Known Issue: Zero views on reviews Last update: [10/October/18]

Google Maps tips & tricks
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Hello everybody,

We’ve been getting some reports from Local Guides experiencing issues with the Review View Counts Decreasing on Google Maps in the last few days.

Our team is aware of the issue and is already working on a fix. We will keep this post updated.

Update [10/October/18]: Our engineering teams implemented a fix and this issue is now resolved. The views of the reviews should be updated in the next few days. If anyone is still experiencing the same discrepancy following this period, do let us know by replying to this thread.

Thank you in advance for you patience!

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Hello Bruce

I just noticed my reviews stats went from approximately 41,000 (or 48,000) to 1,500 mid week to 0 (zero) yesterday.

I just posted about this in the thread regarding a sudden zero count by @NadyaDM

It’s just that when I review a place and want to take photos I show the review and photographs stats counts to the owners of the places I want to review.

That way they know how Local Guides’ reviews are viewed in the thousands!!

Thanks in advance,

Kol

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Hi there

I seem to have a problem with the count on on how many views I’ve had on reviews. It was at around 50,000 and today said zero. Just checked an hour ago and now says only 24 views. Can anybody please help. Thank you

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Hi I had 36000 views on my reviews on google maps and now it shows I have zero views.

I have sent feedback mail to google and had no reply.

can anyone help me to sort out this issue.

I would appreciate your help.

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Hi @Tom007 :

Thanks for pointing this out. I just noticed this on my Android device as well.

Can you provide a bit more details so that I can escalate this issue to the team?

Let me know your OS (android or ios and version) and also Maps version.

Thank you! :slight_smile:

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Hi @Manj80

Thanks for bringing this up. I have noticed this on my device as well.

Can you provide a bit more details? Are you using Android or iOS and which version of the operating system?

Please also provide the Maps version that you’re using.

I’ll also be merging your post with another user’s post who has noticed this.

Thank you!

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Hi Shirley I’m running Android 8.0.0 I’m not sure of the version on maps but only updated a week or so ago. Thank you for the reply

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Thanks for the info @Tom007 . Did you check to see if there is a newer version of Maps?

For future, to find the version, you can go to settings of your phone > Apps > Maps > then you should be able to find the version.

I’ve informed the team of the issue and also let them know that you’ll have details on your Android version in this thread for them to refer to.

Thanks for your patience! :slight_smile:

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why disappear >150.000 views of my reviews ?

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Hi @Shirley I have the exact same issue. My reviews view count went from 488,099 at 9pm on Mon 10/1 to 2,902 at 9pm on Tues 10/2 to 0 (zero) at 9am today 10/3. It then started to slowly build back up. Right now, 8.45pm 10/3 it is up to 2,066 and very slowly increasing by the minute. I would suspect there is some sort of Google maintenance going on and eventually the count will build back up (I hope) to the correct level. For you information I am using Maps V9.87.3 which was updated on 9/26. I am using a Samsung S9+ with Android 8.0.0

Hope this helps, Regards, Koby

@Tom007 @Manj80

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Hi Shirly

Thank you for reply. I am using iOS version 12.0 on iPhone 7. I recently installed iOS 12.0.

I am using google maps version 5.1.

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Thanks for your details @Koby . I have reported it to the team. Not sure if it is backend maintenance or a bug but either way, they’ll review into it. :slight_smile:

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Why disappear > 150.000 views of my reviews ?

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Hi Team,

Off late i have seen the views on reviews getting disappeared mysteriously. Like Day before yesterday from 1,28,937 count on views was showing as 0.

I posted couple of reviews yesterday and could see the counter starting from 1 and reach up to 37. Again today the count has been reduced to Zero.

The last quantitative data i have on my reviews is via mail received from Google Maps on 29th. Currently i have 225 reviews with 143 likes however the views still showing as 0. I could see one more guide has faced the same issue and shared it in our Bangalore whatsapp group as well.

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Can you please look into it.

Regards,

Arif

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Hello @gsemprun ,

This is something we are currently investigating. Please stand by for more information to follow soon.

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Hi @Tom007 ,

Thank you for bringing this to our attention! We are aware of the problem and are currently investigating it.

To keep things organized, I moved your post in the official thread.

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Hello @arifkhan ,

Thank you for reaching out.

This is something we are currently investigating. Please stand by for more information. I am going to merge your post to Known Issue: Zero views on reviews.

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Hello @gsemprun ,

This is something we are currently investigating. Please stand by for more information to follow soon.

I will merge your post to Known Issue: Zero views on reviews thread.

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Sure. Thanks Much.

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Sure. Thanks.

Regards,

Arif

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