Reviews

Google Maps contribution stories
1

Hello Everyone,

I’m Jeremy and I’m a Level 8 Google Guide in Maine.

I have a question about the Reviews that Guides and random people who aren’t Guides, but who still want to review a Business or Place on Google. My question is this;

  • Is there a way for us to give a response to the person (Guide or Not) who has written and posted a review?

I am asking because about 30 minutes ago I read a review posted by a woman who specifically and explicitly requested help with the issue that she is complaining about. Her posted review REQUIRES A RESPONSE. How do I reply to her?

Also, in general, there are many reviews posted that are looking for an answer or help that the Google Guides should be allowed to respond to. Additionally, there are a lot of reviews that are so poorly written as to lose the point of the review completely and therefore it is necessary to ask the person who wrote the review for clarification on what they are trying to convey. I’m willing to bet that all of the other Google Guides have run into this situation too.

I also believe that there needs to be a feature added that allows a Google Guide to send a DIRECT MESSAGE to another Google Guide. We should be able to communicate with each other. Lord knows that I continually encounter reviews from other Google Guides that make me want to ask questions pertinent to that review because their answers would influence where I may go while exploring Maine with my child on one of our MINI or EPIC ADVENTURES.

Anyway, is there a way to respond to another reviewer’s comments and questions within their review?

Thank you. I appreciate any assistance that you can give me.

Respectfully,

~ Jeremy ~

Level 8

Google Guide

3 Likes
2

Hello @Jeremy_Number1 and welcome to Connect

Regarding your question, there is no way for us to give communicate with the person (Guide or Not) who has written and posted a review we can of course answer any question that anyone asks in the Question and answers section of a point of interest listing.as shown in the example below.

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As you are new to Connect I should also mention that there are lots of great articles to read as a newcomer here and on this, you might find Your guide to Connect and the Help Desk particularly useful. You might like to introduce yourself in our monthly Introduce yourself post.

3

Hello @Jeremy_Number1

To add more to what has been said. If there is such a case,it’s left to the owner of the buisness to respond. If a buisness or a POI is claimed on Google my buisness,the owners can and have the ability to respond to reviews written by clients and local gudies alike.

A local guide can’t do that because it’s beyond their scope. If Local guides or clients use the Q & A section,other local guides and clients will have the ability to answer them. Of course the buisness owners can also reply there.

Happy guiding

Cheers

4

I believe that Google Guides should be able to direct message (DM) each other to share information and build a local network of Google Guides which would benefit Google Maps and all of the people who use Google Maps and who read the reviews that are written by the various Google Guides.

Make it so.

Respectfully,

~ Jeremy ~