Hi,
When I log in via my email I see a account with Level 3 and some points.
When I visit a place via google maps, where I took 360° fotos from street view app some time ago, there is a account displayed with level 6 and much more points. Here I also see all the 360° fotos. But I cannot login to this account.
When I try to login either via desktop or via street view app, I see the level 3 account with only a few 360° fotos.
What can I do?
Thanks a lot for help and kind regards
Martin
Hi @mpally ,
Thanks for reaching out and welcome to Connect.
From what you shared above is clear that you have opted in the Local Guides program with two different accounts. As far as I understand you can not log in your other account. Here is how you would recover your Google Account.
Keep in mind that actively participating in Local Guides with more than one account is against our rules and policy. Doing so will result in the removal of one if not all accounts and may result in a permanent ban from the LG program. That is why I recommend that you exit the program on the account you decide not to use.
Please note that I am going to relabel your post to the How-tos section of Connect as this is the place where you may ask questions, share tips and feedback.
Thanks for tagging me @thayal
@mpally here is the procedure to recover a Google Account: How to recover your Google Account or Gmail
When you will be able to receive the access to your second account, please remember that you will have to make a choice and choose with which one you want to remain on the local Guides Program.
To be in the Local Guides program is against the Local Guides Program Terms and Conditions : “Contributions to Google Maps must originate from a single Google account to count towards benefits and cannot be transferred between owned accounts”
Hi,
The problem is, that I only have one email, that brings me to the “wrong” account.
I saw, that there are theese contributions:
This contribution is OK: https://www.google.com/maps/contrib/107873953022637159531
This one is wrong: https://www.google.com/maps/contrib/117997861326921352710
Can the wrong one be deleted?
Thanks a lot and kind regards
Martin
OK
https://www.google.com/maps/contrib/107873953022637159531/ has 69 public photos and 1859 points.
https://www.google.com/maps/contrib/117997861326921352710/ has 4 photos and 158 points.
The local guide profile you are using now to access Connect is the one linked to only 4 photos.
You have been recommended to find the Google Account connected to the 69 photos. That is still what you need to do. I’m sure you at some point have created the second account. And it can’t be the same email address, so you need to recover that account in order to be able to continue using it. I see it has the same name and profile picture, but that is proving there are not two accounts using the same pic and username.
Think hard and you hopefully will be able to remember which Google Account you created at some point.
Could it be that you have separate accounts on different devices? Maybe an old phone of yours? You can check the photos and reviews uploaded under each account and maybe that will help you remember the other account.
The account with 69 shots started uploading in March of 2019. And the last one was uploaded in September 2020. This account also uploaded 360 images. Maybe you made a separate account for 360 images?
Best of luck
Morten
Thanks a lot, but I do not remember. And in the list of suggested accounts to recover, there is no suitable email.
Please don’t panic. The number of contributions is not very huge on any of the two accounts. You will be able to reach the same level and point pretty quickly even if you have to give up finding the missing account.
One more trick: You may be able to find some clues in your email. Check where to emails from Google Maps are sent. Maybe you have set up an email forward so the extra account is kind of integrated into your primary account.
Cheers
Morten
Is there a way to look up the account email from only knowing a Maps Profile URL?
Maybe Google Moderators can do this?
Cheers
Morten
Try checking Google Maps and Streetview on all your devices including computers and check if any of them are logged in using the account with most photos. From there you can visit https://myaccount.google.com/ and check who you are logged in as. Or maybe the missing account is used in an alternative browser.
Best of luck
Morten
It would be really helpful if you would use the tagging tool when replying to someone here on Connect. Type @ followed by the username. Type slowly. Then we get an e-mail notification and you are more likely to get a prompt reply. Sorry, I forgot once!
@MortenCopenhagen That was what helped! I have found such a email and could recover the account. Thanks a lot! great! you saved my day! 
I am not sure a Google Moderator can access to an account data, @MortenCopenhagen , probably they can if the user enabled the email From Google Maps, but I am not sure that we need to arrive to this point, as we know that both accounts are showing the same name.
This should be enough to start.
@mpally , this account has contributions oldest than the other one, so looks like in some moment you created another account, maybe used in a different device, then you switched back to the old one.
You can also check in the saved password in your mobile (you can do that easily from the browser settings).
For a check, you can also tap in a Google product, and see if there is a second account registered as secondary account
Thanks for the feedback, @mpally
I am happy that, with the tip from @MortenCopenhagen you were able to fix your issue.
For this reason I am flagging his reply as “the solution” for this post"
To know more about this feature, please read: How do I mark comments as solutions?
So I actually have two accounts and I was hoping to merge them? I didn’t mean to or realize 
I will just delete other account rn sorry