How to Fix Local Guide Perks Redeem Code Not Working

[Jainesh]

Hello Connectors and Mods!

I got an email saying I had a new perk to redeem. I got excited as this was my first perk but when I clicked the redeem button and copied and pasted the code, the following error shows up: (also see image)

Sorry, it appears there is an issue with your email or code. We recommend copying the redemption code directly from your perk email.

I tried manually typing. Used same case, without spaces, tried it on my phone as well as computer but no luck

I would love to redeem it but I don’t know how to fix this. My code expires soon.

[MassManjunathS]

Team

Please help

I just got an email with perk

But unable to reedem code

Error Sorry, it appears there is an issue with your email or code. We recommend copying the redemption code directly from your perk email.

[MoniDi]

Hello @MassManjunathS ,

Thank you for reaching out.

I will send you a private message with instructions how you should proceed.

[MassManjunathS]

1. Ok please send

[Souvikkundu]

Please Ma’am

I have the same problem here.

Can you pleeeeeeeeeaaaaaaaaaaasssssssssssseeeeeeeeee help me out.

[bipashanag]

I am facing the same issue!

[69AHMED69]

I don’t know how to get this solved please help me if u have a solution for this

It’ll be a great if anyone would like to help me for this

[Xilban]

When I try to redeem my gift of a free paid of socks, I keep getting this message.

"

Sorry, it appears there is an issue with your email or code. We recommend copying the redemption code directly from your perk email.

If you need help with your order please check out the FAQ page"

I’ve tried copying and pasting the code, manually typing it, and validating the code in the FAQ. Any suggestions would be appreciated.

[Sunithams]

Same here. I got a mail few minutes back and facing same issue.

It’s showing like

Sorry, it appears there is an issue with your email or code. We recommend copying the redemption code directly from your perk email.

If you need help with your order please check out the FAQ page

OK

[Sandwich81]

I am having the same issue, any help would be appreciated!

[kishanprajapati]

I can’t redeem my code it shows me some error like this (Error Sorry, it appears there is an issue with your email or code. We recommend copying the redemption code directly from your perk email.)

help me out how can I redeem it?

[mukulsingh105]

I just received an email from google saying that I have won a special perk, i was really excited as this is my first perk from google.

but upon entering the code on the redemption website, it say :

" Sorry, it appears there is an issue with your email or code. We recommend copying the redemption code directly from your perk email.

If you need help with your order please check out the FAQ page "

I had copied the code and have also tried typing it in manually

Please helppp

[mukulsingh105]

same error…

Sorry, it appears there is an issue with your email or code. We recommend copying the redemption code directly from your perk email.

If you need help with your order please check out the FAQ page

[saradachoudhuri]

Today I have received a mail from Google Local Guides regarding redeem your Local Guides perk, but unfortunately after submitting the code it showing that “Sorry, it appears there is an issue with your email or code. We recommend copying the redemption code directly from your perk email”.

[AMLynch]

I am posting this here because I have been working on this for over an hour and this is the closest I can find to a help forum.

I have tried on 4 different browsers plus mobile; on each, I have clicked the link in the email after copying the code, pasted the code and every single time I get the error message that there is a problem with my “code or email”.

I’ve tried the FAQ multiple times and it tells me “We recommend clicking the link in your email” WHICH I HAVE BEEN DOING.

The last attempt through the safari browser failed and when I tried the FAQ again it said a support ticket with my e-mail and code was created and that I should be getting an e-mail shortly.

I have gotten no e-mail so far and I have very high doubts about it coming. This post is my last hope as I have to redeem it by October 31st, 2019.

[Saigo]

I just received an email 30 mins ago reminding me about my sock perk that I had missed earlier. I clicked on the oink provided, and it gave me an error:

“Sorry, it appears there is an issue with your email or code. We recommend copying the redemption code directly from your perk email.”

I’ve tried to copy + paste the code exactly from the email multiple times but to no avail. Any ideas how I could redeem the perk?

[Souvikkundu]

I received an email regarding the Google perk.

I can’t redeem the code. Please help me out.

Please!

@GeorgesHR, @KlaudiyaG, @NadyaPN, @MarinS, @Ivi_Ge, @MashaPS, @JavieraAu , @FelipePK , @IrrPavlova, @DeniGu, @Sorbe, @AngieYC, @InaS, @VasT, @AlexaAC, @TsekoV, @sonnyNg, @DanniS, @MoniDi, @Petra_M, @KatyaL,@MortenSI, @RadieN, @Aruni, @VitB, @MoniV, @LilyanaZ, @BorrisS and @PoliMC. @MoniDi

[ErmesT]

Hi @69AHMED69 , @Xilban

This seems to be a common issue.

I am tagging a Google Moderator @MoniDi , And merging your post in the first one: How to Fix Local Guide Perks Redeem Code Not Working

[prasadmhanta]

So…

i got mail from google stating that you have earned perk and redeem, as I was unable to redeem the code please tell me how to fix this issue I am also posting the error snap

[brossow]

I got the email this morning, but when I enter the code, I get “Sorry, it appears there is an issue with your email or code. We recommend copying the redemption code directly from your perk email.” Tried several times, know I copied/pasted correctly, and it even seems to verify when I enter the relevant info on the FAQ page under “Why doesn’t my redemption code work?” There doesn’t seem to be any way to contact anyone for assistance. What a bummer.