Can anyone guess as to why my whole review badge process reset even though I have 173 reviews? I was on the cusp of earning the Master Reviewer too.
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Hi @Pincoat
I have looked at thousands of Maps profiles. And normally I can quickly spot what the problem is. But this is confusing also to me. You have added 173 reviews and currently 169 of them are public. So you badge is missing for no good reason.
@ErmesT , please take a look here.
Cheers
Morten
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Thanks for the tag, @MortenCopenhagen
Hi @Pincoat , this is an issue that I’ve seen only a few times, caused by a glitch on a profile.
In some case it was possible to solve it by forcing Maps to re-upload the data.
It can be done by clearing cache, uninstalling and installing the app again, to perform a kind of “cold restart”. The procedure can force a new upload of the data of a profile.
But most of the time it doesn’t work, so it is necessary to have an operator to check the profile and fix it.
For this reason I am tagging @DeniGu here, to check and, if necessary, to escalate it to the Google Maps team
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Thank you both. It is reassuring to know that I am not completely crazy here. I will try the Maps reinstall just in case it works. I appreciate the escalation.
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You are welcome, @Pincoat
Please let us know if it works in your case.
Just a tip for future communication. Active members respond in a lot of posts, so they can miss some reply if they aren’t tagged.
Just use @ to start the tag creation, and select the name of the person you want to mention. It will makes everything easier
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Clearing the cache then uninstalling and reinstalling, sadly, did not solve the problem.
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Thanks for the update, @Pincoat
You will likely need to wait until Tuesday before the Google Moderators are back in the office.
Cheers
Morten
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Hi @Pincoat ,
I will forward this to the relevant team to check what might be causing this. Please allow us some time for investigation.
Thank you for helping out here, @ErmesT and @MortenCopenhagen !
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@DeniGu @MortenCopenhagen @ErmesT
Thank you. I just checked and things seem to be back to what they should. I feel sometimes the greater mysteries of tech are when it goes back to working correctly again. I hope the team can find whatever caused the issue. I appreciate your time everyone and I hope you have a great weekend.
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The exact same thing happened to me. I have reviewed plenty to get the badge. But for some reason it’s glitched. I tried uninstalling and clearing etc … Nothing. Can anyone please help me out?
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Welcome to Connect, @Summy1979 , and thank you for asking.
In fact I see that you wrote several reviews, but, as your profile is “hidden” I can’t confirm that your reviews are publicly visible.
The most common reason for not receiving the badge is that the reviews are made private, but as I said, I can’t confirm it.
You can check by yourself by opening your unlocked profile on a web browser in incognito mode by using this link: https://www.google.com/maps/contrib/111894064449138038023
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Hi @Summy1979 ,
I’ve forwarded your issue to our responsible team to investigate. 
What @ErmesT shared about private reviews is correct, but this might not be the reason for the grayed out badge in your case.
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