Hello Local Guides Community,
I’m a Level 7 Local Guide and have recently noticed that several of my negative reviews have been removed, even though they were legitimate and did not contain any offensive or defamatory language. Interestingly, only my negative reviews are affected, while my neutral and positive ones remain untouched.
It seems that some businesses may be systematically reporting my reviews, and Google appears to be siding with them. I always ensure my reviews are factual and based on real experiences, so this is quite frustrating.
I have a few questions:
Has anyone else experienced this issue? Is there a way to appeal these removals effectively? What can I do to prevent this from happening again?
I appreciate any advice or insights from fellow Local Guides or Google representatives. Thanks in advance!
Hi @Missiqueen
Google may take down any review that google think that doesn’t follow Google’s review policies. when the business owner report it by Flag the review (On the review, click More Flag as inappropriate); after flagging the review Google investigate it though the Google’s review policies.
Anyway, if you believe action was taken on your Maps content or Google Account in error, you may appeal for it. Please see the Appeal Maps user-generated content policy enforcement actions.
Hallo @AbdullahAM
I appeal every time. But some of the reviews are years old, and I no longer have any proof or documentation to support them. In such cases, Google seems to require some kind of evidence, but they mostly seem to side with the business.
My reviews do not violate any guidelines, and I have no idea why this is suddenly happening so frequently. Interestingly, it only affects reviews from Germany, never from other countries. Also, many of the removed reviews were very detailed, where I had thoroughly described what went wrong.
@Missiqueen تحياتي لك من الاردن.ارجو لك النجاح.سوف يقوم احدى اعضاء الفريق بالجواب على سؤالك.فقط اصبر وانتظر