Google reviews not showing up

My reviews have stopped showing up publicly for two months over 500 reviews but my photos are showing up and I’m receiving points but when I view publicly no new reviews posted but are being posted on my account. Please help!

Hello @Munchgee this problem is faced by many local guides in past and their problem is solved now , today i also post pictures but they all are not shown now but I like to wait atleast for a day :blush: .

But if you face many problems because of it than please tag a connect moderator or wait for them to reach out to you .

Thanks and have a nice day :blush: .

Thanks how do I tag a connect moderator @Mukul_Anand

I will do it for you @Munchgee , @ErmesT one of the most experienced connect moderator , i hope he will help you out :blush:

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Thank you, thank you! It’s very frustrating. I hope he can help! So many reviews missing :sob: @Mukul_Anand

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Hello @Munchgee

The first thing I’ll like to tell you is please edit your post to the proper category. “How tos” you do that by clicking the three blue dots at the foot of the page of the post.

  • Edit message
  • At the top of the page select How tos
  • Then click save message.
  • That’s where posts like this appear on connect where you ask questions ans have solutions marked as well. Thank you

Now,I can confirm from your profile that,You have written 1564 reviews and 922 is public while 642 reviews are hidden from the public.

Reviews get hidden or are marked private if they violate the guidelines, including:
Prohibited and Restricted Content
Format Specific Criteria

Read about typical review guideline violations here. In that link. You can fix this yourself by editing some of your reviews. Certain keywords does trigger the spam filter in reviews. Some genuine reveiws are accidentally pulled in as well. Hardly know which is your case. It will be sorted out in due course.

Cheers

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Thanks for the tag, @Mukul_Anand

Hi, @Munchgee , welcome in Connect

I know, it is frustrating to see that one or more of your reviews are not publicly visible. Flagging a review as private can be an automatic operation (made by an automated filter based on keywords), or manual, if your review have been reported, and checked.

The filter is working on keywords, e.g. prices, websites, but also sentences that the AI can consider inappropriate, because they can be interpreted as spam. However, this is possible to fix, as you can see here below.

A review is made private when it violates the Maps User Contributed Content Policy

I see that you have received some helpful answers already.In any case, let see what is possible to do. The first thing to do is to check the hidden reviews, and to remove everything can not adhere to the Maps policies

Fixing your issue

As you can read in Flag and fix inappropriate content "If a review you wrote has been flagged and removed, you can fix it yourself. Edit your review to follow Google review policies — for example, you might remove a phone number or URL from the review. Your review will be automatically republished.

Google uses automated spam detection measures to remove reviews that are probably spam. Although legitimate reviews are sometimes inappropriately removed, these spam prevention measures help improve people’s experiences on Google by ensuring that the reviews they see are authentic, relevant, and useful."

So please try to edit your reviews to make them public again.

However, this process do not always works properly. The article linked above mention this possibility (Although legitimate reviews are sometimes inappropriately removed). If this is the case, please drop a note :arrow_right: here :arrow_left: for the team to check your profile. Please keep in mind that investigation may take time, and only reviews that comply with the Maps policies will be reinstated.

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Appreciate the detailed response! I’ve definitely taken a read over all of the mentioned articles. So basically if one review is flagged no other reviews will show up? I’ve gone through specific reviews and changed according to Googles policies and the reviews still have not showed up. Also, do they not make the reviewer aware of this?

thanks for you help!

@ErmesT

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Thanks for the feedback, @Munchgee .

Actually notification for hidden review is in test in some area, and several people complained already about that, but I agree with you that it can help.

Please check the last link in my previous reply and drop a note in the post, for the team to check your profile. They fixed my issue in a few days

Thank you so much for your help! I sincerely appreciate you taking the time to help me figure out this problem. I have just left a comment on that thread but have noticed his profile is no longer active. Think he can still possibly help? @ErmesT

@Munchgee

Staff come and go. Don’t worry.

You can find the current Google moderator on this list.

Cheers

Morten

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@MortenCopenhagen Thank you very much!