Reward redeemed but not received

I have redeemed my local guide gift. But it has been more than 6 weeks but I didn’t received it. I have also requested for reorder but, not reveied any confirmation yet.

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Hi. Congratulations on your achievement. I received mine today. No worries. Hopefully it’s around the cornar. You will get thay soon. :slightly_smiling_face:

Best wishes. Keep up the good work. Rise and shine.

Regards

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But it has been more than 6weeks

Same problem with me I redeemed my reward and 6 weeks is over but my Google maps pin is not received yet.

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Hello @advish

Sorry about the issue you are facing regarding your reward. Have you tried to using the damaged/missing item form in the FAQ ? If yes how long ago is that?

Basically speaking when this issue arise and reward items gets mixed up or missing,it’s usually the mail delivery postal system or the courier service if the recipients’ country that is involved. That’s my own personal experience. Therefore more often than not it’s not the team’s fault.

Anyway please relax we will see how to sort this out together.

Happy guiding

Cheers

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It has been more than one week

Since i reordered in FAQs

Not sure, but most probably the delay is due to the delivery system. And there is no way to track the delivery. Google maps may work on that in future. Just adding a simple tracking number would resolve such issues.

Once again, no worries, you will get it. :slightly_smiling_face:

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Hello @SholaIB , I haven’t received a message at all from Google, regarding my Google Maps Reward, but am now on level 08, I don’t know what to do.

Hello @Ayotunde

Bawo ni? :slightly_smiling_face: . I see this is your first time on connect so welcome on board. We hope you will keep active.The thing is that the gifts are limited and there is no particular order to how its distributed. The team decides that,so I can’t give you any information on what to do.

Meanwhile keep your contributions up to standard and keep consistent as well. Possibly your day might come all things being equal. Talking about-a-Local-Guides-reward-email-Read-this-first make sure your settings are OK to receive rewards Email if it’s coming.

Otherwise I’ll say just enjoy the vibes as a local guide,contribute freely and voluntarily,interact here and make friends etc. Those are the things are sure as a local guide and on connect. Expecting rewards from Google is not sure. See you around the corner and feel free to reachout to me anytime.

Happy guiding

Cheers

Hello, @SholaIB , thank you very much for the explanation.

Convey my regards to your family, I still remain your friend, have a wonderful day.

Ayotunde from Ibadan.

Can someone help my this reward is dispached on 15th may, 2023 and from dhl service it shows it receive in India on 22nd may, 2023…but till now I didn’t receive my reward… It may stuck somewhere. Any one know how to deal with it… Please help :cry: :disappointed_relieved: :cry:

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Same with me

Same with me. I received an order confirmation email on 3rd May. It has been 10 week now and still not received it.
Can someone from google team track our orders and help.

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i got it but after 4 months