Hi , sorry didn’t mean to get into anyone else post. I’m new here so still learning how to use this. Anyway, Ive worked on ur feedback. this is my new review. Pls check if u feel like theres anything wrong in context to the spam bot.
We had a very disappointing and stressful experience with Signature Frames.Extremely unprofessional throughout. Our wedding was in October 2022 and as of October 2024, we still haven’t received edited album pictures, raw footage or the final wedding video despite paying 1.5L and following up for two years. The post wedding video was only 40 seconds, far below the 2 to 5 minute industry standard. The photographers were rude and made disrespectful remarks. Even after feedback about the lack of creativity, they refused to make changes, leaving the final product feeling incomplete. Communication became difficult after payment, and excuses and delays are still on. No live stream was provided on day one, disappointing relatives abroad. Despite being promised that the owner would photograph the main event, inexperienced staff missed key moments, including the bride’s entrance. We also had to sift through 800 photos for the album ourselves, many of which were repetitive and blurred family members.
I strongly urge the company to focus on completing current projects before taking on new ones and to seriously work on client feedback. Delays of this magnitude are unacceptable, especially for something as important as wedding. We deserve to get what we paid for.