Help! Reviews not posted, no way to appeal

Google Maps tips & tricks
1

Hi everyone and hopefully a top contributer who might have an answer:

Some of the reviews I write are not posted for no apparent reason. See example here:

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I suspect it’s because of words like “booking” or “purchase” or “buy” etc that might trigger the system to think it violates the Policy, but it’s a legitimate review with legitimate honest content.

How do I get these posts reviews by a human? There should be an option next to the unposted review but it doesn’t exist u fortunately.

Please help, as I spend hours on detailed reviews that go to waste.

Thanks! :pray:

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@Oh_My_Goshen I am a bit confused, because I do so you review here. Or did you try to post it a second time?

Anyway, attaching 23 photos increases the chance one of them will be hidden and therefore the entire review doesn’t get published!

To me, your text looks more like a marketing pitch, rather than a personal experience.

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I did try again, changing the word “buy” to “get”.

And I’m sorry you feel it’s a pitch, but a good experience leads to a recommendation which you might consider as a marketing pitch.

My point is that I need to guess what’s wrong rather than have an option to send it for a review by a person.

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@Oh_My_Goshen

Are you using more than one account? It is impossible to leave 2 reviews of the same place using only one account.

Please elaborate on what the problem is.

And share a screenshot of what you see after tapping Details.

Cheers

Morten

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Hi @Oh_My_Goshen

In fact I see that 89 of your reviews are “private”, visible only to you.

What surprise me is that you don’t have any options to appeal. The message “not posted” is provided for all the reviews made private related to listings located inside the EU, and clicking on “details” you will find an option to appeal or an explanation of the reason why the reviews aren’t posted (normally due to some of the media attached). Are you sure that no one of your reviews have the appeal option available? Can you share a screenshot?

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Hey Morten! :slightly_smiling_face:

No of course not, I’m using just one account for all my reviews.

What I meant was that I made an edit to the post and changed the wording, and then it got approved.

However, I have no way of knowing what might be the issue because I only have “edit review” or “delete review” option when I tap on Details (now it’s posted but before these were my options).

So to conclude:

I no longer have the issue with this specific post but once in a while it happens in other posts and that can be a bit confusing…

Thanks!

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How can a review be private? How can I check that as well?

The post I was talking about was approved after I changed some words, but I found another older review that is still pending or not posted:

https://goo.gl/maps/cMPcp7WMSvm7JePM7?g_st=ac

this is how I see it and what I see when I clock the details button (3 dots):

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How can I know what’s causing the review not to be posted in order to correct it?

Thanks!

:pray:

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@Oh_My_Goshen

First of all I would like to ask you to tag the person you are responding to by using the steps already mentioned by @MortenCopenhagen

Active members are responding in a lot of posts, and can easily miss a reply of they aren’t mentioned in there.

You can check the hidden reviews by opening this link in a web browser in incognito mode ( https://www.google.com/maps/contrib/113871963050910035952 ) and comparing it with your profile in Google Maps App.

Regarding the “details” we are talking about this link

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Good to know that you managed to get the review go public.

In addition to the reply from @ErmesT I would like to add the following, @Oh_My_Goshen

Having your review marked as not posted in your list of reviews is a huge improvement compared to earlier where it was very difficult to figure out if any and which reviews were taken down. Unfortunately, this is not yet available in all countries.

I wrote some posts on how to find out which of your reviews were taken down. Please see https://www.localguidesconnect.com/t5/General-Discussion/How-to-find-your-hidden-reviews/td-p/3144700 if the tip from Ermes is not helping you out.

Cheers

Morten

1 Like