeHA).
Hey @Anonymous_f2b8a95dd3f61ae8d08dffb8d002c324 ,
Thanks for reaching out to us!
We are currently investigating an ongoing issue with missing reviews. We will review your account as well. If you review doesn’t violate our policies, it will be live again once our investigation is over.
P.S.: I have just released your post from the Spam Filters. I would like to apologize for your post being marked as spam. Our filters run 24/7 and they can be a little harsh at times. You can visit this article to learn more - Why was my Connect post marked as spam?. I will also merge your comment to this ongoing thread, where you can keep an eye for the latest updates. Have in mind that this is how we keep the forum organized.
@user_not_found
Currently, your issue might not be your fault. Read: Known issue: Unpublished reviews and photos on Google Maps. And, please make a reply there and request your account also be investigated.
Best of luck
Morten
Hey @BelayaLisa ,
Thanks for reaching out!
We will review your account and all of the reviews that don’t violate our policies, will be live again. I understand this could be frustrating, but our teams are working hard to resolve this. Thank you for your cooperation and understanding on this matter.
Hi @el_escorpion ,
I am sorry to hear that you’ve had this experience. We will check the review in question and if it doesn’t violate any of our policies, the review will be live again. Have in mind that this may take some time due to the number of Local Guides affected of the ongoing issue. We appreciate your patience and understanding regarding this.
Hey @user_not_found ,
Thanks for reaching out to us!
As @MortenCopenhagen mentioned, we are currently investigating an ongoing issue with reviews being marked as private. We will have a look into your account as well. Have in mind that if your reviews don’t violate any of our policies, they will be live again once our investigation is over. This may take some time as there are many Local Guides affected. Your patience and understanding on this matter are much appreciated.
P.S.: I will merge your post to this thread, where you can keep an eye for the latest updates. Have in mind that this is how we keep the forum organized.
Hey @Saddam_1 ,
Thanks for reaching out to us!
We are currently investigation an ongoing issue with missing reviews, that is being discussed in this thread, where I will merge your post as well. We will have a look into your account as well. Have in mind that all of the reviews that don’t violate our policies, will be live again once our investigation is over.
Hi @Bobiisha
Please also include my account in the investigation. I have 4 hidden reviews that in my opinion should not be hidden.
Cheers
Morten