А restaurant bookmark disappeared from Google Maps

Hi, 10 days ago, a restaurant bookmark disappeared from Google Maps for no reason.
The restaurant has been open for more than 25 years (24/7). I am attaching pictures and video taken yesterday. It works!
Is it possible to recover the marker “The Wooden - Дървеното”?

In 2023, the company “Online Consult TM” Id.No BG204569403 requested by phone 190lv (103$) for account maintenance. The restaurant paid, then they called many times and asked another 250lv (136$) for some additional “modules.”
In 2024, they started ringing again and asked for the subscription to Google Maps to be paid for the year 24. The restaurant again refused several times, and the company told them they would delete the restaurant’s account.
Apparently, this is the reason this happened.

I hope someone will help and the marker will be recovered.

short outside video: https://www.youtube.com/shorts/5v5m1l2b6fM

location: https://maps.app.goo.gl/huKsxFFroNJqpncx9

3 Likes

Hi @Siaa

It sounds like the restaurant is being blackmailed by some bad guys.

Unfortunately, there are a lot of bad actors around.

To be clear, it is possible for a restaurant to be on Google Maps for free. Maybe the bad actors claimed the pin on behalf of the restaurant.

This forum is for volunteer local guides only. As you can see here: “Organizations, brands, and businesses are not eligible for the Local Guides Program”.

Business owners have their own help pages and forum.

Here is the GBP help center and you find the GBP forum here.

Best of luck
Morten

PS. As this is in Bulgaria maybe @DeniGu would be able to escalate this further. She may need more info from you.

2 Likes

Hello,
It is not a singular situation.
In the last year, I received many such warnings that places for which I posted a review (some very old) were deleted from Google Maps.

Regards,

Florinel

PS: maybe Google Maps has reached its limit

2 Likes

Hello @Siaa ,

Please be advised that I’ve escalated the missing location to the relevant team.

Make sure to let the owners know they should follow the steps @MortenCopenhagen shared in his reply.

Last but not least, please use the @ before Local Guides’ names so that they receive a notification for your reply.

1 Like