How to solve place creation status "NOT APPLIED"

The Problem Statement :

The picture which I have attached to this post is showing the Place creation status NOT APPLIED

I have already read the rules and some other solutions to this problem. I have come to know that this problem arise due to submission lacking of proper data. Now my queries are as follows.

When I choose Add a missing place to the Google map directory, Name of the variables are as follows which appear,

  1. Name
  2. Category
  3. Location
  4. Hours
  5. Contact
  6. Website
  7. Opening Date
  8. Add a photo

Now my queries are -

  1. How many variables are required to submit to get the place approved or in pending status?
  2. If my place creation is showing “NOT APPLIED” then what does it mean actually? Does it mean lack of data against these variables or others.
  3. If my place creation is showing “NOT APPLIED” then what should i do? Again submitting the place? or Gathering more data?
  4. If my place creation is showing “Pending” then how many hours it takes to be approved?
19 Likes

Hi @Dr_Shah_Imran ,

You said that you have already read other posts about this subject, so I assume you have read the official post Why is my edit status “Pending” or “Not Applied”?

Your first question “How many variables are required to submit to get the place approved or in pending status?” is simply the first three of your list: name, category, location. This can be enough to get an added place approved. However, the more data you give Google, the easier it is for Google to verify your edit suggestion.

“If my place creation is showing “NOT APPLIED” then what does it mean actually? Does it mean lack of data against these variables or others.”

Not Applied does not mean one thing when adding places.

Some examples:

  1. Not Applied can mean that the business that you added, has already been added by somebody else, but their edit is still pending for verification.
  2. Not Applied can mean that the business is claimed and still requires verification through the Google My Business program.
  3. Not Applied can mean that some of your submitted data is wrong or uncertain in the eyes of Google.
  4. Not Applied can mean that the type of place you are trying to add or the area where you are adding a new place is temporarily locked by Google, due to abuse in your area.
  5. Not Applied can mean that Google thinks you are adding a duplicate of an already existing place.
  6. Not Applied can mean that Google is unable to verify the existence of the place and because your trust-score is too low, Google is not giving you the benefit of the doubt.
  7. and more.

So yes, when you are dealing with a situation 6 of my list, adding more or better data can help Google make the necessary verification. But on the other hand, if one of your data elements is in the eyes of Google in doubt (#3 from my list) you may find that changing your data or leaving data out, may help your edit getting accepted!

If my place creation is showing “NOT APPLIED” then what should i do? Again submitting the place? or Gathering more data?

My personal step 1 is to investigate, like a detective. Google Search for the business and see if they are mentioned anywhere. Analyze the business’s website if they have one. For example, when it is a restaurant, does the place exist on Trip Advisor, etc. With the data that you find you may get an insight into why Google (who is checking trusted sources across the web to see if any available data supports your edit) rejected your edit.

When my detective work results in an understanding of why my edit suggestion may have failed, I see what I can do next. Sometimes this means that you have to get data corrected at one of the trusted sources (e.g. official website). Sometimes it means that you have to change the category label for the place (I shall give you an example below).

When you have done your detective work and your improvements of your edit have after you submitted the edit suggestion again, as received another Not Applied, it is usually best to walk away and look at it later again. You may improve your so-called trust-score and thus with a better trust-score, Google gives you the benefit of the doubt or somebody else with a higher trust-score will take care of it.

When we are talking about a fairly new business, it may take time for the business to be mentioned at other trusted sources. So by waiting, the external verification may improve and you get an Applied response thanks to it.

In some of the other reasons why you got a Not Applied, there is nothing that you can do and all further steps would be a waste of your time.

If my place creation is showing “Pending” then how many hours it takes to be approved?

For me, having an edit Pending is always good news. It means that I passed the automatic verification process, but Google likes to get human verification to be absolutely sure. Pending can mean two things.

  1. Your edit is being shown under Check the Fact and the public is asked to verify your edit.
  2. Your edit ends up in a job queue of an allocated Google Team and they will look into it and decide if there is enough evidence to apply your edit.

For this, there is no timeline. Automated verification can take seconds, but Pending can take months up to a year in extreme cases.

Three examples:

I once tried to add a historic building that you could visit (like a tourist attraction), but was actually a cultural center with arts and theatre activities. My first attempt failed. I analyzed their website and from their website, it was clear that they were a cultural association. By changing my category that reflected better what I concluded from their website, I got the place Applied the second time I tried.

Another time, I tried to change the category of a place that Google thought was a recreational harbor. The place was called “Nautical Club” as it was close to the sea. It was, in fact, a gym/sports club with tennis courts and a pool. I provided Google with all the necessary photos to prove what this place was about. But somehow, Google kept assuming that it was a nautical place and not a sports facility/ club. I gave up and walked away.
The place had no website at the time. Once I discovered that they created their own website, from which it was clear what they were about, I had no problem to change the category and thereby also the icon that Google showed on the map as map pointer.

I once tried to add a shop. The moment I put the map pointer in the right place, Google auto-filled the address. However, this address was wrong and did not correspond with the business card or receipt from the shop to prove their address. Since Google’s idea of where the address should be was wrong, all I could achieve is to get the business added with the map pointer at the wrong place. Not good in my opinion. As getting address markers corrected on Maps is difficult and a slow procedure, I ended up not adding the business.

As you can see, Map Editing is not always straight forward. Happy Mapping!

20 Likes

@Dr_Shah_Imran

You have received a very detailed answer by @JeroenM , that cover probably all the variables about editing.

The only note that I can add is that you are trying to add/edit two very sensitive, and really abused categorie: banks and ATM.

Even if I don’t have any insight, I know very that most of the “not applied” reports here in the community is related to Bank and ATM.

My feeling is that this kind of POIs are accepted only through GMB.

Please note that I am marking @JeroenM 's reply as the solution, because he gave you a detailed answer, covering all the points related to edits

13 Likes

Hon’ble Moderator @ErmesT ,

Thank you for your reply. But I found some new words which again created some queries like :

  1. What did you mean by abused category? What are those categories which are called as abused categories
  2. Will you please explain the two keywords - “POIs” and “GMB”
7 Likes

@Dr_Shah_Imran

Abused Categories are those categories that when used by people are frequently done so incorrectly or used to spam Google Maps. Important places like hospitals and police-stations can be “locked” in a way that people can not easily add the info on Google Maps. For example, by faking the telephone number of a bank, Google Map users could be misled by criminals “abusing” Google Maps to trick people.

POI stands for Point of Interest which is the same as places on Google Maps that have a map-pointer. I believe the term comes from GPS navigation systems, but maybe the term was already used for items indicated on old maps. They are indicated for a reason, so that makes them points of interest.

GMB stands for Google My Business. Like Google Local Guides, GMB is a service where business owners or managers can join to manage their business data across Google (e.g. Maps, Google Search, etc.).

5 Likes

@Dr_Shah_Imran

There are categories that are frequently attacked by spammers, that try some scam by editing the information in maps. Very common for this kind of attacks are banks and ATM

GMB is the acronym for Google My Business , the free program for businesses, for them to manage their listing on Google Maps.

Of course, they have the priority on editing their own business, so it is very difficult to edit a listing that is claimed and managed by the business owner

3 Likes

Hi @Dr_Shah_Imran ,

I can help you with POI and GMB.

Point of Interest = a place/pin on Google Maps.

Google My Business. It is the “Other” side of Google maps targeted at the Business Owners. Like Local Guides Connect is targeted at us. They have their own support staff and forum etc.

Cheers

4 Likes

Hon’ble Moderator @JeroenM ,

I am very much pleased now. Because a lot of things weren’t clear to me. Now I’ve understood from your elaborative reply with full of nice examples.

Hon’ble Moderator @JeroenM ,

Still some queries arose like

  1. How will I come to know that Google has locked a particular area for abuse so that I can switch myself to anywhere else for contribution?
  2. May I know about the trust score? How it is measured? How will I know I am improving or not?

Thank you hon’ble moderators @MortenCopenhagen @ErmesT for your nice cooperation.

8 Likes

Hi @Dr_Shah_Imran ,

You asked about how we can know what areas and/or categories are blocked. The answer is : we can not get that information. Even the Google Moderators in Sofia have no access to this info. They just encourage us to “keep trying”.

I hope others have a good answer about trust score.

Cheers

6 Likes

Dear @Dr_Shah_Imran ,

First of all, allow me to correct you. I am not a Connect Moderator or a Google Moderator. I am just a Local Guide like you, who have spent a LOT of time here on LGC to study the rules and get insights.

As you and @MortenCopenhagen are asking about the trust-score, I am happy to share what I know. The following text is part of a Map Editing tutorial that I personally wrote for the Mappers Academy. All the knowledge shared in this tutorial is based on information that I have received from comments by Googlers and well-informed people like Flash who volunteers to teach us here on LGC. I have added some info to it just know, as the tutorial has been taken out of its context (where some of the important info is shared in another Academy lesson).

Trust-Score
One data point that plays a very important role in the Verification Proces in your, so-called, Trust Score. Since this trust score is part of the algorithm, it is also a secret. The reason for this is so spammers cannot reverse engineer the algorithm and with that knowledge manipulate the system to their advantage.

There are a few things that we do know about the trust score that are important to know. In addition, there are a few misunderstandings about the trust score that you should also be aware of.

First of all, trust is something you earn. Secondly, Google keeps track of more than one trust score. Google recognizes that expertise and experience go by discipline.

Thus, you are awarded a trust score for each type of edit you can make to Maps. In other words, you might be an expert in choosing the right category with a high “category-trust-score”, but you are inexperienced in correcting the “name field” with an almost nonexistent “name-field-trust-score”. This also explains why photo and review contributors with Local Guide Level 8 or higher, may still have almost no trust score when it comes to making map edits.

It is reasonable to assume that Google only awards us with “trust-points” when it is fairly certain that you made a valid edit.

On the other hand, if it turns out that the algorithm has sufficient evidence to assume that you made a bad edit, the system will penalize you for that mistake.

Remember, a Not Applied response does not always mean that your edit suggestion was labeled as invalid.

Since your trust-score has a big impact on the decisions made by the algorithm, it is in your own interest to be wise and economically smart about your trust capital. What we are trying to say at the Mappers Academy is that you can be smart about building your trust scores, rather than damaging them.

A great way to build your trust-score is to make easy edits, where you are confident to get an Applied response because the algorithm should have no problem to find evidence to support your edit suggestion (e.g. on the official website of the POI).

Getting an Applied response does not always mean you are doing good.

Lots of Local Guides make the mistake by thinking that when their edit gets the applied response, that it means they did the right thing. If this were to be true, we would have no bad data on Google Maps. Unfortunately, the system is not perfect. So when you have made bad contributions that got applied that at a later stage are being cleaned up (either manually, or by an improved cleaning bot that is looking for bad content) you may lose part of you trust-score the moment your edits are being removed/ contradicted.

This is why it is so important to learn the mapping rules when you start making edit-contributions.

6 Likes

Thanks, @JeroenM .

So good to see some text about what I mostly learned by doing about the trust-score.

Fortunately there were no unpleasant surprises in your writing.

Please tell us more about the Mappers Academy.

Cheers and thanks again.

3 Likes

Hello @JeroenM ,

First of all, I am extremely Sorry that I didn’t notice at all. I hope it will never be repeated.

Truly, Mr @JeroenM I’ve learnt so many things from your detailed explanation. That was really inspiration to me. I use to question a lot. Because without proper perception it’s very much difficult to contribute effectively. I may contribute here and there but i won’t be able to find out my mistakes. Now, I have found so many things to be remembered while contributing to Maps.

Thank you so much for such all nice replies. Thank you Mr @JeroenM .

9 Likes

"I use to question a lot. Because without proper perception it’s very much difficult to contribute effectively."

These are such wise words, I wish all Local Guides were like you, @Dr_Shah_Imran . It would save a lot of Local Guides (that make edits) from getting frustrated and leaving the program because they continuously get Not Applied responses as a result of their poor edits or not building their trust score. Because you have been asking so many good questions lately, @Dr_Shah_Imran , I made the time to give you these elaborate answers. Like with all guiding, it is rewarding when it is appreciated :wink:

As mentioned before, I have invested a LOT of time to self educate here on LGC, on the Google Product Forums, and the Google My Business Community Forum. As Local Guides, we have to study rules from the Program, Rules from Google Maps AND rules of the Google My Business program where many of the map editing rules are explained.

Since I have joined the Local Guides program in February 2017, educational materials shared by Googlers here on LGC have improved dramatically. Yes, on topics as “how to write better reviews” and lots of topics related to improving one’s photography contributions. Map Editing still seems to be a forgotten discipline. The few exceptions have been when new editing features have been added, like the add a missing road feature.

I have already given my personal feedback in the past to the LG Team that I am of the opinion that good Map Editing information is missing or almost impossible to be found here on LGC or at the official Local Guides Help pages.

Now, to be fair to the Local Guides Team (as I have learned from my Mappers Academy activities), the moment you write a tutorial on how to do something on Google Maps, things get changed again. This is because Google Maps is still in the process of being rebuilt from scratch. A perfect case study to demonstrate this is the other topic where I am currently in conversation with @MortenCopenhagen about how to move a business on Google Maps correctly. So it might be better to wait until the new Google Maps has matured and changes have settled down.

After I came to realize how fast Google Maps is changing and thus tutorials get quickly outdated, I have stopped writing to them myself and simply keep looking for the official resources and referring people to those. You can then help clarify stuff by talking about it. Topics like the algorithm and trust score and collecting the reasons why one might get a Not Applied response, on the other hand, is where the content does not change dramatically and thus are added value to Local Guides that are interested.

When I joined Local Guides, my focus was on learning how to Edit from the start. Like @JanVanHaver has described as why he started his “Let’s Guide” podcasts, I realized that most Local Guides don’t either have the time or perseverance to dig so deep for all the answers. Thus early 2017 I started to enjoy the desk-research and looked for a way to share it. At the same time, as I was still a beginner, I was also looking for experts to help guide on different topics, including photography and writing reviews. This resulted in starting the Local Guides Academy (the name has since changed as Google changed the program’s branding rules). The Academy was launched on April 1st, 2017. The mission of this unofficial Local Guides community is simple: promoting best practice and facilitating learning opportunities for Google Local Guides. Through the Mappers Academy, Jan and I became friends.

To make a long story short, I spent a lot of my time building the “home” of the Academy as G+ was not the right platform for us. It was a complicated website with member-management tools, a Learning Management System (LMS) and lots of special interest forums, a large library of resources (the important links to sources), etc. This was done on WordPress and was a huge task to build. It turned out it was also a huge task to maintain this website. It meant that I almost had no time to work on educational materials or be active as Local Guide myself. Then Europe came with its GDPR privacy laws and I simply lost interest to take all that responsibility of Data Protection. The result was, I moved all content to Facebook in 2018 as that platform allowed us to host all the sub-forums, tutorials, etc. for free and handle the GDPR privacy laws. This is still an ongoing process because I got side-tracked with Local Guides World another unofficial community for Local Guides on Facebook that demanded a lot of my time.

That’s my story and how I ended up creating the Mappers Academy. I hope @MortenCopenhagen , that this answers your question “tell me more”.

2 Likes

Thanks a million, @JeroenM for taking so much time to explain all this in so much detail. Really appreciated.

I’m already following the Local Guides World group and noticed how you are very active both there and here on Connect.

I searched and found Mappers Academy on facebook. Looks great. Again I see many topics that are really nice by confirming empirical experience and hence making me believe them so much more.

See you there.

Cheers and thanks again.

2 Likes

Help me to add this road “https://www.google.com/maps/d/u/0/edit?mid=12IzaEHWtJaGk9UZIIb5Q2FfuYkUQ4hV1&usp=sharing”

1 Like

Thanks for sharing ideas on status “NOT APPLIED”

sir please help me…why google map not approve my request.

can someone help me to add my loction in map

@ @ErmesT and @JeroenM : I recognise the issues that were faced. I had the same issues when adding my first poi. I therefore would suggest that Google considers it to enable a draft of a poi, so that you can do the adding of a poi in several phases. Now I needed several attempts and these attempts are also visible in my edit history, but can’t be solved. If I could save the wrong attempts as a draft and correct them, the edit history wouldn’t be such a mess. @InaS: Perhaps this can be a suggestion for improving maps by google’s procedure for adding poi’s?

1 Like