Hi Members,
Today morning I was writing a review on a place and after it was done. Surprisingly, I couldn’t see the review or any of my previous reviews. However, the “contribute, photos, and edit” columns are working. I herewith attached the screenshot of the same.
Just wanted to know, Is it a server issue in Google or any other parameters, which am not aware of?
Need help.
Thank you.
Vinay Jayaram
Hello @VinayJayaram
Nice to meet you and hope you are doing good. I wonder could you please adjust your network and check again. You could also check on another device just to be sure.I checked your profile in an Incognito mode, and I noticed you have written 1652 reviews in total. You have 1434 public while 218 reviews are marked private or hidden from the public. I saw your reviews even on an incognito mode so I don’t quite understand what you are talking about
Although Google has filters that works automatically to hide your reviews so only you can see them. This can happen when some of your reviews violate the guidelines, including:
Prohibited and Restricted Content
Format Specific Criteria . Please
read about typical review guideline violations here.
But if you can’t see them too,then it’s a different thing altogether. Please double check and let us know. Thanks
Cheers
It is a glitch on your side.
Please follow these steps:
If it doesn’t fix the issue, uninstall the App and install it again.
Regarding the hidden reviews, please check the useful reply from @SholaIB
Please let us have a feedback
Ermes
@SholaIB Thank you for your speedy feedback. In reference to your reply, I wanted to understand the statement “You have 1434 public while 218 reviews are marked private or hidden from the public”. Where can I check this?
Secondly, I wanted to make a clear point of my query: Though I can write a review on the places I had visited, however, I can’t see the reviews in my profile, why is it so…? Screenshot for your reference. I checked both in my mobile app and system. I cleared all cache and cookies and did re-install. Still, the problem persists. How to resolve this?
@ErmesT Thank you for your response. As explained by you and advised by @SholaIB I did follow the advice. However, still the problem exists. Kindly rectify this if possible.
Thanks, @VinayJayaram
Yes, I was reading your reply to @SholaIB
Do you have a desktop computer available? I am asking because it would be easy to fix the issue from there, but first you need to be able to see your reviews too.
Just a small test: can you try to open this link in Incognito mode? https://www.google.com/maps/contrib/106153472095333551993
@ErmesT with the link provided by you, I opened on the desktop (PC) incognito mode. It’s working! I mean, I can see my reviews. I herewith attached the screenshot for your understanding. Let me know what’s the next step.
Great, @VinayJayaram , this is a good news, and I hope it can reassure you about the fact that your reviews (or at leas one part of them, as explained by @SholaIB ) are public.
If I understood correctly, in your profile the reviews are not visible both on mobile and on desktop.
Let me tag a Google Moderator, @AngieYC , for a deeper check or to escalate the issue
@ErmesT tagging to a Google Moderator! @AngieYC Wow, That would be a great help. Hope things will resolve at the earliest. Thank you kindly in advance to all who are taking the initiative to rectify the issue. Looking forward to the support.
Cheers,
Vinay Jayaram
Thank you @ErmesT for tagging me.
Thank you @VinayJayaram for flagging, we checked from our end and are unable to replicate the issue. Since your reviews are visible in Incognito Mode, there shouldn’t be any issue with your account. That said I would suggest you to follow simple troubleshooting steps as shared in this article.
In addition to that, please make sure that you have the latest Google Maps version installed on your device.
Hello @ErmesT
Thank you for jumping in. Although I am busy at work here, I was following the different responses and interactions. Glad a moderator is on it now and we can say more or less that the issue is resolved.
@VinayJayaram that’s it then. I didn’t bother explaining about the public and private reviews because I gathered you got to discovered it from Ermes.Thank you for asking and for your patience and compliance too.
Cheers
Cheers
@AngieYC Thank you for the kind support and assistance. Definitely will follow your suggestions, if in-case it’s not working then will revert you back.
@AngieYC With your suggestions, I have followed the instructions. Yet the issue hasn’t resolved. Please find the screenshot of both My Mobile profile page and System(PC) Profile Page.
While i am sure @AngieYC will raise the issue, on the meantime, for your own privacy, please edit your post to remove the first screenshot, as you are sharing publicly your email address
@ErmesT As suggested, I removed the first screenshot which displayed my email ID. Hope @AngieYC will resolve the issue at the earliest.
Cheers,
Vinay Jayaram
@ErmesT @SholaIB @AngieYC In reference to the trailing conversations, any updates or solution to resolve the issue.
Regards,
Vinay Jayaram
Hello @VinayJayaram
As mentioned earlier on this post by the two moderators, I still think the problem is from your ends. Please kindly check properly and follow the steps you have been advised to follow. Reasons being that:
Cheers
@SholaIB In reference to your reply, you have mentioned my last review is SLV Coffee Bar. However, after SLV Coffee Bar I have written reviews on three more places and my last review was on Mahadeva Fruit Shop.
I am able to write review on places, add places, add photos, add videos etc but unable view the reviews in both my Mobile and PC.
As suggested by you, @ErmesT @AngieYC I followed the instructions including troubleshoot issues, re-installation of App, clearing cache and cookies, re-installation of my browser as well. I have 24x7 quality internet facility. Nothing seems to be working.
Nevertheless, thank you for you time and feedback.
Looking @AngieYC can help me out in this regards.
Thank you.
@SholaIB @ErmesT @AngieYC Latest Update as on date. The issue which I have raised has been resolved. I can see both my reviews in Android and Personal Computer as well. Surprise part is, I still didn’t understand the google algorithm how it works 
. However, the problem has been solved. I wanted to thank you guys for the initial assistance. Have a great day!
Cheers,
Vinay Jayaram
