So today I sharing my experience with the BSNL office Russa also known as BSNL Telephone Exchange Russa, so what is so special about this office let me tell you. When we hear about BSNL and BSNL offices the things that comes to our mind is arrogant staff, dilapidated buildings, old technology, unprofessional people, etc.
This is true as well and for a very long time people have faced this, even I have faced this in various BSNL offices in Kolkata. Almost every BSNL office has a rating between 1-3 stars but you will amazed to see that this office has four-star ratings let me tell you that here I have the best experience as compared to other BSNL offices.
The most common problem we face in BSNL offices is the staff go out for a long time and people have to wait for hours, the queue goes long and if they return also you will see 1 person doing several works which resulted in much delay in the work.
A little bit of a problem I also faced in this office but let me tell you that I have visited here 7-8 times, and every time my purpose of going here has been fulfilled. My only suggestion will be to just avoid visiting here during lunchtime, as then your work might get delayed, as many of the employees here went outside during lunch; everything else is fine. Only one time during their lunchtime, I visited here and the responsible person was not there due to that I had to wait for more than 40 minutes rest everything is fine.
The good news is the interior of this office is renovating and already one room has completely changed from the old style to the new modern style. When it will be renovated completely I will visit here, click photos, and give an update post. A wheelchair is also accessible at this office.