Reviews appearing in the wrong location (Verified from old reviews)

Google Maps tips & tricks
1

I got an email saying I got a response from a phone repair business thanking my review for an apartment. On opening the review, a number of them belong to a place called Honey Suckle Garden Apartments but appear at KichwaPhone Repair shop. After talking to the business owner on the phone, he says he opened the account quite a while back and he’s also confused just the same.

Has anyone else encountered this issue as well and resolved it? Is Google Maps confused? Is it just a bug and the Maps team are reconfiguring some wires? Just in case, requesting @MashaPS to follow up if it’s an issue in the backend systems.

Distance between the two locations is over 200m. GPS had locked on before adding the review
Distance between the two locations is over 200m. GPS had locked on before adding the review2068×1824 712 KB

Just to be sure I didn't make a mistake, I went through the 300 reviews and confirmed many have been misplaced
Just to be sure I didn't make a mistake, I went through the 300 reviews and confirmed many have been misplaced1440×1828 456 KB

2

Hi @RobAo

Is this the place:

https://g.page/kichwa_254?share

It is always best to share links so we can investigate.

It had 303 reviews. And it had been claimed. That might explain what you are seeing.

Maybe you could browse the reviews and check if the listing has previously been the one you expected it to be.

Cheers
Morten

3

Hi Rob, Nice to see you here @RobAo . How are you?

Regarding your issue (thanks for reporting) and checking the reviews of both places, I have two options, but first of all let check the information we have:

  • Both places started to receive reviews four years ago
  • In KICHWAPHONE REPAIRSHOP there is a “hole” of 11 months in the reviews. For this reason your review is one of the most recent in there. However, only the two most recent reviews are addressed to them, all the other reviews are addressed to the Honey Suckle Garden Apartments.

My hypothesis is that originally we had Honey Suckle Garden Apartments and a duplicate of the place. What happened in the last 10 month is intriguing, and it will be interesting to know when KICHWAPHONE REPAIRSHOP opened, and claimed the business. The first post of the Business is dated January 19, so I find extremely weird that he’s responding to reviews that are one or two years old and I don’t think he’s not realizing that the reviews are about an apartment block.

We both know that is quite impossible to merge two POIs with different categories, and the POI was inactive for 10 months. The most recent photo is from March 2020.

I personally think that the POI was permanently closed, then was re-opened, claimed and modified, inheriting a long series of reviews and a high rating.

However, since the photos and reviews they have don’t relate to their business, I am tagging @DeniGu for a check with the Google Maps team

4

Hi @RobAo ,

Thanks for reaching out.

As advised above it is always better to provide us with Google Maps links in such queries.

Could you please confirm whether the Google Maps link provided by @MortenCopenhagen is correct - https://g.page/kichwa_254?share?

Could you please give us the Google Maps link of the other place mentioned by you as well so we are able to investigate further?

Thanks

5

Thanks @MashaPS , @ErmesT (its been a minute. Glad you responded here!) and @MortenCopenhagen ,

Apologies I was engrossed in the screenshots I forgot about the links :sweat_smile: . Here you go:

KICHWA PHONE REPAIR
0769 506829
https://maps.app.goo.gl/9qGEfbHRJ72xMkBg9

and

Honey Suckle Gardens Estate
0725 794749
https://maps.app.goo.gl/JzTU4DwUDcFHeJXh6

It’s quite odd as I also looked at the timelines to see whether the issue was the business owner grabbing and editing the estate but from my conversation with him, he legitimately is confused as to why some people review his business as a residential estate.