Hello everyone,
I’m new in this community, so if I make a mistake in posting this, please let me know and I’ll fix it.
I did read the guidelines, so hopefully I’m doing this right.
For my question : I do get reactions on my reviews from the businesses, but they don’t all seem to show up on my account (where the badges are shown).
There it says I have had 5 reactions so far, but if I go and look for them, there are a lot more.
Am I doing something wrong?
All tips and information welcome and thank you for considering my question.
4 Likes
Where exactly are you referring to? Could you possibly share a screenshot? And possibly also a link to your Maps profile (if you open your profile, there is an option to share, where you can copy the link).
1 Like
Hi @Katrien
Welcome to Connect, and thank you for asking.
Yes, you are in the correct category of Connect.
As far as I know the only reaction from the business we can get in our reviews is when a business respond to us.
That reaction can be found for 30 days in the "notifications in your App
To find the reply you will have to tap on the notification to reach the business listing in Google Maps, and to scroll down to your review.
Here is the review I used in this post as an example, with the reply of the business: https://maps.app.goo.gl/Y8LkvLZSoP9Qf8V56
1 Like
Hello @Katrien,
it seems to me, you are confusing two different things:
- Reactions from business owners, are replies in the form of text directly to one of our reviews. We usually get a notification for each of them and can always read those directly attached to the review. But I don’t believe, we see a count of those.
- Reaction from other users, when they like a review, they can press longer on the grey heart below the review and select either a
or another emoticon. Those reactions are counted and the number appears above all reviews, when watching My Contributions on the mobile app.
@JanVanHaver or @ErmesT, please correct me, if I am wrong.
3 Likes
This is what I mean.
The reactions you need to advance as reviewer :
It says 5, but I know there are more.
@WilfriedB and @ErmesT, I quickly counted the hearts and other icons, and there were six at least. So even without the text reactions from the businesses, it doesn’t really seem right.
Thank you all for trying to find the answer!
2 Likes
Thank you for clarifying what you mean, @Katrien .
There could be two reasons to exply why a reaction isn’t counted to advance with your badge:
- the reaction is very recent. The counter in the badge is not updated daily, in this case you will have to wait a few days for having the counter updated.
- one or more of your reviews were made private by Maps. In this case the reactions related to the badge are not counted.
A more detailed explanation could be possible by checking your account. Would you like to share it in this post?
Here below is what I see on my profile
As you can see there is a difference of 9, but from my notifications I know that some reaction was given just a few hours ago
3 Likes
That might be it.
The last reaction was quite recent.
Shame though that text reactions don’t count for this.
If you just get started, you’re happy with every single one 
.
1 Like
You’ve just got one more reaction, @Katrien . I love the drinking bowl made for your cat 
.
Be patient and continue to share great contributions, and you will easily receive the badge.
As I said already, the contribution numbers are not updated daily, but you will not lose them
1 Like
Thank you 
.
1 Like
Hi Katrien, I was tempted to agree with you, but then gave it an additional thought:
- Reviews primarily address other potential customers
- Whether an owner responds or not, does not depend on the usefulness of the review to other customers, but rather on the fact if the company does have the habit or implemented a procedure to regularly check for new reviews. For example, bigger hotels seem to tend more and more to respond to all reviews with a standard message very quickly. So, what does it mean to each review? It merely indicates, how the business cares about customer opinions, but nothing about the quality of the review.
- It is good, owners can respond either to thank you or to say something like “Hey, what you wrote is not correct …”, but neither one justifies to earn points as a local guide. What do you think?
Not sure, but I believe owners can also provide a in addition to or instead of a written response.
Nevertheless, I appreciate any response from a business owner - even, if it appears 3 years after writing the review. 
Vice versa it did happen more than once, I quickly selected a rating, leaving it for later to write a detailed review, but an hotel or restaurant employee responded with “Thank you”, before I was able to write a single word. Again, this would not justify to earn points!
@Katrien @ErmesT @JanVanHaver
2 Likes
If you look at it like that, I have to agree.
The usefulness of a review doesn’t change if the business responds to it or not.
Maybe in case of a bad review they can show their willingness to address the problem, but in my opinion people should contact them about a problem before leaving a negative review and give them a chance to respond. That could make a review very different.
Thanks for the additional input! Learning lots here already!
3 Likes
There’s always a way to interact with the business, also through a review, @Katrien , but only if both, the reviewer and the business, are honest and ready to accept some criticism. As a moderator in Connect I have a lot of interactions with Local Guides who come here to complain because their negative review wasn’t posted, and I have to say that many times the reviews were aggressive and inappropriate.
But sometimes it is the business who is aggressive and threatens legal actions.
I can add a personal experience: in 2017 I visited several times the area of the earthquake in central Italy, to help as a Local Guide the person involved in the crisis.
Once I visit a damaged hotel. They moved the restaurant outside, in a group of containers, to provide food. The hotel was closed because unsafe, but in maps they were keeping it open, so a gave only 4 stars, explaining that it was impossible for me to give the five stars due to the wrong information.
They kindly responded, saying that they were keeping it open for a matter of reputation.
I updated my review, explaining that I drove an hour in a dangerous area looking for an accommodation, only to discover that the place was closed when I arrived there.
In two days then closed the Hotel and I changed my rating to 5 stars
3 Likes
True. Both sides can exaggerate their reactions.
Being reasonable but fair is necessary for accurate information.
2 Likes
, Italians are always very expressive, @WilfriedB
3 Likes
@ErmesT a good thing you mention this yourself - it is certainly true of the Italians that I know personally 
3 Likes
Yes @JanVanHaver , for sure. This would be a bit Off Topic in this conversation, but soon or later I will have to start a topic about this kind of “signs” that you can easily find especially in the Osterie (technically wine bar, but with a very local taste).
I’m sure @WilfriedB is appreciating them
2 Likes