FAQ: Why my rating is so low?

[ErmesT]

Hi everyone. There is a question that is coming out on Connect at least twice every week: Why my rating is so low?

A lot of Local Guides are asking about rating after checking their contributions on Google Maps, because they see a very low value in there.

LGs with a rating of 3 or less, someone with a rating of zero, were very worried. They wrote in Connect thinking that the “rating number” was the “Evaluation of their activities on Google maps”, asking how to increase the number.

Here is my rating (or at least it was before to write this post). My rating was pretty high, isn’t it?

First of all, to understand the meaning of that number, we need to understand What a rating is. If you check on Points, levels, and badging, you will read:

Maps contribution	Points earned
Review	10 points per review
Review with more than 200 characters	10 bonus points per review
Rating	1 point per rating

So, Rating is Not the evaluation of your activity on Google Maps. Rating is something for which you take points. Rating is the term to define the score (stars) that you give to a business. Here below an example

“I gave a lot of rating”, is what most of the Local Guides say now, so “why my number is so low?”. The answer is simple: The rating number shows the number of POIs where you gave a rating only, without adding a review. In this way you will know in how many place your review is missing.

To show how it works I have prepared a simple example, using the place shown over here:

I added a long review: https://goo.gl/maps/EjXFUeYMZmoMddjZ9

Then, I checked my contributions again. As you can see, my rating number is decreased to 18, and my reviews number is increased to 464. I have other 18 ratings to find (probably from my first contributions as a Local guide) so to reach the wanted ZERO on ratings

Everything is clear now?

Don’t be any more surprised if, when you say “my rating is SO LOW” a lot of people just say “congratulations”. Lower is the Rating Number, better is your own performance. You are doing well

[marcorp]

@ErmesT crystal clear as always my friend, thanks a lot!

[C_T]

Hi @ErmesT

A greatly useful post.

[chinyama]

Thank you for clarifying that @ErmesT I was one of those who at one point was worried by a zero rating and I came to connect and was advised by others that there was no problem as explained .

[MoniDi]

Great post @ErmesT !

Thank you for the clarification, I am sure that many Local Guides will find it useful!

[Raphael-Mahumane]

Hi @ErmesT this is very useful information. I have seen those questions many times, I am lucky that I managed to understand the difference and meaning of these two terms ratings and reviews. I am sure those who did not understand they will understand it better now. Thank you for doing something about it to help us.

[ErmesT]

Thank you for the feedback @C_T , and for your proposal to change the description on Google Maps. It will help for sure

@chinyama , that’s exactly the reason why I decided to write my post. The feedback that we have every day from the community is an helpful instrument to improve the community

[ErmesT]

Thank you @MoniDi , my hope is that the post will help to better understand the meaning of our contributions page

[marcorp]

@ErmesT drop my number from 3 to 1… still trying to find that review…haahhaha

[ErmesT]

Well done @marcorp

Absolutely well done.

Have a fun on Google Maps

[ErmesT]

I’m glad you find this post useful, @Raphael-Mahumane . I wrote it because sometime is difficult, and quite long, to explain the meaning of “rating”, so now I have a post where to address the Local Guides with a detailed explanation It will be “time saving”, I hope

[Male2019]

@ErmesT hi! I think that not all the LG s have it because I dont have as well I have to earn the badge first EXPERT REVIEWER. Regards

[LuaPL]

@ErmesT

Accurate and very clear information. Thanks for raising this point. I’ve already shared it, it’s very useful. By the way, I also get to the link of the internal point already updated.

Complete information.

Best regards.

[Siddiqui-BA]

@ErmesT , thanks for clarifying. I have already understood that if a place is rated only then it show on it’s counter, if a review is written on that place then the rating counter will decrease and the review counter is increased.

[GeorgeEPremkumar]

@ErmesT It’s an amazing piece of Tips in the Maps. I do see the ratings in my profile, but didn’t bother to know what exactly it means.

I am well aware that my reviews are not there in many places, some I gave ratings too.

Now daily I check them by clicking Review and writing reviews.

Now in the latest updates of Maps, once you rate the place, you need to write your review. Before you can Rate and leave without s review.

Another issue I faced recently. When I wrote the review, a message pops up ’ your reviews cannot be posted now’. For one place I tried five times.

Now after posting Photos and videos and rating I immediately write the review.My rating too high will bring it to Zero.

[Cecilita]

You Rock @ErmesT åas usual!

This poat is very clear! Thanks for sharing it!

[john_e_w]

“Lower is the Rating Number, better is your own performance. You are doing well”

Wow @ErmesT . Thanks for that nugget of knowledge. I didn’t know that a ‘zero’ was desired. You’ve changed my perspective.

[ErmesT]

You are welcome @john_e_w

I ma glad you find it helpful

[Martinjconnolly]

Aaaah… ok so the problem is that it’s not labelled very well! Thanks for the explanation.

[Hugoapy]

Bonjour,

Je ne comprends pas ce que c’est les notes car quand je mets un avis je mets forcément les étoiles donc cela signifie quoi les notes ?

merci de m’aider à, comprendre