Hi @Dantro ,
Thanks for reaching out!
We will check your account and your reviews that comply with our policies will be live again as soon as our investigation is over.
1 Like
Hi @PatrikChatelain ,
Thanks for reaching out to us!
I will forward this information to the responsible team so they can look into it.
1 Like
Hi @MattiaBrocca ,
Thanks for reaching out!
We will check your review and if it complies with our policies, it will be reinstated.
1 Like
Of course, @De_Rouck_Sidney ! I will forward this to the responsible team so they can look into it. Thanks for reaching out!
1 Like
Hi @justln ,
Thanks for reaching out!
We will check your account and if your reviews comply with our policies, they will be live again once our investigation is over.
1 Like
Hi @DavidDennison ,
Thanks for reaching out!
We will check your account and reinstate the reviews that comply with our policies. Keep in mind that it might take some time.
2 Likes
Hi @DavidDennison ,
As I already replied to you here, I will merge your post to the same discussion, just to keep the forum organized.
3 Likes
Hi @EanLin ,
Thanks for reaching out!
I am sorry to hear that you are experiencing this. We will check your account and if your reviews comply with our policies, they will be live again once our investigation is over. Keep in mind that it might take some time.
P.S.: I have just released your post from the Spam Filters. I would like to apologize for your post being marked as spam. Our filters run 24/7 and they can be a little harsh at times. You can visit this article to learn more - Why was my Connect post marked as spam?. I also wanted to let you know that I will merge your publication to this ongoing discussion, as they share the same topic. Keep in mind that this is how we keep the forum organized.
2 Likes
Yes, there is a list of naughty words that will trigger the spam filter, but it is not public. And it never will be public, since this would be the perfect tool for spammers. And I believe the list is updated continuously. I also think Google is using the sentiment AI as trained in Crowdsource to interpret our reviews.
But you can easily test the filter and learn what words have triggered your reviews. Remove a section or replace one word and resubmit. This iterative process can be repeated until you find the word/words. When the review goes public you can try adding in the text sections you removed earlier.
All the best
Morten
3 Likes
this looks like worst user experience. For me, Google AI should learn faster.
An Idea: All users complaining in this forum could be added to a white list.
That will improve the quality in reviews by publishing human reviews.
What Google will say?
Tassilo
4 Likes
Answer my question please:
Why I have always the same problem with my reviews??? What is the problem here???
2 Likes
Dziękuję @Bobiisha za informację. Mam nadzieję, że Zespół upora się z problemem zanim osiągnę poziom 10. Ale (jak to mówią u nas) nie ma tego złego, co by na dobre nie wyszło. Znalazłam parę opinii, które miały status “wersja robocza”. Znalazłam parę miejsc, które zniknęły z Map a istnieją nadal.
Czekam na pozytywne rozwiązanie problemu. Na obecną chwilę wygląda to trochę zabawnie. 9 opini 0 wyświetleń i 1608 głosów potwierdzających przydatność.
Pozdrawiam
Krystyna
3 Likes
Hello @Bobiisha
It’s been a couple of weeks now, since I first asked why my reviews are not published…here is again a kindly reminder. Could you please tell me at least the last status of the processing? I would really appreciate it.
Thanks a lot
1 Like
Hello,
Would like to know why Google does not show in public many reviews? They appear as published, but you cannot find’em from other accounts. It seems Google does not like to show bad reviews about some services and shops. For example, Porsche Iberica or Fnac. When i left the content of the review unchenged but moved the rate from 1 star to 5, the review was published in public, but after changing it again to 1 star, the content dissapeared.
I’ll stop publishig reviews.
4 Likes
Hi, @JaviCAP
You can read about unpublished reviews here: Known-issue-RESOLVED-Unpublished-reviews-and-photos-on-Google
And according to this thread (Add, edit, or delete Google Maps reviews & ratings ), "…Your reviews and opinions are voluntary. " It means you are free to review or to not review. Take it easy.
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I’ve checked many of my reviews are not being shown in public. No content against Google policies on them (no links, no publicity, no hard words, and so on). It seems Google doesn’t like to show bad reviews to well known services and shops like Porsche or Fnac.
Besides a “google policies check” it seems to be there another check related to how much money an Inc. pays to Google for not falling under 4 stars rate.
2 Likes
Thank you Bobiisha for help me,
Io ho 66 anni e sono in pensione.
In questi 2 anni di Covid ho avuto molto tempo e ho fatto molte recensioni di luoghi che ho visto recentemente. Inizialmente scrivevo solo su Tripadvisor, sempre come “apist”, ma trovo Google maps insostituibile, e vorrei vederlo completo e preciso; per questo propongo modifiche e aggiungo nuovi luoghi, spesso, incomprensibilmente bocciati; oppure accolti per le foto ma non per la mia recensione, anche se è la prima in ordine di tempo. Grazie e complimenti per il tuo lavoro. Antonio Pistore…
2 Likes
Meine letzten Bewertungen werden nicht veröffentlicht. Woran liegt es? Kann sich ein Google Mitarbeiter mein Konto ansehen? Lieben Dank.
2 Likes
This content has been removed.
1 Like
Hi @JaviCAP ,
Thanks for reaching out!
I am sorry to hear that you are experiencing this. We will check your account and all of the reviews that don’t violate our policies, will be live again once our investigation is over. Have in mind that this might take some time.
P.S.: I also wanted to let you know that I will merge your post to this ongoing discussion, as they share the same topic. Keep in mind that this is how we keep the forum organized.
1 Like