I am a Level 7 Local Guide with over 2,000 contributions and more than 5,500 points.
Recently, I visited a business listed on Google Maps and experienced clear discriminatory behavior and unprofessional treatment from the staff.
I was denied entry simply because I wasn’t part of a “couple”, despite being dressed respectfully in clean, neat clothing and acting in full accordance with public decency and etiquette.
The staff spoke to us in an arrogant, dismissive tone, and made us feel unwelcome — as if we didn’t belong or were “less than” simply for not being part of their perceived crowd.
I left a detailed review of the experience and have updated it daily. Unfortunately, the business has not responded to the review or made any attempt to explain or correct their behavior.
My questions are:
What actions can Google take in such cases involving clear discrimination?
Is there a way to report the listing for review based on repeated 1-star reviews and abuse reports?
Are there enforcement mechanisms to protect Local Guides and the community from such businesses?
I truly value the integrity of the Local Guides program and believe that users should feel safe, welcomed, and respected when visiting places listed on Google Maps.
Thank you for your time, and I look forward to your guidance.
Hi @Nawaf_an !
I’ve read your topic and note that it’s some kind of issues we generally face also!. ( Nothing specific to your account) It’s simply due to the automatic checking and maps 's policies!. I could invite you to read this topic" Map policies!"
Now regarding your questions !
I’ll said that the system doubting on everyone 's post,either it’s a reviews or a edits (either it’s from an simple level one LG or it’s from an level 10 LG, the treatments are same ) ..
For this part it’s an obvious to share your wrong experience or feelings by setting one or two Stars which is clear according to your own experience and how you judge them!
But the confusion is now on the fact there’s a lot of fake reviews ( and that’s exactly why the system take time about some reports sometimes where some feel it as where ignored) ..
which isn’t that case generally!
For this one, I think the way you’ve simply shared your experience and set your star ( one or two ) .
note well: based on your own experiences .
Those statements are displayed on the business reviews part which usually direct users to found where to be , to choose and to fell well based on your reviews!
( That’s why Google map invites us to make sure that those statements are settled based on our own experiences)…so that they serve accurately..
I just hope that you found some useful part from my try! ..
And thanks to share your experience around here which can be spot for someone else too. #LG
What actions can Google take in such cases involving clear discrimination?