UPDATED: Known issue: Unpublished reviews and photos on Google Maps

Hello @MortenCopenhagen

Thank you for taking time to elaborate my reviews.

However sir please let you know about the reviews you mentioned.

No1: Netaji’s Bhavan: It’s basically a museum for a great freedom fighter. And my pictures captured the things in there. So you can’t say these are copied.

No 2: Night photo issue: Yes you are right that taking pictures at night to have bad impact on pictures and pictures will not be clearly invisible.

No 3: Yea you have given a great suggestion that sometimes lengthy reviews are taken as spam.

It’s true my 13 reviews out of 314 reviews are hidden. These reviews were detailed about the restaurants I had visited. I was promised to get the Service abiding covid protocols but were not given. That’s why restaurants owners requested google to take down the reviews.

Actually it’s very hard in India to write the truth about any business

Even I would like to ask you why my Netaji’s bhavan review was not published? I have even tried to update the reviews without pic. Still review wasn’t updated.

Anyway thank you very much for your analysis about my reviews.

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So I did the reviews review where you copy and paste your reviews from your logged-in profile, and then copy and paste from a private browser and it looks like this harmless review was hidden. Can someone tell me what I did wrong? Thanks in advance!

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Hi, @DavidDennison

According to the Solution in this post (A review I wrote seems to be hidden from the public. I see it when logged in. ), "…Google uses automated spam detection measures to remove reviews that are probably spam. Although legitimate reviews are sometimes inappropriately removed, these spam prevention measures help improve people’s experiences on Google by ensuring that the reviews they see are authentic, relevant, and useful. "

Maybe it’s just an unfortunate event. Feel sorry for that.

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我最近很用心寫了三間店家的評論,

並且都有附上現場照片,增進其他用戶的體驗和確保體驗的真實性

但卻完全沒有顯示出來。

這結果是非常令人失望的,已經等待了2~3週

卻依然只能在我自己的帳戶中看見,其他用戶都完全看不見。

第一個位置:https://g.page/boot_black2021?share

第二個位置:https://goo.gl/maps/A5XEUGSTFQUk7GSb7

第三個位置:https://goo.gl/maps/BPr2wRnP3Y7ULJuB6

況且googlemap也有收集到我最近的貢獻

但其他用戶就是完全看不到!

在請儘快協助解決,謝謝!

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Hi @DavidDennison

Are you asking why your review of 18bin is not public.

I can confirm from your public profile that you have added 52 reviews and only45 of them are public.

Google has automatic filters as mentioned by @iorikun301 They hide your reviews so only you can see them. This can happen when some of your reviews violate the guidelines, includin
Prohibited and Restricted Content
Format Specific Criteria (See under Text Reviews and Captions)

Read about typical review guideline violations here.

If you want to identify which of your reviews are hidden please see this post.

Currently, your issue might not be your fault. Please read Known issue: Unpublished reviews and photos on Google Maps. And, make a reply to request your account also be investigated.

Best of luck
Morten

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Hi @dghosh

Thanks for your reply.

It is not possible to point out exactly why a particular review is still hidden. But you are on the right track to find out by continuing removing sections of your text that might trigger the spam filter. Keep going until it goes public.

I suggest you think like a Maps User when taking photos. At the museum you shared close up pics of details from the exhibition. Always try to get a good shot of the entrance to the place so people arriving for the first time will know what to look for.

Photos of photos can be a violation of the original photographers copyright.

It is correct that business owners can flag our reviews. But considering how you phrase you reviews using not very polite language I think it is more likely that the spam filter took them down.

One idea would be for you to be more strategic when writing negative reviews. If you want the owner to react constructively and listen to you then try to always also start with something positive. I sense that you in some reviews are just letting steam out. Be more fair and polite and kind. Don’t just critizise also suggest how improvements could easily be made. Try to help the owner rather than trying to kill his business.

Please don’t take this personal. This is something we are all struggling with.

I wrote about common review violations here. It might be interesting for you.

Cheers

Morten

Thanks for the reply @MortenCopenhagen

I was actually just in the process of scrubbing everything and just got done. I didn’t even know that Google hid reviews! How long does it take Google to read the review again and re-post it? Like should I wait a few days to check and see if my edits worked, or can I check again in an hour?

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Great question, @DavidDennison

Immediately after you hit (re-)Submit the spam filter will test your text again. So there is no need to wait.

Just refresh and you will see your count of public reviews increase.

Cheers

Morten

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Well, shoot. I might be affected by the known issue then because it only updated one. Thank you for the help @MortenCopenhagen

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Hi! It looks like when I have edited my reviews, they still aren’t getting published. Do you think you could look into this for me please? Thank you!

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hey @MortenCopenhagen this got me thinking so I figured I’d ask. Are there certain words or phrases that automatically trigger the spam filter? For instance, in a few of my reviews, I mention “trash” as in like dirty and whatnot. How sensitive are the filters? Would you know of a resource that might list these words or phrases? Thanks in advance…again! haha

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Hi @user_not_found ,

We will check your account again and reinstate the reviews that comply with our policies.

As for your account, I can confirm that there are no penalties against it.

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Hi @nebulae ,

Thanks for reaching out!

We will check your account and if your reviews comply with our policies, they will be live again as soon as our investigation is over. This shouldn’t stop you from writing reviews. Keep in mind that the responsible team is doing their best ot provide a solution as soon as possible.

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Hi @davo_dw ,

Thanks for reaching out!

I will forward this information to the responsible team so they can look into it.

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Hi @LaPerezosa ,

Thanks for reaching out!

We will check your account and reinstate the reviews that don’t violate any of our policies. Keep in mind that it might take some time.

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Hi @el_escorpion ,

Thanks for reporting!

I will forward this information to our teams so they can investigate further.

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Hi @Kerbray ,

Thanks for reaching out!

We will check your account and proceed accordingly.

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Hi @KrystynaTeresa ,

Thanks for reaching out!

We will check your account and if your reviews don’t violate any of our policies, they will be reinstated as soon as our investigation is over. Keep in mind that this might take some time.

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Hi @apist ,

Thanks for reaching out!

We will check your account and reinstate the reviews that comply with our policies. Keep in mind that it might take some time. Thank you for your patience!

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Hi @YasumiKikuchi ,

Thanks for contacting us!

I will forward this information to the responsible team so they can investigate further.

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