Solution Counter Connect Profile

[SebaasC]

Just a quick question about the solution counter in my profile in Connect.

I have noticed that I have four answer marked as solution but the counter only have register one.

Is that correct or there is something wrong?

Thanks in advance.

[SShuvo]

@SebaasC Your profile showing 4 solutions.

[ErmesT]

Hi @SebaasC

Which counter is showing 1?

The first counter should show 4 (total solutions authored to you

The second show the solutions accepted by you

The third one show the solutions unaccepted

[MashaPS]

Hi @SebaasC ,

Please note that I have accepted @ErmesT 's reply as a solution as it gives the complete answer to your question.

[SebaasC]

@ErmesT , @SShuvo thanks for your fast answer. I add a screenshot of what I am talking about

Total Solutions Marked Accepted 1.

@MashaPS

Thanks.

[ErmesT]

That number is referring to Solutions accepted by you @SebaasC

Could be this one?

[SebaasC]

Yes yes for sure it could be.

But I can’t find in my profile the other counter referred in your screenshot.

@ErmesT

[ErmesT]

That’s weird @SebaasC

It is a private static, wonder why a moderator should have a different view @MashaPS

Thank you for letting me know, @SebaasC , I believe this kind of information should be privately available to you.

Let me check if it depends of the settings, but I don’t remember a setting about that

[SebaasC]

Thanks @ErmesT .

Let’s wait @MashaPS response.

[MashaPS]

Hi @SebaasC ,

Sorry for the delay.

I would like to ask you to try with the common troubleshooting first.

Could you please clear cache and cookies on your device, log in and log out from Connect. It would be great if you check your private statistics on desktop too.

I am looking forward to your screenshots and reply, so we can continue further with this.

Thank you and @ErmesT

[SebaasC]

@MashaPS , sorry for responding so late.

After clearing cache and cookies, the profile in the cellphone remains the same. Nothings change.

In my laptop the profile is exactly the same. In both devices the profile is the same an it doesn´t look like @ErmesT shows in his up comment.

Thanks!

[MashaPS]

Hi @SebaasC ,

Thanks for reaching out.

Thank you for the troubleshooting you did.

We will look into this and get back to you when having information.

By the way, I edited the screenshot you have uploaded by cropping it a bit so that your IP address wasn’t visible.

[SebaasC]

@MashaPS Sorry I didn’t realize that the laptop adress IP was visible.

BTW do you have any news about my question?

Thanks in advance!

[MashaPS]

Hi @SebaasC ,

Sorry for the delay with my answer.

Unfortunately, we couldn’t replicate what you are facing.

We will still be going to keep our eyes open for similar situations.

Thank you!

[SebaasC]

Hi @MashaPS thank you very much for keeping in touch.

Best Regards!