Error 500 when reporting a photo in Google Maps for desktop

Hi everyone.

I am writing to highlight an issue that appear time by time, but that is now constant: I cannot report a photo on the web version of Google Maps on desktop. I always receive an error 500

I normally use my mobile to report issues in Google maps, because the reporting process on Desktop is boring and take a lot of time, you have to submit an email (why, as you are already logged in?) and to confirm that you are not a robot

However, time by time (especially when I am in Connect) if I see something wrong I don’t want to restart all the procedure on mobile, only to find a content that need to be reported, so I try to do submit the report on Desktop, always unsuccessfully.

Can a Google Moderator ( @Bobiisha ) please submit the issue to the team? I’ve tried to report the issue by myself, but the report link send me on the main page of Google Help, so the link is totally useless.

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Hello @LilyanaZ ; @Bobiisha !

Problem persist ! (see attach).

Really… , that’s all we know ? :thinking:

Thank you,

2be4all

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Hey @2be4all ,

Thanks for reaching out to us!

What link are you trying to access when you get that error?

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I was coming with the same question, @2be4all

However, @Bobiisha I recently receive this error when I try to report a photo on the web version (desktop) of Google Maps. In my case the issue is not related to this thread so I will write a separate post

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Thank you, @ErmesT . Sharing more details in a separate thread would be great, so we can investigate further.

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You are welcome, @Bobiisha

Here is the post: Error-500-when-reporting-a-photo-in-Google-Maps-for-desktop

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Hi @ErmesT ,

Thanks very much for the provided information and for flagging this! We will look into it.

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Hi @2be4all ,

I will merge your comment to the new thread, started by @ErmesT , regarding the same matter, to keep the forum organized.

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The problem is genuine @ErmesT
Even changing the browser doesn’t resolve that.

Nevertheless, nowadays If I want to report a photo on the desktop, I go through the browser route.
Here is a screenshot.

The method doesn’t ask me to include either an email ID or prove that I am not a robot.
Further, on click, I receive a message " Thanks for your feedback".

However, whether reporting is effective or not? That’s uncertain.
In any case, that doubt is always there to me when I report through the app too.

PS: The intention of this comment is not to subvert the problem but to help resolve that though the comparison of events occurring after reporting through this alternate route.

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Salut @Bobiisha ; @ErmesT !

Am incercat sa raportez o poza/imagine ce avea o calitate slaba.

Am completat toate campurile si nu a putut fi trimisa din cauza acestei erori.

In mos absolut neasteptat …, am dat click pe link-ul din imagine si … urmand alti pasi ,

ajungi la o pagina in care , inainte de a scrie in ce consta sesizarea , ti se cere sa

alegi ( tu , utilizator… ) dintr-o lista absolut inexpresiva si neclara catre care entitate sa se directioneze.

Evident… , am renuntat si am incercat dupa un timp. Acelasi mesaj… insa.

Apoi am initiat acest post.

Multumesc pentru suport,

2be4all

Thanks for the additional information, @2be4all . We’re on it!

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Of course, @C_T

There are several ways to report a photo.

However, I wanted to highlight the existence of an issue when using the “conventional” reporting way (the one mentioned on the help page) because this can be frustrating for a lot of local guides.

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I experienced this today while attempting to clean up a bad unfluencer (yes I meant to spell it that way) Local Guide @ErmesT @Bobiisha

@2be4all that is a generic message from Chrome when you get a 500 series error from any website.

Paul

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Salut @Bobiisha ; @ErmesT ; @Bobiisha !

Multumesc pentru confirmari !

Mai jos gasiti capturi de la pasii urmati.

… and abandon. :-((

Best regards,

2be4all

I can confirm this error. Desktop and Chrome.

Morten

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Hola es un problema que también me ha ocurrido a mí ,y no se solucionarlo . Soy nuevo por aquí ,y me estoy poniendo al día lo más rápido que puedo. Un saludo.

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Thanks for the information @PaulPavlinovich and @2be4all ! We are working on it!

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It has changed @Bobiisha now it gives a 400 error so things are changing :slightly_smiling_face:

Paul

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Salut @PaulPavlinovich !

Eu am raportat acum doua imagini si pare ca merge… :blush:

Va multumim !

2be4all

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Thanks for the update, @PaulPavlinovich .

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