How to detect and report your photo got stolen

Yesterday, while I was updating my numbers for the Leaderboards, I noticed that my star photo only received 230 views during the month of September. This is very strange since my star photo has 30+ million views in total. At first, at thought that the reason could be that another image had been selected as the cover photo. But no, a quick check showed that my image was still the first image shown for Kokkeriet (a gourmet restaurant in Copenhagen). Now this is even more strange.

Digging deeper, I suddenly noticed that while my photo was still shown as the cover photo, my name and image were no longer listed as the photographer. What?!!

This can only be explained by that a very dishonest Local Guide simply stole my image by taking a screenshot of my image, and then uploading it to the same place as if he owned my image. The level 6 Local Guide who stole my image 11 months ago even had the nerve to add this as his profile text on Google Maps:

I have asked the LG team to escalate this to the fraud team.

But I would like to take this opportunity to share what you can do to detect stolen images and what you can do when one of your images gets stolen and reuploaded to Google Maps.

I should of course have detected this much earlier. But honestly, checking that your image is the cover image should be plenty. Who checks the credit when all looks good? This dishonest guy earned 475K views that rightfully belong to me.

Could it be that he took a photo very similar to mine? No way. The people, the car reflected in the window, the size of the plants, and the processing of the image are all exactly as in my image. So I have no doubt this is a stolen copy of my image.

Here are a few steps to check and prove that an image was stolen and reuploaded it to Google Maps.

While using Maps on a computer (not the mobile app) you can perform the following test.

When you compare the two images when zoomed out all the way there are little to no difference:

If you instead view and compare the two images while zoomed in as far as possible it becomes obvious that my image has a lot more resolution than the stolen screenshot.

In the Android app, I could see that he got 475K views and he did the crime 11 months ago.

The Local Guide who stole this image from me probably used a computer and not a phone when taking the screenshot. When less sophisticated bad actors take the screenshot on his/hers mobile device the resolution will be even lower. Then the image can not even fill the screen when viewed on a desktop. The same can happen when someone wrongfully downloads images from websites and reupload them to Google Maps as their own work. So low resolution is often a good indicator of stolen content.

Lastly, I will show you the steps to ask Google’s fraud team to investigate and remove the stolen copy.

Find the stolen image on Maps, hit the 3-dot menu (top right), and select Report a problem.

(Hold on, this is a long list of steps - an please note you can only report image that are stolen from YOU).

Then you will be taken to this page:

Then you will be taken through a long list of questions. Start from the top.

Continue to select Legal Reasons.

Now you will be taken to the next form:

Getting closer to the end of this journey :wink:

After confirming two sworn statements you get to sign and submit your claim.

This is a lot of work. But when I had to use it about a year ago, they took action within 2-3 days and removed the stolen copy.

I hope you find this helpful.

Cheers

Morten

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First of all, @MortenCopenhagen , let say that I am extremely sorry about your bad experience, and I hope it will be fixed Asap.

In my mind the idea of ​​"stealing" a Maps image to upload it to the same place is truly one of the most absurd I could imagine, but I see that there is no limit to the thieves’ imagination. you should contact him and ask for royalties to be paid. :money_mouth_face:

Unfortunately the procedure for reporting these types of violations is complex and tedious, with a long series of steps to declare that we are the owners of the image. On the one hand I understand this, due to the potential legal implications, but I believe that if we are only asking for removal there should be a simplified procedure for claiming our rights.

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Nice to see your new post @MortenCopenhagen

This happened to me, too and I had several successful reports in just a few days.

But for the last one, one of my star photos with millions of views was hidden and my report was still pending even after 3 months. Even now I didn’t receive any email in this regard, but when I check the POI I don’t see that stolen photo or my photo. By a simple spam activity, a good photo and lots of views were broken.

This situation is even worse than when someone uploads a stolen photo from the web and your photo goes below that. I really don’t know what should I do to recover my photo on the POI.

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Thanks, @ErmesT

I just felt it was relevant to explain the steps so other Local Guides can know that there is a way to get help. I regret it is so time-consuming and even worse: if you don’t answer “correctly” you will not be able to successfully submit your complaint.

Cheers

Morten

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You explained the steps to report a copyright violation on a perfect way, @MortenCopenhagen :clap: :clap: :clap:

Unfortunately this do not apply to the photos stolen from the web, because we do not own them, and the result is that Maps is full, especially in famous Location, of stolen photos.

This is quite sad, especially when good photos are blocked, and I think there is an hard work for the team to fix the issue.

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@MortenCopenhagen @ErmesT I just checked again and the stolen photo is still there but went down. I think it is time to email back to the respective team. I’ll share the result.

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@Amiran

I have not used the in-app reporting on this image. I wanted to make sure it remained online to write this post (get the screenshots) and let the team investigate. I noticed that my original is not to be found under By you. And the stolen copy is still the cover photo when I checked 2 minutes ago.

When posting on Connect we run the risk that someone will flag the images. And it takes a few days for all the servers to sync.

Normally I make about 1 million views per day so 475k views is not a huge concern.

Cheers

Morten

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@MortenCopenhagen

Yes, I saw the stolen photo of your work on that POI.

But I was talking about stealing one from my photo! At first, I was thought it removed but checked again and saw it was still there. This is even despite I reported the user by in-app option, too and he is suspended. His all stolen photos are still visible in his account! Even he created some new accounts and continues to spam!

Anyway, I emailed the team in this case by mentioning the request number and I hope it gets to result.

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I feel sorry for the nasty experience you’ve had @MortenCopenhagen . It’s sad that some people invent and fulfill such dishonest things.

And thanks for the instruction. Hope there will be no or few cases to apply it.

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Greetings @MortenCopenhagen This is sad all around. That there is a thief. That the process is up to you to police. That the process is “a journey”

As a guide I commend your work in this process.
Too bad and it’s only one aspect of how the system has cracks.
Happy guiding.

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@MortenCopenhagen

Es ist traurig und nicht zu fassen auf welche Ideen manche Menschen so kommen, einfach nur traurig.

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Great thorough explanation of the ways and process to thru report these incidents and cheats @MortenCopenhagen As always your responses and clarifications are spot on. I have had it happen a few times as well.

Thank you from all of us.

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Update

As of today January 28th, 2024 I decided to make the reporting. Surprisingly, I found that my high-resolution image has been reinstated as the cover photo for Kokkeriet.

Thanks to whoever took care of this.

Cheers

Morten

1 Like

Thank you for the solution.

I was just about to upload some photos to a location when I found out RMB stole my photos for Fat Twins burger and Krispy Kreme.

It can be seen my photos for fat twins were uploaded many hours earlier.

Also for Krispy Kreme which I am yet to upload but I have proof on my camera that these pictures were mine because I took many shots.

https://www.google.com/maps/contrib/116375623223740260135/reviews/@39.6577908,-25.0641585,3z/data=!3m1!4b1!4m3!8m2!3m1!1e1?hl=en&entry=ttu

@supersupergirl , do you mean that the other Local Guide has access to files that you didn’t published yet?

Do you mean that this person has access to your Camera?

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Those photos were published on instagram and Facebook page which is public. hence how they stole the pictures for Krispy Kreme.

They do not have access to my camera fortunately.

Facebook which was posted on March 12th with a timestamp:

https://www.facebook.com/SuperBritishGirl/posts/pfbid0bPpunUmCFrLv3qfELGRKEeSGpYQKMR5P3iQ8ENETnZxVDvvmRZW8BWouQQY3M9jAl

At the same time I posted to Instagram:

https://www.instagram.com/p/C4a3YtmtaAG/?img_index=1

FAT TWINS which I posted on google 18 hours ago vs stolen same photos posted 51 minutes ago.

https://www.google.com/maps/place/Fat+Twins±+Tooting/@51.4298,-0.1697762,18z/data=!4m12!1m5!8m4!1e1!2s116375623223740260135!3m1!1e1!3m5!1s0x4876060aa2639945:0x8f78a8f2327b856f!8m2!3d51.4303586!4d-0.165372!16s%2Fg%2F11qsfy2x28?entry=ttu

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Hi @supersupergirl ,

I’m sorry this has happened to you.

Please follow the steps for reporting copyright infringement that @MortenCopenhagen shared in the main post. Additionally, you can report the entire profile directly in Google Maps for abuse.

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I am not the only victim!

RMB has taken more photos from instagram, this time from another user and posted it on google maps.

Review with stolen pictures by RMB!

https://maps.app.goo.gl/33bZaTobA8WA2EpJ8

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Sorry to drag on to this topic but recently I had my photos stolen from instagram and uploaded onto google maps by this user RMB which they realized I knew so they have removed the photos.

However, RMB has blocked me on google maps hence I cannot report him anymore.

I was shocked to discover more stolen pictures from other instagram users.

As of today, RMB had the cheek to take another picture from someone else’s instagram.

That person has now taken a step further to make himself untraceable as he has hidden his photos but luckily I have a screencap of what was posted today 25/06/2024.

@MortenCopenhagen

RMB profile link:

https://www.google.com/maps/contrib/116375623223740260135/reviews/@36.2467415,-53.1424629,3z/data=!3m1!4b1!4m3!8m2!3m1!1e1?hl=en-US&entry=ttu

Review links:

Everyman Marlow:

https://maps.app.goo.gl/3nAYsG7xgSU8EAbx8

[it is hilarious how RMB removed/photoshopped the person who took the photo from the reflection and the camera watermark!!!

Porsche location:

https://g.co/kgs/Apij6yB

Bentleys location:

https://g.co/kgs/CxHfVp1

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Hi @supersupergirl

I looked at the profile of RMB and see no photos. He has uploaded 4992 photos but none of them are currently public. There is no setting making this possible as I see the reviews. So Google Maps has actually taken down all these photos. Congratulations.

Your reporting had a dramatic effect.

When I open the reviews you linked to the photos are gone now.

You did it.

Cheers

Morten

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