On 04/14/2018 I called Goettl of Las Vegas to have their company send out a tech to check out our broken Air Conditioner, upon the arrival of Robert their tech’ Robert performed a inspection of our unit and heater and said we needed to replace our heater and Air Conditioner… I asked Robert how much it would all be and he said around 10,000 to 15,000 dollars… I told Robert I would need to talk with my wife first and get back with him…
I Asked Robert how much I owed him for coming out and he said it was 333.00 and I said I was told 49.00 for the service call over the phone by June… He said that was just for showing up, not checking out the unit and putting in the coolant to check for a leak…
I gave Robert the 333.00 and Robert told myself if we decided to use Goettle the 333.00 would be credited to the new units and I said we would let them know…
About the time Robert was departing my wife arrived home from work and we decided to have Goettl do the service for us… Robert the Tech said he needed to have a service advisor come out and give a quote on 04/15/2018 as He wasn’t allowed to make purchase decisions, that only a advisor could do that… Robert called Goettl and spoke with the service department to have the advisor come on 04/1/2018… Then Robert Left…
On 04/15/018 Nick the service Advisor arrived to give us a quote and check out the units, and our son was their to help out along with his girlfriend and Nick performed another inspection and said we only needed aa a new air conditioner , as we haven’t used the heater that much and its still looks new…
So we asked Nick what the price would be and he gave a quote of 7500.00 and I said we didn’t have that much and that we would have to finance the service…
So Nick found a bank for us too finance the product and service of 7500.00… As we were filling out the paperwork to have the product placed in our back yard on 04/16/2018 ,Nick said he was crediting back into my bank account the 333.00 dollars I initially put down and should be back in my account with in 3 to 5 business days since we had to finance the work and qualified for the 7500.00 that was required for the completion of the job…
On 04/20/2018 I checked my checking account and found that the 333.00 was still showing as a debt and not a credit to my account…and I called Goettl to find out what the deal was and told the manager what Nick told both my wife and myself. The manager said that Nick decided to put it as a credit towards the unit after the paperwork was signed , and not back to my account as promised by Nick… So Im not entitled to the refund… I said to the manager I will be notifying my bank of fraud charges and the media about the Business practices of Goettle and the manager hung up on me…
On 04/21/2018 Goettle had the nerve to send a review to our email and I filled it out honestly and after I did and sent it I received a call from a manger named Steven and he asked why I made the review that I made and I told him exactly what I put in this complaint, that I was told by his service advisor Nick that I would be receiving my 333,00 credit back into my account as we financed the job for the whole amount of 7500.00 as we were quoted and I was told on 04/20/2018 that the manager yesterday said I would not receive any of it back…
Steven said he would make sure it was credited back to my checking account and I asked him to place that in writing of an email and he said he would…
As of 04/21/2018 I have not received a call or email stating as such, so that tells me this company employees have no Honor or integrity and I intend to let the media know as well as the folks of Vegas that this company commits fraud on their customers and doesn’t care about the people of Las Vegas as their ads say…