UPDATED: Known issue: Unpublished reviews and photos on Google Maps

Thank you @AdamGT

The numbers are correct and interestingly the first review on your first screenshot - “Tesco Superstore”- is the review that’s causing my problem. I cannot see that review when looking at the place when logged in as me and when trying to review it “again” it throws an error.

Also - I cannot see my review list that you see - it’s blank:

I’m afraid I don’t know how to access the section you show in your last screenshot

EDIT: I did find the section from your last screenshot and it looks identical

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Thank you for your reply @MortenCopenhagen

The issue I have is across all my devices and is not limited to an app. I try using different desktops and mobile with the same results.

It does look like my last review got locked somehow so I cannot see it. And perhaps that’s causing the issue with my review list visibility as well.

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Thanks @JavaDaHat . This problem has been reported elsewhere and has now been escalated. We will revert soonest.

2 Likes

Hi @Anonymous_5607adcd376fd4e605e2b25677f386fe

If you want us to take a look, please consider setting you profile to NOT restricted.

You do this in your settings in Google Maps.

Cheers

Morten

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I’ve been write so many reviews on google maps with no problem at all but lately on this month i try to write couple reviews base on my experience in couple place but my review are gone… I can’t see it my review… It’s didn’t show up at all… What’s wrong with google review ?

5 Likes

Hi @Anonymous_5607adcd376fd4e605e2b25677f386fe

Thanks for opening your profile.

Your photos look great. Very delicate food.

You have posted 26 reviews of which only two are public.

Google has automatic filters that hide your reviews so only you can see them. This can happen when some of your reviews violate the guidelines, including:
Prohibited and Restricted Content
Format Specific Criteria (See under Text Reviews and Captions)

Read about typical review guideline violations here.

If many or all your reviews are made private you could try the appeals form found here.

If you are on a Desktop use this link to Count your hidden contributions. From a mobile device use this link.

If you need to identify which of your reviews are hidden please see this useful tip by my friend @C_T.

So there is some detective work for you to do to figure out what guidelines you may have violated.

My best
Morten

Hey,

I checked with the ways you conveyed however the issue is still there. Am not able to see my reviews in my profile. Through am able to post new reviews now. But as am not to see my reviews which is why am not even able to edit or delete any of them.

I have so far only raised the concern on Google maps community and here.

I checked a couple of days back and noticed only 2 reviews I published the day before I checked had been published (publicly). But still I cannot see the previous ones I mentioned in this thread… :disappointed:

I posted a review for a business I used and it said it posted successfully but it’s actually not publicly visible and if I open it via the link it says “This review is no longer available.”

There’s nothing wrong with the review, it just describes my (positive) experience with the business. And I have lots of public content on Google Maps. I don’t see why this review is being blocked.

4 Likes

Hi @bsimon how are you?

Hope you are doing great!

Checking your Google Maps profile I can’t see no reviews. Have you ever make a review?

On the other hand I let you here some useful articles to read about some important rules to follow, in order to avoid Hiden or blocked reviews.

Prohibited and Restricted Content

Format Specific Criteria

Have a nice day!

I have the setting for displaying reviews on my profile turned off.

And I don’t see anything about my review that would be breaking those rules.

Even if my review was breaking some rules, shouldn’t it tell me that the review has issues rather than just silently block it?

2 Likes

@bsimon

Google do not inform us when a review is made private. Not even when all our reviews get hidden.

Same with photos.

You seem sure you haven’t broken any guidelines. You may need to reconsider this. I have tried to help a lot of people with this problem and there are most often an overlooked rule or two.

You may want to take a look here:

https://www.localguidesconnect.com/t5/General-Discussion/Common-Review-Violations/td-p/2901625

Where I explain some of the most common review issues.

In this miniseries you can also find tips on counting how many of your reviews are hidden and how to find out which ones are hidden.

All the best

Morten

1 Like

@bsimon

Flagging a review as private can be an automatic operation (made by an automated filter based on keywords), or manual, if your review have been reported, and checked.

  • I don’t see anything about my review that would be breaking those rules

The filter is working on keywords, e.g. prices, because they can be interpreted as spam.

A review is made private when it seems to violates the Maps User Contributed Content Policy

As we cannot see your review, we can’t give you a better indication but, generally speaking, I can add that even a negative review is perfectly fine, but cannot be a blackmail for the business, nor a personal rant.

  • “Even if my review was breaking some rules, shouldn’t it tell me that the review has issues rather than just silently block it?”

No, for a lot of good reasons:

  1. If a review is spam, Google will not tell to the spammer what to fix to have the review visible.
  2. more than 150 millions users are writing reviews, the reviews are checked, as I said, by a filter
  3. When we signed up to join the program, we confirmed that we were accepting the rules

In any case, making your review visible again is indeed possible, by modifying and republishing it, as you can read here below

Fixing your issue

As you can read in Flag and fix inappropriate content "If a review you wrote has been flagged and removed, you can fix it yourself. Edit your review to follow Google review policies — for example, you might remove a phone number or URL from the review. Your review will be automatically republished.

Google uses automated spam detection measures to remove reviews that are probably spam. Although legitimate reviews are sometimes inappropriately removed, these spam prevention measures help improve people’s experiences on Google by ensuring that the reviews they see are authentic, relevant, and useful."

So please try to edit your reviews to make them public again

1 Like

About an six month I can’t place reviews on google maps, review button has disappeared, I can’t even edit my reviews

Here’s the review: (note this is after several edits to make the review more detailed in an attempt to fix it)

“Victoria and Co was an extremely professional and reliable service. They came to our place right on time, picked up the carpet, and had it back and cleaned the next day. The owner Don was very friendly and easy to work with. Highly recommended.”

Do you see something wrong with that?

@bsimon Sorry for my late response.

It was night,.yesterday.

Please check the complete explanation of @ErmesT and @MortenCopenhagen to answer your question.

Even if my review was breaking some rules, shouldn’t it tell me that the review has issues rather than just silently block it?

Regards!

1 Like

@RubenRZ

As far as I can see, you wrote several reviews just a month ago. Can you please better explain your issue? Is it related to a specific place? If so, can you please share a link of the place in Google Maps?

If it is only a place, are other reviews visible in the business listing in Google Maps?

I am asking because Google reserve the right, to prevent spam, to temporarily lock the Users Generated Content for an area, or for a single place

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Hi @SebaasC and @bsimon

I fully agree that Google’s decision not to notify Local Guides when contributions get hidden is in stark contrast to all the praise constantly given to LGs and the strong emphasis on helpfulness all over.

I speculate reasons could include a wish to not discouraged LGs from contributing and a wish not to help spammers.

My best

Morten

1 Like

Hope this the right place to post about this issue. It came to my attention that my reviews are not displayed on maps anymore. I can the review when signed into my account but not when signed out. Help is much appreciated. Thank you

https://www.google.com/maps/contrib/114191090681553905922/reviews/

1 Like

Hi @btcpizzaa and welcome to Connect

Using the link that you provided I can see your reviews and photos so how have you determined that your reviews are not publicly visible?

In the meantime, since you are new to Connect, for some great tips and to help you get your feet on the ground here I suggest that you should have a look at Your guide to Connect.

Finally, another good idea is to introduce yourself in the monthly Community Introduce Yourself post.

Keep guiding!