Thanks @Bobiisha . I think it’s only my latest review that is now unpublished. Any help with that would be greatly appreciated.
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Hello,
for a month already, none of my reviews appear on the rated places. I already posted an appeal and the automated system responded to me that I am not restricted in any way. But my last month’s reviews and all new reviews I create do not display anywhere.
Since the system is automated, I cannot do anything to help my case, I have invested too much time on my reviews and this google account, I don’t want to change to another one. Can anyone help me with this issue?
My contributions link:
Some of the reviews that do not appear:
https://goo.gl/maps/S5XZhhZ3THdH5gDe7
https://goo.gl/maps/k9uRdK5aj1m9j44T9
https://goo.gl/maps/oj6c2MHPcmBbyN8i9
https://goo.gl/maps/YccsgEXNTShkjMZZ8
As far as I can see, the only four review that are not publicly visible are the four linked by you on your post.
All the other review are visible, and you can check them by opening in Anonymous mode the link to your contributions: https://www.google.com/maps/contrib/101615185560976119684
Is this happening on the Google maps App or in a Desktop computer. In the first case, make sure to have the updated version of the App, and in both cases try to logout, clear the cache, and login again
Flagging a review as private can be an automatic operation (made by an automated filter based on keywords), or manual, if your review have been reported, and checked.
The filter is working on keywords, e.g. prices, because they can be interpreted as spam. However, this is possible to fix, as you can see here below.
A review is made private when it violates the Maps User Contributed Content Policy
A negative review is perfectly fine, but of course (just an example, as I can’t see your reviews) cannot be a blackmail for the business, nor a personal rant
Making your review visible again is indeed possible, by modifying and republishing it, as you can read here below
Fixing your issue
As you can read in Flag and fix inappropriate content "If a review you wrote has been flagged and removed, you can fix it yourself. Edit your review to follow Google review policies — for example, you might remove a phone number or URL from the review. Your review will be automatically republished.
Google uses automated spam detection measures to remove reviews that are probably spam. Although legitimate reviews are sometimes inappropriately removed, these spam prevention measures help improve people’s experiences on Google by ensuring that the reviews they see are authentic, relevant, and useful."
So please try to edit your reviews to make them public again.
If it does’n work, please drop a not on this post: Known issue: Unpublished reviews and photos on Google Maps
Hey @el_escorpion ,
Thanks for reaching out to us!
I am sorry to hear that you are experiencing this. Please have in mind that we are currently investigation an ongoing issue with reviews being marked private. We will review your account as well. I will merge your post to this ongoing discussion, where you can keep an eye on the latest update regarding that matter. Have in mind that this is how we keep the forum organized.
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I have already checked the guidelines, my reviews are according to it. It’s not just negative reviews that do not get displayed, it’s also positive 5star reviews with praises for the business owner. Also, in one of my reviews all photos are posted and showing but none of the text (https://goo.gl/maps/Cw2GEssvzdq9BDrp6).
I am making reviews from mobile app and desktop browser, they both have the same result, they do not display. It’s not just the 4 reviews i posted, it’s all reviews i have made for the past 3 weeks except for one to be precise and i’m even reposting some of them each week to check if something has changed but they still dont show. The only review made at this time that was displayed is one that the rating was posted a year ago, and i now updated with some text.
Same here… Like many I’m getting these notifications to see if anything is fixed but it doesn’t seem like it will be, or at least it hasn’t been in months and it’s been a waste of time to leave any reviews. I see plenty of new reviews, but mine never show up, and I’m not sure if it’s simply I left a few bad reviews that were reported by the owners because they were mad, or what, but it seems like I’ve gotten stuck in some kind of filter where my reviews are never posted now no matter if they are positive or negative. Essentially, it’s not worth posting reviews on Google anymore until this is fixed.
1 Like
Hey @Digitalmaster ,
Thanks for reaching out to us!
I am sorry to hear that you are experiencing this and I understand this might be frustrating. However, please have in mind that all of the reviews that didn’t violate our policies are live again. We will review your profile once again to make sure we didn’t miss anything. Thank you for your patience and understanding on this matter.
@Digitalmaster
i dont know what to say, i think especially non-5star reviews are useful because it will help other people decide whether they can put up with the issues u faced using this business or choose another company to avoid going through with whatever happened to u. So if an automated system is handling the report of the business owner on your review then its ineffective. The negative review i made at the time, was supported by images showing the full extend of the damage they caused to my car when i used their services. If a review backed up by proof is considered harmful, then the system is laughable.
2 Likes
Hi @Bobiisha , my unpublished reviews seems to have appeared now. Thank you so much for your efforts in rectifying the issue. I hope this problem won’t recur. In case I notice a similar issue in the future, I shall reach out. Thanks again!
2 Likes
Už nevím, co dělat @Bobiisha , je to podle mého nejlepšího vědomí,
Překontroloval jsem všech 1000 mích recenzí,
některé jsem přepsal,
nevím co by mohlo být ještě špatně,
ale moje recenze se stejně nezobrazují https://www.google.cz/maps/place/Socha+matka+s+d%C3%ADt%C4%9Btem/@50.4456405,15.7379439,19z/data=!4m5!3m4!1s0x470e8fe0ef8258df:0x469e48cf84f1c3bf!8m2!3d50.4458077!4d15.7380699
tak už nevím, co dělám špatně
s pozdravem Karel Míka
Did you check my reviews? Even reviews which are positive, and all of my reviews follow Google’s policies, yet they are not showing.
Good afternoon everyone! I have the same problem described in this thread: no reviews are posted. After reading the whole topic, I went to my incognito account and saw that more than 70 reviews are hidden and do not provide for users. This makes me very upset. It is especially frustrating that “first review for a place” reviews are not posted when this place is added by me.
I always try to write reviews in order to walk around my city, form an opinion about shops and cafes and share this opinion on maps. And the reviews are not visible, although they do not break the rules. I tried to edit several reviews on the computer - they remained hidden.
The current situation is very frustrating. It is especially offensive when the first review for a place is first published, reflected in statistics, and disappears after a couple of days. Google maps used to motivate me. Now they are demotivating.
The message was written with the help of an online translator, so I apologize for any possible translation inaccuracies.
Hi @Bobiisha Could you also check my account and possibly publish the unpublished reviews? Thank you!
Hi,
Any progress?
All my reviews are still invisible even though I received an e-mail as below:
"
Thank you for contacting Google support. Based on the information provided, we are happy to confirm that there are no penalties against your account. Please log in on Connect in order to get full access to the forum and all the benefits of our community."
@Bobiisha can you look what’s going on?
Karol
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Hi everyone, I am a new local guide here… I have also experienced that my reviews will not show up in google …If I have some problem wants to be solve I started to search it in on Google Chrome like this
then I also Also Try To Go This links I hope you all find time to read and reveiw
It’s helps me also to find time To read this .
I’ve write my question to COMMUNITY and aside from that,
I’ve research any KEYWORD on my chrome then started to gather data, I chat down the important things to my note . Then it helps to solve problems…
You can download, update your chrome google anytime
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Hi dear @Bobiisha Any update about the issue?
Many of my reviews became hidden after this problem while all are informative and previously they were visible. Also my new reviews are hidden, too.
Update: Today I see all of my reviews are hidden. Although I completely follow guidelines. May you please check?
Hey @Digitalmaster ,
Please have in mind that this kind of investigation takes time. I forwarded the information to our teams and they are verifying. Once our investigation is over, all the reviews that don’t violate our policies will be live again.
2 Likes
Hey @BelayaLisa and @DominikBoessl ,
Thanks for reaching out to us!
I am sorry to hear that you are experiencing this and wanted to let you know that we will have a look into your accounts as well.
4 Likes
Dobrý den, může mi někdo vysvětlit význam spam spamových filtrů google? ,
mi tady rešíme, že se nám nezobrazují recenze, nikdo neví proč se recenze nezobrazují,
myslím že to všichni děláme poctivě,
ale chci navštívit třeba penzion protože to tam znám https://www.google.com/maps/place/Pension+Akropolis/@49.9760278,12.7096223,18.58z/data=!4m8!1m2!2m1!1sstezka+spisovatel%C5%AF!3m4!1s0x47a07d63efd35783:0xc704c85ea5c0903b!8m2!3d49.9763039!4d12.7100585?hl=cs-CZ
a tam je 90% nesouvisejících fotek s tímto zařízením,
tak jak si potom má normální člověk orientovat v mapách,
když jsou tam nesouvisejícví fotky,
děkuji za objasnění zmatku ve foto
Hi @Bobiisha - for me it appears to be more problematic with the addition of new places and/or the first review of places. I’m currently stuck on 49 first reviews after you kindly looked at my account last week but my latest first review remains hidden. Thanks again for your assistance.