Permanent closed places problem

[De_Rouck_Sidney]

@MortenCopenhagen @MashaPS @ErmesT

Hello,

I found a new weird thing on maps.

Do you perhaps know more of this issue?

Problem:

When place is permanent closed my reviews disapear on the place.

But i can still see it in my list of reviews.

So the count is there and hes online but cant see it on the place itselve.

If you understand what i mean.

Why do my review dissapears on permanent closed places?

[MortenCopenhagen]

@De_Rouck_Sidney

I think what you described is how it usually works. Hidden reviews are typically visible in your review contribution list but not under the place. Do you see other reviews under the permanently closed place? Kindly share the Maps link and your review text if you want me to check further.

Cheers

Morten

[De_Rouck_Sidney]

@MortenCopenhagen hi sorry for my late answer. Here I have pictures.

Place is permanent closed my review dissapeared, the reviews from others are visible.

In my review list they are visible. Weird.

[MortenCopenhagen]

@De_Rouck_Sidney

Kindly include the MAPS links to the places when you post on Connect. This will allow readers to easily learn more on Google Maps should they desire to do so. And I need it to check.

Cheers
Morten

[De_Rouck_Sidney]

@MoniDi hi MonDi, i was scrolling in my posted messages. Now i see i have the dissapearing review problem since 2 years.
When will the team look into this mayor problem?

[De_Rouck_Sidney]

@MoniDi hello, can u ask to check this problem again?

I still cant see my review on permanent closed places

[MoniDi]

Hi @De_Rouck_Sidney,

I just checked and the team is still working on your issue. I requested an update and I will get back to you once I have one. Thank you!

[De_Rouck_Sidney]

@MoniDi thanks a lot for the update have a nice day!

[MoniDi]

Hi @De_Rouck_Sidney,

Do you have any recent examples, screenshots, screen recording, etc. that you could share? Could you please confirm if you are not able to see the reviews under your profile or under the permanently closed POI? If that’s not the case, could you please share a quick update? Thank you so much for your assistance!

[De_Rouck_Sidney]

@MoniDi i think this is a double post.

Thanks again!

[De_Rouck_Sidney]

Hello all,

I have since a long time problems with my old reviews on places that are marked as permanently closed.

I cant see my review from a closed place.
If i go on an account from a friend i can see my own old review.

Why is it that we cant see our own reviews on closed places?
Is it a bug?

Grtz

[ErmesT]

Hi @De_Rouck_Sidney , how are you?
It’s a long time we don’t talk, I hope you are doing well.
A few questions for you:

• Can you see the review on your profile? If so, can you share some link for us to check?
• In addition: Is this happening on Mobile or desktop computer?
• If you check your profile in Incognito mode, using the same device where you have the issue, are you able to see your reviews?
• Can you share with us the Operating System and the version of the App you are using?

This may help the team to troubleshoot your issue

[De_Rouck_Sidney]

Waw hey @ErmesT,
Indeed it has been a real long time.
Happy to hear ur still here
They finaly fixed the dissapearing review problem i saw. Fantastic!

I send now for a smaller issue.
To give more information:
I was at a pizzeria.. and i told the boss from the new pizzeria on the same place i had been on that location before for a pizza.. so he asked me how it was. So i said i go search back in time in my reviews but i cant find it.

• only pictures stay (lucky for me i have a pizzeria list i have visited) but i could not found the text i wrote.. but anyway when we saw the picture.. no more words was needed haha

• Can you see the review on your profile? If so, can you share some link for us to check?

• the review is for me completely invisible. (Only picture is visible)
• when i log in in private of not logged in or even other account. The text is visible and the picture.
• so this means its only the person from the review that cant see its own posted review on a permant closed place. Only the picture is visible for that person.

• In addition: Is this happening on Mobile or desktop computer?

• both its account related problem. U can check on you account to to comfirm. On the permantent closed place u wont be able to see your review (if you are logged in with ur account)

• If you check your profile in Incognito mode, using the same device where you have the issue, are you able to see your reviews?

• i can see it when i am not logged in.
• i cant see it when i am logged in. (Only picture when logged in)

• Can you share with us the Operating System and the version of the App you are using?

• last updated. Il check for u. But i have the problem for at least 6 months.

I hope its more clear.

[ErmesT]

Thanks a lot @De_Rouck_Sidney
Happy that the old issue was finally fixed
Can you add a link of the place and a link to the review? You can get it when not logged in.
In this way it will be easier and faster to escalate and to check the issue.

[De_Rouck_Sidney]

Hey @ErmesT ,

We are talking about all ‘permantent closed’ places.
Not 1 in particular.
I can give u a name of a place but i think it wont help much cause the problem is not with the place but with the tag ‘permanent closed’

Greetz

[De_Rouck_Sidney]

Hey @ErmesT u got enough information for the staff?

[ErmesT]

Nope, but I will escalate it in any case. Having a link to a specific POI and a specific review will help to troubleshoot it, @De_Rouck_Sidney

[De_Rouck_Sidney]

Hello @ErmesT

https://maps.app.goo.gl/yM1EwmU6WfsVE1GP6

Here one of the places.
But i have like 20 of 30 places like this.
Like i said all permantent closed places, reviews are hiden for the poster of the review on the place. Others can see the review the posted dont see.
So normaly u can see this on your account too on a permanent closed place. If this is the case ist a worldwide problem.
Merry x-mas btw
Grtz

[De_Rouck_Sidney]

Hey @ErmesT is this good?

[ErmesT]

Yes, this is perfect, @De_Rouck_Sidney, and sorry for the late reply.
I’ve been able to see your review.
Thanks a lot

Ermes