How do I report a business that appears to be using fake reviews, abusive responses?

Google Maps tips & tricks
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I found the feedback button, but I don’t actually want to remove location. Is there another way I can reach out to support to investigate this?

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Hi @SeaHawks

Thanks for reaching us.

Please read this post to know how to report a Local Guide: How to identify and report fraud on Google Maps

In the post you will find several options. You can choose the most appropriate for your need

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Hi @SeaHawks ,

Thank you for your concerns and for helping us keep Google Maps and Local Guides Connect spam free! I will send you a private message with the details on how to report a Local Guide.

Edit: I’ve just realized that you want to report a business and not a Local Guide, for a business it is better to reach out to the Official Google My Business community in the Spam and Policy section.

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Hi there, I’m having the same problem too with one of the business listings in Singapore. This restaurant almost only has 5-star reviews (all uncharacteristically detailed as if everyone were taking notes, and many reviews had neat paragraph breaks) and a small handful of 1-star reviews. To these 1-star reviews, the owner responds very aggressively, to the point of threatening legal action - so I’m highly suspicious.

@ErmesT : I checked the link you suggested, but it doesn’t seem entirely suitable, since the restaurant is in fact operational so the listing is not fake/spam/offensive. And of course, since it’s still operating (and new-ish) it wouldn’t be fair to remove the listing entirely lest new customers are unable to locate Maps info. Is there any other course of action? (Apart from manually flagging 30+ reviews… since maybe a few are actually legitimate)

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@chenyze , as I mentioned above, it would be better to reach out and report this business to the Official Google My Business under the section Spam & Policy.