Requesting a separate location pin for Downshire Hospital Reflective Gardens

Hello Local Guides Team,

I am writing to request guidance on establishing a separate, standalone public location pin specifically for the Downshire Hospital Reflective Gardens in Downpatrick.
The necessity for this independent pin became clear after my original content regarding the garden was miscategorized and rejected twice by the automated system for completely different, contradictory policy reasons. Both of these assessments were entirely incorrect, as the contribution was a genuine reflection of how the garden’s therapeutic environment directly impacted care.

Critically, these automated system rejections come with absolutely no guidance or solutions on how to fix the submission. A true collaborative relationship between Google and its loyal Local Guides should mean that if content is valuable and worthy of community consumption, the system should offer a constructive solution rather than a blanket denial. A simple, direct message like, “Fix the access point, Lorna, and it will be fine,” would allow contributors to resolve layout issues properly.
Because the system offers no guidance, I have analyzed the layout myself and am making the case to pin the gardens as a separate entity accessible directly from the street. The grounds serve a distinct community role outside of the hospital’s primary medical footprint:
Independent Programming: The grounds are used actively for external community programs, including specialised rehabilitation programs and probation service initiatives.
Independent Physical Access: The garden features its own dedicated pedestrian gate accessible directly off the public street, completely separate from the main hospital vehicular entrances.
Public Parking Availability: Visitors utilise the plentiful public street parking nearby to access this pedestrian gate directly. Placed at this street gate, a standalone pin will route public pedestrian traffic safely along the public highway rather than through private hospital facility roads or emergency corridors.
Community Relevance: Local community members and visitors seek out the gardens specifically for these public programs and historical reflection, making a dedicated navigation point highly valuable.
To prevent valuable historical data, updates, and photographs from being permanently blocked by unhelpful filters, this street-accessible community asset needs its own entity pin.

Could a Connect Moderator or Map Product Expert please look into this case and advise on how we can get this recognized on the map?

Thank you for your time and help,

Lorna O’Lynn local guide 6

Hi @Lorna, your detailed explanation makes total sense. Since the garden has its own public street entrance and parking, having a separate standalone pin is definitely the right way to map it.

Just a quick heads up though, Connect isn’t really the right forum for technical map editing issues or appealing rejected edits. The best place to get this sorted out is the official Google Maps Help Community at Google Maps Community . If you share all these great details over there, the Product Experts can actually look into those system rejections and escalate your case for a manual fix.

Hope they get it approved for you soon!

Thank you. I opened up on the forum here on Ai advice so I have found some and will post my issues there from now on thanks for clarity. Deeply appreciated. Lorna

Hi @Lorna

The reason why you cannot add the garden to Maps is impossible to determine. Most likely you are hit by the special protection given to sensitive categories like hospitals, banks, and ATMs.

But it could also be that the spam filters got triggered by how you suggested the new place.

To rule out the latter you should share the details of your edits. Name and category are often difficult to get right.

To document your prior attempts and their current status with screenshots is also a requirement should you wish to try the Google Maps Help Community route.

Also, you will need to provide some documentation for the existence and location of the reflective garden to the product experts.

I think learning how to properly suggest the new place could prove more effective than reaching out to the Google Maps Help Community. Up to you.