Should I Add Restaurants to the map in All-Inclusive Resorts

I recently stayed at an All Inclusive resort in Jamaica and I noticed that they have 10 different restaurants with different themes and hours and dishes. None of the restaurants were on google maps. They do not allow outside guests to use these restaurants and they are all fully included in the cost to stay at the hotel. In some ways it feels like they could be on Google Maps, but in other ways it feels like they wouldn’t be considered normal restaurants since the questions about money wouldn’t apply.

Does anyone know the right approach to places like this. I found that while I was staying at the resort I was wishing there was a rating for each restaurant to compare how much people liked each one. Does google have guidelines?

4 Likes

Hi @Flash

I think this is a question for you.

Cheers

Morten

2 Likes

Hello @danbrowland

The answer I think is yes !!!

Now the guidelines for doing this. I believe you should add these restaurants not as POIs on their own,but as POIs located within the resort.

  • Located within is a function on Google maps used to indicate that a buisness is located within another one.
  • Please note that you may face some difficulties in adding directly using the located within feature. Therefore,please add the restaurant on it’s own first. Then when it’s approved you can the edit it to indicate(Relocate)that it is located within the resort. Try these and please get back here if you succeed.

Here is a post about Local-Guides-Tips-How-to-add-Located-Within-in-Google-Maps

Happy mapping

Cheers

2 Likes

That was my instinct as well. I was surprised to see that none were added so I felt weird adding a dozen different locations in the same spot, but I will start adding them now. I will be sure to add them as “Located Within”

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Hello @danbrowland ,

Thank you @MortenCopenhagen for tagging me.

In general the answer is no.

I actually spent a half hour on the weekend deleting restaurants, pools, playgrounds, beach areas, etc. from numerous all inclusive resorts in Playa del Carmen.

There are several reasons why I did so, which include:

  1. For a business to be mapped it needs to be open to the public. Almost all facilities with a resort are only available to users of the resort, and thus don’t qualify to be mapped.
  2. Components of features on a map can only be mapped under special circumstances.
  3. Places on the map need to have proper names and not descriptions. This doesn’t apply to most restaurants in resorts, but does apply to the pool, playground, etc.

I’ll go into the above points in more detail below.

The idea of a place being on the map is that you should be able to look up the category, see the POI on the map, travel to it, and be welcomed and helped. Arriving to find out you need to be a resort guest is not helpful for the general user of Google Maps. The rare case where restaurant within a resort should be mapped, then, is when it does allow the general public to also dine there.

This is a rule, however, that you need to apply some logic when using. For example, a car factory may not be open to the public, but it is valuable to be on the map for those that do need to visit such as delivery drivers, repairmen, job applicants, etc. It is also a large landmark that people might use as a reference point. It’s allowed on the map because the people that would look it up and travel to it would be the level of help they should expect to get.from such a facility. The general public would not look up a car factory and expect to go in a get help buying a car, but they would look up a restaurant and go in expecting to be able to buy a meal.

In almost all cases, components of something on the map should not be themselves be mapped. A feature on the map should just have one POI, and any others are considered duplicates; even if they have different names and/or components. Departments can be mapped only under strict circumstances which usually include their own distinct space, their own staff, their entrance, their own place to collect payment, and most importantly their own phone number. This is the rule that allows the pharmacy and photo centre in a Walmart to be mapped, but not the men’s wear department, grocery department, toy department, etc. In a resort the restaurants do not generally have their own cash registers and phone numbers because they are not open to the public.

The final rule I mentioned because while most resort restaurants do have proper names, the pools, playgrounds, beach chair area, ice machines, etc. do not. Realize that “RIU Cancun Children’s Playground” is a description, not a proper name.

In summary, there’s a lot of rules that apply in this situation, but the end thing to realize is that the addition of restaurants not open to the general public makes searching for a restaurant not work for the general public. If one wants to make a map that helps just resort customers, this is where the custom mapping features that Google offers are useful. In this case a Google My Map would be most appropriate.

Regarding the “Located within” field, could be used for those rare departments that do meet the rule for departments being mapped, but is mainly for businesses that are located within other businesses. So a McDonalds within a Walmart or a Sephora within a shopping mall would be where this is intended to be used. It was added to help people find businesses that are hidden by the container business they are within.

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I defer to you experts, but I would respectfully disagree. Many locations behind paid gates would be considered not mappable then. I think maybe the first question is whether there is a structure already mapped by Google. If it is, then people can see it and then be able to make use of it, so I think that’s fair. Then, more importantly is it helpful and making maps better.

Here are examples that would be invalidated then because they are not accessible or open to the general or non-paying public:

Airports: They are not accessible behind security but I would like to know where I can eat and what the reviews are. It is not helpful to have them hidden. Similarly for the resort when I arrive.

Theme parks: I am glad that Google maps works well in Disney World. I think there would be a lot of unhappy or disappointed people somebody removed locations from there. Lots of useful information and people who would appreciate it. I really can’t imagine you’re going to try to delete these.

Military bases: Definitely not publicly accessible but there seems to be a lot of useful location information and people who would appreciate it.

All inclusive resorts like Secrets Wild Orchid Montego Bay Jamaica: Isn’t this the same as the theme park? Lots of useful information about specific restaurants, amenities, and I’m sure people who visit would appreciate and make use of it.

The Starbucks in the Pentagon vs. Disney World’s Frontierland BBQ vs. Blue Mountain Jamaican restaurant in Wild Orchid Jamaica Resort?

Also, I was told that it is up to the establishment to provide map details of the internal structures to the property to Google. If Google has accepted and posted the map, doesn’t that mean they have given their approval for us to use and add to it?

2 Likes

Thanks, @Flash

Let me add this:

Once I noticed a fellow Local Guide who was very keen to earn points, so he decided to start adding the individual play structures in playgrounds like swings, etc. We discussed this, and the conclusion was that this was incorrect. The explanation is that the list of categories is how Google Maps communicate what we can add to the map and what we can not add. If the specific category is not available, then this is how Google Maps tells us not to add a place. Swings, slides, and seesaws are not on the list of categories. Hence they should not be added.

Similarly when it comes to theme parks. Should the individual rides be added on Maps? Here the answer is yes, because there is a specific category called “Amusement park ride”.

My last example is workplace canteens, where only employees can eat. They should also not be added to Google Maps. I noticed that some canteen operators incorrectly add their individual “restaurants”, but I’m keen to take such places down because it is not helpful to Maps users in general as they can not eat there.

So please don’t waste your time adding all-inclusive restaurants, @danbrowland , as they will probably be removed sooner or later.

I hope this helps.

Cheers

Morten

1 Like

@MortenCopenhagen , you cannot rely on categories to be your only guide. If we did, then all the restaurants in the resort would be mappable. This is why I pointed out that there’s multiple rules preventing it; you must look at all the rules when deciding if a feature can be mapped.

Going back to your playground example, not only were the swings, slides, etc. not mappable; but the playground itself is not mappable if it is simply part of a larger feature. A park with a playground in the corner, for example, would be mapped as a park. The playground is a component of the park and does not get it’s own POI*, as that would be a duplicate feature.

POIs actually have multiple categories. In years past we could easily view and edit them all, but now you just see the primary category unless you apply a few tricks. But what would happen in this example is that the park would have a primary category of Park and a secondary category of Playground. The park then would show up in searches for playgrounds. While we can no longer edit these secondary categories, it’s no longer as important to do so as it was a couple of decades ago; as Google uses its vast knowledge to automatically add most categories on its own.

Some of the best example of categories that exist but normally shouldn’t be used are public toilets and water fountains. They usually are meant to be used solely as secondary categories.

As a side note, when you see someone complaining that they can’t change the category on a feature, more often than not the issue is that the category they want to change ti to is already added to the feature as a secondary category.

*The exception is the rare case where the playground has an official, distinctly different name from the park.

1 Like

@corysakai

I see the logic. Maybe it would help if Maps had something like a “restricted access” designation. I’ve searched for numerous POIs in my area (dog parks, restaurants, grocery stores, etc.) and driven to them only to discover they are on restricted military base areas. People without military clearance are not allowed access, but nothing in Google Maps indicates this. Maps will often offer a pop up warning if a business or venue is closed at the time of your search, perhaps there could similarly be a pop up notice that a POI is a “restricted access” location. :thinking:

Hi Flash,

What if the resort offers day passes?

In the case of the resort I was staying at there were distinct restaurants with separate names, staff, menus, and themes. I believe the guests of the resort benefit from being able to use maps to find and analyze the restaurants. Additionally if someone drove there intending to eat they would be able to with the purchase of a day pass. Wouldn’t that function the same way as Airports, theme parks, military bases, etc. the general public doesn’t have access without payment or special cases, but there is benefit to it’s presence on Google Maps.

1 Like

Hello @danbrowland ,

I’m sorry I missed your question until now.

This is another case where you have to apply all the rules. The fact that there is a day pass available and thus technically you could get in if you bought the pass to the resort does not make the restaurants mappable; they are still components of the resort and thus duplicates of the resort if mapped. The availability of the day pass is just another reason why the resort itself is mappable.